Customer Service Manager
Resume:
Brenna Dolan
Ridgecrest, CA 93555
Contact Phone: 760-***-****
Email Address: ******.*****@*****.***
EXPERIENCE
**-**** ** **/****; 20 hours per week; Waitress;$10.53 per hour; MWR China Lake, Ca.
Customer Service, set up and clean up for weddings and special events
02/2007 to 01/2008; 40 hours per Week; Office Manager/Sales Associate; $8 per Hour; last
promoted Not Specified; permanent employee; not on a temporary promotion; Reeds Jewelers,
702 Lynnhaven Parkway; Michael Blythe, 757-***-**** ; may contact supervisor.
ADMINISTRATIVE
Received telephone calls, greeted visitors, assertained the nature of the calls or visits and referred
telephone calls and visitors to appropriate staff,checked in and managed merchandise and
inventory, used ups account for proper shipment of merchandise, performed filing, duplication
and routing of documents, assisted the Manager and Assistant Manager in the opening and closing
each day including counting money, merchandise and setting up merchandise in the store
CASHIER
Used a computerized register for all cash, credit card and check transactions
10/2006 to 06/2007; 25 hours per Week; Sales Associate; $7 per Hour; last promoted Not
Specified; permanent employee; not on a temporary promotion; B. Moss Clothing Company, 702
Lynnhaven Parkway, Virginia Beach, Va; Rachel Gearin ; may not contact supervisor.
MARKETING
Put out clothing merchandise for visitors and assisted visitors in choosing merchandise
ADMINISTRATIVE
Received telephone calls, greeted visitors, assertained the nature of the calls or visits and referred
telephone calls and visitors to appropriate staff,checked in and managed merchandise and
inventory, performed filing, duplication and routing of documents, assisted the Manager and
Assistant Manager in the opening and closing each day including counting money, merchandise,
setting up merchandise in the store and vacuuming store daily
CASHIER
Used a computerized register for all cash, credit card and check transactions
06/2006 to 08/2006; 40 hours per Week; Mortgage Loan Processor/Receptionist; $12 per Hour;
last promoted Not Specified; permanent employee; not on a temporary promotion; Sun Mortgage,
Inc., Virginia Beach, Va;
ADMINISTRATIVE
Received telephone calls, greeted visitors, assertained the nature of the calls or visits and referred
telephone calls and visitors to appropriate staff, performed filing, duplication and routing of
documents, assisted the owners in the opening and closing each day including proper shutdown
and closing of computers and office. Managed administrative and meeting schedule.
COMPUTER PROFICIENCIES
Microsoft Office Programs to make and udate files, Excel, Word, WordPerfect, Internet, Microsoft
Explorer, Outlook Express, Quicken and Quickbooks, POINT program for mortgage lending
applications, email manangement. Received, reviewed and typed correspondence, emails and
outgoing mail.
RESEARCH
Performed internet searches pertaining to appraisals, homes for sale and surrounding homes for
appraisal purposes for clients.
02/2006 to 06/2006; 40+ hours per Week; Administrative Support Staff; $10 per Hour; last
promoted Not Specified; permanent employee; not on a temporary promotion; Zukerman &
Associates, 168 Business Park Drive Virginia Beach, Va; Christine Cerny, 757-***-**** ; may
contact supervisor.
ADMINISTRATIVE
Received telephone calls, greeted visitors, assertained the nature of the calls or visits and referred
telephone calls and visitors to appropriate staff, performed filing, duplication and routing of
documents, assisted in quarterly payroll and tax returns for clients assisted in the opening and
closing each day including proper shutdown and closing of computers and office.
COMPUTER PROFICIENCIES
Microsoft Office Programs to make and update files, Excel, Word, WordPerfect, Internet,
Microsoft Explorer, Outlook Express, Quicken and Quickbooks, received, reviewed and typed
correspondence, emails and outgoing mail.
10/2005 to 02/2006; 40 hours per Week; Medical Receptionist; $8 per Hour; last promoted Not
Specified; permanent employee; not on a temporary promotion; Vogel Pediatrics,
ADMINISTRATIVE
Received telephone calls, greeted visitors, assertained the nature of the calls or visits and referred
telephone calls and visitors to appropriate staff, performed filing, duplication and routing of
documents, collected co-payments, verified insurances, wrote referrals to other specialists,
assisted in the opening and closing each day including proper shutdown and closing of computers
and office.
COMPUTER PROFICIENCIES
Microsoft Office Programs to make and update files, Excel, Word, WordPerfect, Internet,
Microsoft Explorer, Outlook Express, Quicken and Quickbooks
06/2004 to 06/2005; 40+ hours per Week; Mortgage Loan Processor/Office Assistant; $15 per
Hour; last promoted Not Specified; permanent employee; not on a temporary promotion;
Centerpointe Lending, 73-733 Fred Waring Drive ; Christy Polimeni, 760-***-**** ; may
contact supervisor.
ADMINISTRATIVE
Received telephone calls, greeted visitors, assertained the nature of the calls or visits and referred
telephone calls and visitors to appropriate staff, performed filing, duplication and routing of
documents, assisted the owners in the opening and closing each day including proper shutdown
and closing of computers and office. Managed administrative and meeting schedule.
COMPUTER PROFICIENCIES
Microsoft Office Programs to make and udate files, Excel, Word, WordPerfect, Internet, Microsoft
Explorer, Outlook Express, Quicken and Quickbooks, POINT program for mortgage lending
applications, email manangement. Received, reviewed and typed correspondence, emails and
outgoing mail.
RESEARCH
Performed internet searches pertaining to appraisals, homes for sale and surrounding homes for
appraisal purposes for clients.
EDUCATION
Calico High School, Yermo, Ca; 2002 High School Diploma
Columbia Southern University, Orange Beach, AL; No Degree in Business
Administration, 2009; out of GPA; 24 Semester Hours
PROFESSIONAL TRAINING
So far at Columbia Southern University I have completed the following classes in working
towards my Bachelors Degree in Business Administration. Basic College Math, Speech, Earth
Science, Computer Essentials, Introduction to Spanish, English Composition I, and Military
History.
PROFESSIONAL LICENSES/CERTIFICATES
Star Service Customer Service Training Certificate
PROFESSIONAL RATINGS, AWARDS, AND RECOGNITIONS
**None Specified
OTHER INFORMATION
Very proficient in typing. 55+wpm. Knowledgeable in Microsoft office programs, word, excel,
power point.
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