Customer Service Manager

Paige E. Ellis

**** ********* **, ******, ** ****5 919-***-****

Email - abii3k@r.postjobfree.com

Objective To be a team player with a growing, solid company

that enables me to utilize my professional talents

and skills that would be in the best interest and

benefit for the company as a whole.

Experience Administrative Office Support Manager

June 2003 - January 22, 2010

Lee Air Conditioners, Durham, NC

Oversees employee support for internal and external

customers

Managed all contracts with service vendors for all

facilities with monthly reviews

Primary liaison with external offsite IT resources.

Purchased computer equipment and accessories needed

for onsite computers also laptops.

Contact person for onsite internal phone system,

placement, replacement, programming, minor

diagnostics. Schedule maintenance calls when

needed. Managed all external cell phones, pagers,

not limited too repairs, assignments, maintenance

contracts, new orders, and service issues. Analyzed

budget reviews on statements for cost

effectiveness.

Manage and coordinate new/used furniture purchases

for all facilities

Maintain facility parking assignments and

reassignments with enforcement

Managed company fleet fuel card system, made

overrides for transactions and or authorizations

GPS systems through computer access, set up access

for other employees

Coordinated lunch/dinner meeting with internal and

external clients along with any and all travel

arrangements, and lodging

Company events coordinator for employee relations

Liaison with all vendors for paper-printer supplies

along with all office and facility supplies needed

Processed all purchases of company vehicles between

lender, dealer, insurance, and DMV. Process all

license renewals, property taxes when due.

Process all insurance claims for vehicle/fleet

accidents

Processed and scheduled maintenance of fleet

vehicles, then compile data

Performed cost coding all invoices for accounting

department

**Also while at Lee Air Conditioners I held titles

of Senior Accounts Payable Clerk and Senior

Warehouse Purchaser

Duties included managing all aspects of AP,

processing invoices, monthly statements, coding

items to proper GL's and or job related numbers.

Process and disbursed checked weekly. Cut manual

checks for extra items including payroll, and

loans. Run and analyze reports for batches. Worked

directly with project managers to resolve issues.

Processed all petty cash transactions. Processed

all incoming AR and post to appropriate accounts

and make bank deposits. Process all order for

materials that was needed for jobs and technicians.

Help maintain inventory control for accuracy. Multi

tasked with various duties while maintaining each

positions.

Accounts Receivable Supervisor

January 2003 - March 2003

Burt's Bees, Durham, NC

Managed all aspects of Accounts Receivable

Collected outstanding monies from accounts along

with cash applications

Processed all bank deposits for receivables, made

determinations to set credit terms on new accounts

Prepared daily and weekly reports for past due

accounts

Prepared daily spreadsheets for key accounts for

activity and balances

Contacted key accounts for past due balances to

work with their AP departments to provide any

needed data to help expedite payments

Acted as liaison for accounts receivables personnel

to accounting manager.

Customer Service Specialist/Trainer

March 2002 - January 2003

Dealer's Supply, Durham, NC

Answer approximately 90-100 + calls per day

consisting of processing customer orders and

handling all of customer relations, filling

specialized orders

Match daily/monthly reports to ensure accuracy with

supply orders for restocking

Assisted customer service manager and operations

manager with special projects

Coordinated with buyers and vendors to ensure

product ordering status and ensure order accuracy

for orders placed

Liaison with warehouse for customer shipments and

or issues with inventory control issues

Proficient trainer to all new employees in the

Customer Service Dept ensuring that all customers

were process and handled properly.

Assisted when need with receptionist duties

answering multi line phone system and greeting

guest when the arrived

Accounts Payable, Receivables and Billing

Specialist Coordinator

January 2000 - January 2002

Newton Instrument Co., Butner, NC

Assisted in all areas of the accounting department

Collected all outstanding monies from over due

accounts. Worked with vendor AP departments to

resolve any issues that may delay payments

Processed all cash application payments/process

deposits

Prepared all invoice/billings for all items that

were made and shipped - consisted of 300-400

entries per day

Proficient in large volume keying, maintain month

end and annual reports on all account receivables

Acted as liaison and motivator in finding

constructive ways to be more efficient in resolving

issues in the accounting department as well as cost

saving measures that benefits the company as a

whole

Additional Oct 1996 - Dec 1997 People Tree Staffing

Experience Durham, NC

Processed all AP, AR, and payroll

March 1994 - Oct 1996 Waste Management

Durham, NC

AP, AR, Customer Service, Fleet coordinator

July 1992 - March 1994 Triangle Communities

Durham, NC

Bookkeeper, AR, AP, Customer Service

Education Durham Technical Community College

Durham, NC

1990 - 1991 College transfer courses, Dean's List

Northern Durham High School

Durham, NC

1988 - 1990 graduated with honors

References References are available on request.

Contact this candidate