Customer Service Assistant

SHARON TWARDOWSKI

*** ***** ******

Dunlap, Illinois 61525

****************@*****.***

815-***-**** cell

OBJECTIVE

To secure a position within your office in which to utilize my experience

and excellent organizational and communication skills.

EXPERIENCE

2010 - present Law Office of Jeff Green, P.C. East Peoria, IL

Legal Assistant/Office Administrator - draft pleadings; prepare documents

for filing; e-filing (Illinois Supreme Court); prepare discovery; order and

review medical records/prepare summation; maintain calendar/appointments;

conduct client interviews; memoranda; correspondence; record keeping;

inventory control; correlate business luncheons; travel arrangements; file

maintenance, record keeping and transcription

2007- 2010 Mueller Anderson, P.C. Ottawa, IL

Paralegal/Legal Assistant - drafted pleadings (environmental, family,

personal injury, workers' compensation and criminal defense); legal

research; prepare documents for filing; e-filing (PCB); prepare discovery;

order and review medical records/prepare summation; maintain

calendar/appointments; conduct client interviews; memoranda;

correspondence; file maintenance, record keeping and transcription

2006-2007 The Miskell Law Center, LLC Ottawa, IL

Paralegal/Legal Assistant (Independent Contractor) - drafted pleadings

(personal injury, workers' compensation); memoranda; correspondence; legal

research; prepare documents for filing; prepare discovery; deposition

scheduling; maintain calendar/appointments; file maintenance; record

keeping and transcription

2005-2006 Duro Staffing (Temporary Agency) Morris, IL

Paralegal/ Legal Assistant - drafted pleadings (family); memoranda;

correspondence; legal research; prepare documents for filing; prepare

discovery; maintain calendar/appointments; file maintenance; record keeping

and transcription

Customer Service Representative - customer service; coordinated

transportation inventory with logistics teams; inventory and record

keeping; used AS400 program; monitored and updated EDI orders; customer

problem solving; transmittal of information; prepared customer reports

2002-2005 Law Office of Peter F. Ferracuti, P.C. Ottawa, IL

Paralegal - drafted pleadings (personal injury); memoranda; correspondence;

legal research; prepare documents for filing; prepare discovery; order and

review medical records/prepare summation; maintain calendar/appointments;

deposition scheduling; file maintenance and record keeping

2001-2002 Aftab Khan, M.D. Morris, IL

Medical Office Manager-Biller - decreased backlog on A/R by 40% within the

first 3 months; implemented computer laboratory used by clinical staff for

expedience and enhanced proficiency; file maintenance, records retention;

maintained contracts and other databases; tracked dates, events and

organized activities

EDUCATION

1983-1984 Robert Morris College, Carthage, Illinois

1979-1983 Morris Community High School, Morris, Illinois

SKILLS

Dictaphone/Transcription

Timeslips

Quickbooks Pro

Billing

Typing speed 80 -100 wpm

Electronic filing

Notary Public

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