Customer Service Sales
Resume:
Abby Lauck
Sioux Falls, SD **103
******@***.*****.***
Education:
Southeast Technical Institute
Sioux Falls, SD 57107
Phlebotomy/Patient Care Technology
Associate Degree received in May 2002
Some Business Administration
Yankton High School
1801 Summit Street
Yankton, SD 57078
College Prep
General studies/All required courses
Diploma Received in May 2000
Work Experiences:
TanWorld 2601 S Minnesota Ave Sioux Falls, SD 57105 605-***-****
Store Manager
March 2008-Present
. Supervising and managing all staff, hiring, training, and scheduling
. Inventory ordering and auditing
. Provide excellent customer service with high sales goals and
expectations
. Responsible for assigned company marketing projects
. General office tasks typing, filing, preparing various documents and
other paperwork
Wells Fargo Bank 3610 W Avera Drive Sioux Falls, SD 57108 605-***-****
Lead Teller
May 2007-March 2008
. Processed complex customer transactions and requests while referring
other banking products
. Supervised, assisted, and trained all teller line
. Maintained, audited, and balanced cash drawer and vault
. Handled compliance of audit and regulatory issues
. General office tasks typing, filing, filled out and processed
documents and other paperwork
Wells Fargo Phone Bank 4811 N 4th Avenue Sioux Falls, SD 57104 (605) 977-
4143
Customer Service Phone Banker
January 2006 - May 2007
. Performed personal banker job duties while taking inbound calls
regarding complex questions on accounts
. Strong phone etiquette, customer service, and sales skills
. Profiled customers to make referrals and cross selling other banking
products
. Peer coaching and new hire training
. Filing and forwarding important banking documents
I am proficient in many office applications i.e. Microsoft Word, Excel,
Outlook Express, Internet Explorer, and 10 key. I have a professional
attitude with high attention to detail. I am reliable, punctual, and
flexible. I am also a very motivated individual.
Contact this candidate