Customer Service Maintenance

JONATHAN CAMERON

**** ******* ******

Columbus, OH 43232

********@****.***

614-***-**** © 404-5168

PROFESSIONAL SUMMARY

My career objective is to further my professional development as a Senior Network / Field

Support Technician. In this career I am fully trained/skilled to provide computer support and

maintenance within an organization's desktop and network computing environment.

WORK EXPERIENCE

NETWAVE, Hilliard, OH September 2005 – December 2009

Position: Technician II

Outline of responsibilities:

Perform in/on-site analysis, troubleshooting, and resolution of complex laptop, desktop, printer and

network problems for end-users, and recommend and implement corrective solutions

Equipment Upgrades and Maintenance Install, configure, test, maintain, monitor, and troubleshoot

LAN / WAN hardware, servers, end-user workstations, and related hardware and software in order to

deliver required laptop, desktop, printer and network service levels

Customer Service interaction with both non-entry and entry-level support personnel. Assistance is

provided both in-house and remotely to both the non-entry and the entry-level personnel

US LASER INC., Columbus, OH March 2001 – July 2005

Position: Sr. Network/Printer / Field Support Technician

Outline of responsibilities:

Perform on-site analysis, diagnosis, and resolution of complex desktop, printer and network problems

for end-users, and recommend and implement corrective solutions, including off-site repair for remote

users as needed.

Equipment Upgrades Install, configure, test, maintain, monitor, and troubleshoot LAN / WAN

hardware, servers, end-user workstations, and related hardware and software in order to deliver required

desktop, printer and network service levels, maintain EPO and LANDesk servers.

Maintenance and Management of Cisco switches located in branch offices. This includes but is not

limited to maintenance of the Switch port database, configuration files, and IOS version.

Ensure that physical desktop connections (i.e. RJ-45 Ethernet jacks, RJ-11 telephone modem jacks,

connectors between PCs and servers, etc.) are in proper working order, and that all network maps are

accurate and up to date.

Write technical specifications / documentation for Purchase of Printer, PCs, desktop hardware and

related products, End users, Work processes

Network Administration functions including but not limited to user and e-mail accounts, network

security implementation, and Active Directory and Intranet user maintenance.

JONATHAN CAMERON

1296 McKahan Avenue

Columbus, OH 43232

********@****.***

614-***-**** (c) 404-5168

WORK EXPERIENCE cont.

LASER SHARP, Columbus, OH March 1996 – July 2001

Position: Microcomputer Service Specialist

Outline of responsibilities:

Perform on-site analysis, diagnosis, and resolution of Printer problems and implement corrective

solutions, including off-site repair for remote users. Responsibilities also included troubleshooting/

maintenance on IBM, Hewlett Packard, Lexmark and Okidata printers.

Equipment Upgrades Install, configure, test, maintain, monitor, and troubleshoot LAN / WAN

hardware, servers, end-user workstations, and related hardware and software.

CERTIFICATION

Xerox (Phaser), Hewlett Packard, Lexmark, Okidata, Brothers, Toshiba CST

COMPUTER SOFTWARE

Active Directory & Exchange; Windows XP, Vista, 7, 2007; Microsoft Office Suite

EDUCATION

Warren Western Reserve High School, Warren, Ohio Diploma Received

REFERENCES AVAILABLE UPON REQUEST

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