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Manager Customer Service

Location:
Kalamazoo, MI, 49009
Posted:
October 27, 2010

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Resume:

Robert M. Sitarski

Education

Bachelor of Science

Major: Public Administration

Central Michigan University, MI 2003

Certificates and Licenses

Certified Supplier Quality Engineer, Eastern Michigan University, MI

Certified ISO/TS16949 Internal Auditor, Onmex

Silver Certificate- NCRC

Certified Global Career Development Facilitator- G.C.D.F

Employment History

Lake Michigan College JET, Kalamazoo, MI

03/2010 - PRESENT Case Manager

Responsible for the case file ensuring all case note entries are completed

in a timely manner. Provide assistance and support to clients helping to

ensure participant success. Assist in coordination of social services

support offered to the participant. Provide workshop and counseling

activities. Provide intake an intake assessment to provide insight for

action plan development.

K.R.E.S.A. Youth Opportunity Unlimited (Y.O.U.), Kalamazoo, MI.

12/2009 - 03/2010 Case Manager

Case management will be responsible for drop out recovery and educational

reentry for 16-19 year old children. To facilitate educational

opportunities and assist students in returning to school so, they receive

either a G.E.D. or their H.S. diploma. Provides in take assessments for

youth providing insight and strategy for reaching goals.

St Joseph Industries, Battle Creek, MI

03/2007 - 04-2009 Quality Manager

I was responsible for plant floor quality and successfully completion of

production volumes was met delivered on time and met quality expectations

100 %. Through out the day I performed visual inspections as directed in

our control plan. I performed incoming inspection for raw material on cable

sections of assembly products and reviewed for deflective product. I had

total responsibility for customer quality issues and satisfaction in terms

of setting up containment and sorts. I compiled our data and with my

Supervisor analyzed and reported out finding to the customer for approval

to corrective actions. Other activities would include me writing work

instructions and publishing 8D through acceptance and concern closure. I

publishing and maintained monthly quality measures including on time

delivery, associate production volumes, track internal and external

corrective actions reports, and tracked scrap levels. I successfully lead

quality certification efforts for SJI which lead to becoming ISO 9001/2000

certified 2007 and 2008 for the 1 year surveillance audit - I was SJI's

lead auditor.

Yazaki North America, Canton MI

03/1999 - 03/2007 Tooling Buyer and Quality Engineer

As buyer I was responsible for tooling quotes for production connector

parts for internally sourced production items. I was responsible for cost

analysis development and final source selection. In 2002 I was promoted

into Internal Quality and was sent to school for Supplier Quality

Engineering Certification in 2003 through Eastern Michigan University and

Certified through the EMU School of Quality.

Advance Quality responsibilities were additional and I participated

as AQE in APQP launch teams. In these roles approved at minimum- 300 PPAP

packages of the 4th edition AIAG standard- reviewed the required 25

elements to meet ISO/TS standard, over an 8 year period. Lead 25-

30 investigations from concern to corrective action and closure

for connector failure modes ranging from "wrong material" used in

production run, "voids in connector' resulting from high pressure in

injection process, to "brittle/breaking" shields resulting from a lack of

humidity. Utilized "Daimler Chrysler" Process Sign Off - A time study

approach in review of production lines for product launch for automotive

products. Two of the projects I utilized this in were for the 2005 GMC

Colorado and the 2006 F150 transmission shield. I was also a member of the

quality team responsible for standardizing all of Yazaki companies PPAP

process document storage system between all Yazaki corporate

divisions America, Europe and Asia. "GQRS"

General Fasteners Co., Livonia MI.

04/1995 - 03 1999 Purchasing Agent

Maintained approved production supply sources of mechanical fasteners for

Ford Customer Service Division. Responsible for maintaining inventory

levels and reordering when stock fell below safety stock levels. Order

processing was facilitated through EDI order processing software.

Skills and Abilities

Methodical approach to tasks. Adapt in providing legible and concise case

notes. Performed Individual service strategy assessments. Have written work

instructions and process procedures. Conducted product process evaluation

reviews. Launched automotive connector systems for tier one auto suppliers.

Proficient in computer applications such as Microsoft word, excel and

Outlook.

Honors and Activities

Member in good standing for home owners association Board of Directors.

From 1996 to 2006 I participated in the Livonia Michigan volunteer

Probation Officer program. This activity is recognized by the State of

Michigan for the service it provided to the community of Livonia and the

court system. As a probation officer my responsibilities would provide

reporting of acceptable completion of the "orders of probation" form the

court offenders.



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