Training Management
Resume:
SHANNON FENNELL
*** **** ******, **** *******, PA 15122
*********@***.***
SUMMARY OF QUALIFICATIONS
• Widespread knowledge of business and management principles used in strategic planning,
resource allocation, and human resource modeling
• Experienced in principles and methods of curriculum and training design, teaching and instruction
for individuals and groups, and the measurement of training effects
• Skilled in identifying educational needs, developing formal educational or training programs or
classes, and teaching or instructing others
• Knowledgeable in human behavior and performance; individual differences in ability, personality
and interests; learning and motivation
• Strong initiative in decision-making and assumption of responsibilities
• Encourages mutual trust, respect, and cooperation among team members
• Skilled in coaching, mentoring and otherwise helping others improve their knowledge and skills
• Great communication and interpersonal skills
• Successful time management
WORK EXPERIENCE
Military, United States Air Force, Senior Master Sergeant (E-8), Retired
• 2004-2010 Law Office Superintendent
o Served as principal advisor to the Staff Judge Advocate for 34-person law office
o Planned, organized, evaluated, and directed legal service personnel in the areas of
military justice, claims, civil law, and general law office management
o Established standards and evaluated completed actions to determine accuracy, content,
and compliance with governing directives and statutes
o Planned and executed $160K annual operating budget; maintained $128K in equipment
o Resolved customer complaints by answering questions regarding policies and procedures
o Provided management and oversight for internal/external work products and suspenses
o Resolved technical problems by interpreting directives, policies, and guidance
o Implemented policies, procedures, and service standards in conjunction with management
o Provided feedback and discussed job performance issues with legal service personnel
o Recruited, interviewed, and selected future Air Force paralegals
• 2002-2004 Single Point Training Manager
o Managed course curriculum and control documents for 5 medical readiness courses
o Monitored, evaluated, and recorded training activities for program effectiveness
o Assessed training needs through surveys, field research, and focus groups
Organized and developed training manuals and guides
o
Designed project plans for course development and oversaw course revisions
o
Oversaw development of lesson plans, instructor guidance, and training aids
o
Advised and assisted course directors with validation of new course material
o
Designed, planned, organized, and implemented training for new instructors
o
Developed alternative training methods
o
Selected and assigned instructors to conduct training
o
Monitored training costs to ensure budget was not exceeded and prepared budget reports
o
to justify expenditures
• 1998-2002 Formal Training Instructor
o Trained over 2,500 personnel annually through didactic, laboratory & field presentations
o Presented information, using a variety of instructional techniques and formats such as
role playing, simulations, team exercises, group discussions, videos, and lectures
o Prepared course materials such as syllabi, homework assignments, and handouts
o Planned, evaluated, and revised curricula and course content to include course materials
and methods of instruction
o Evaluated and graded students’ class work
o Maintained student attendance records, grades, and other required records
o Kept abreast of developments in the field by reading current literature, talking with
colleagues, and participating in professional organizations and conferences
• 1990-1998 Medical Technician
• 1988-1990 Medical Assistant
EDUCATION
Master of Science in Management, 2008
Specialization: Organization and Leadership
Troy University, AL
Bachelor of Science in Occupational Education, 2002
Major: Business Administration
Wayland Baptist University, TX
Associate in Applied Science, Paralegal Studies
Associate of Applied Science, Instructor of Technology and Military Science
Associate in Applied Science, Allied Health Sciences
Community College of the Air Force
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