KARENA D. BAILEY

INSTRUCTIONAL DESIGN AND TRAINING SPECIALIST

**** ***** ***** *****

Clarksville, TN 37043

919-***-****

abii03@r.postjobfree.com

http://www.linkedin.com/in/karenabailey

PROFILE

. Resourceful, innovative instructional designer with extensive

experience developing and delivering internal and external customer

training programs

. Background in consulting and customer service, with experience

producing technical training materials, user manuals, and other

documents in support of company products and services

. Self-motivated individual with strong organizational talents;

excellent verbal and written communication skills

. Specialized skills include:

o Training Management

o ADDIE Model of Instructional Design

o Polished Classroom Trainer

o Exceptional Content Development Skills

o Advanced Attention to Detail

o Training Plan Development

o Train-the-Trainer Programs

o Webex and Gotomeeting

o RoboHelp, Snag-It, JD Edwards, Siebel, Captivate, and MS Office

Suite

PROFESSIONAL EXPERIENCE

HEWLETT-PACKARD/BUREAU OF TENNCARE, Nashville, TN

March 2010-present

Learning & Development Specialist (Short-term contract at the Bureau of

TennCare)

Hewlett-Packard provides technical systems management for the Bureau of

TennCare Medicaid Management Information System (MMIS). The development and

implementation process includes systems technical training and new hire

orientation.

Created a comprehensive New Employee Onboarding (NEO) program for staff

members joining the HP-TennCare project. The NEO packet includes a detailed

New Hire Handbook and a Systems & Access Guide covering how to access and

use core technical applications. Held responsibility for conducting new

hire training, working with managers to ensure a quality NEO program that

meets and exceeds HP's contractual agreement with the Bureau of TennCare.

FILEONE, INC., Cary, NC

November 2008 - October 2009

Senior Training Specialist

FileOne, Inc. specializes in software solutions for Secretary of State's

offices nationwide, facilitating the processing and management of UCC

filings.

Designed and developed the training curriculum for SystemWORKS, a web-based

UCC file management system. Worked closely with Business Analysts,

Software Programmers, and Quality Assurance team to develop a step-by-step

training guide including system screen shots and hands-on exercises.

Delivered classroom training to company employees and customers.

Implemented employee certification program for line of business training.

HCS SYSTEMS, Raleigh, NC

March 2008 - October 2008

Senior Training Specialist (Short-term contract at the Administrative

Office of the Courts)

The State of North Carolina implemented NCAWARE, an automated warrant

repository for law enforcement agencies.

Assisted in the development and delivery of application training for Law

Enforcement Agencies across the state of North Carolina; developed

expertise on system functionality, edited training materials, organized

classroom training, and delivered assigned training modules. Classroom

participants evaluated training facilitation as excellent. Also tested

system features and contributed to UI design concepts.

SAN DIEGO SUPERIOR COURT, San Diego, CA

May 2006 - December 2007

Training Lead (Short-term contract via Deloitte Consulting)

The San Diego Superior Court designed a large-scale case management system

allowing various Court divisions to share case information. The project

was managed by Deloitte Consulting.

Managed training development for assigned courses, including coordination

of meetings with subject matter experts, determining content to be included

in materials, and production of training manuals, quick-reference guides,

and participant exercises. Worked with employees to increase acceptance of

new system and enhance leadership skills. Also supported system go-live

efforts and acted as a functionality expert to assist users.

SIMAUTHOR, INC., Boulder, CO

February 2005 - May 2006

Technical Documentation Specialist

SimAuthor, Inc. is the recognized leader in flight data visualization and

comprehensive analysis software. The company mission is to improve

aviation safety and training.

Supervised the creation of training documentation and user manuals in

support of new product rollouts. Training materials included step-by-step

classroom instructions, quick-reference guides, student exercises, and

reference materials. Also accountable for coordination and facilitation of

technical training sessions at customer locations nationwide.

CALIFORNIA SECRETARY OF STATE, Sacramento, CA

July 2003 - August 2004

Instructional Designer (Contract via Deloitte Consulting)

The California Secretary of State's Office implemented a system for

electronic document management. As a result, employee roles and

responsibilities changed, requiring organizational re-structuring and

training.

Produced a Train-the-Trainer (T3) curriculum to prepare Secretary of State

employees to successfully train a new document management system and

organizational processes to staff members. Managed development of a

training guide to teach external stakeholders (such as Service Companies,

The State Bar Association, and other Government Agencies) how to prepare

for and utilize the associated web-based system.

PORTERA SYSTEMS, Berkeley, CA

June 2000-March 2003

Product Training Specialist

Portera Systems is an application service provider specializing in the

development and implementation of ServicePort, a web-based practice

management system.

Traveled extensively to customer sites to facilitate product training.

Managed technical aspects of classroom training. Implemented online public

classes using Webex to minimize travel costs and participant time

requirements. Prepared training database and job aids prior to each

customer session. Acted as an agent of change management, helping minimize

the fear of organizational change for both employees and clients.

EDUCATION:

ILLINOIS STATE UNIVERSITY, Normal, IL

B.S. in Mass Communications (Graduated with Honors)

REFERENCES:

"Karena is a highly-skilled Professional Trainer with a gift for quickly

grasping subject matter, organizing presentations for all levels of

audience, and delivering comprehensive training that exceeds client - as

well as student - expectations EVERY time. She is detail oriented, is an

accomplished Business Analyst (works wonders with clients in gathering

information and defining course materials), and nimble in that she has

responded extremely well to unrealistic short notices to organize, develop,

and successfully present very detailed training of intricate software

applications to audiences with varying experience / exposure to information

technology. Her extensive experience equips her to lead / guide a Training

Department for medium to large size firms. I highly recommend Karena for

any senior level role in the above mentioned areas."

Dan Riley (HCS Systems)

Hired Karena as an IT Consultant in 2008

"Karena Bailey brought customer training success to FileONE when she joined

the team. She overcame all obstacles, including lack of documentation for

the product, extremely compressed timelines, joining the development

process late in the game, and insufficient resources; and produced and

delivered high quality training and materials to internal and external

students. She brings to bear a rare combination of charisma and technical

aptitude which makes her a first class training professional. Add her to

your team, and you will be glad for it. I hope to find an opportunity to

work with Karena again in the future"

Jody Fulghum, Systems Administrator, FileONE

Worked directly with Karena at FileONE

"Karena came to FileONE as a Senior Training Specialist where a training

program for the end user was not defined. She stepped in and immediately

created a project plan for training, creating all the materials for an

internal and online application and meeting deadlines and deliverables. She

is a hard worker, focused on her tasks and truly believes in her career. I

had the opportunity to review the materials she had compiled and they were

concise, well written and appropriate for the end user. Additionally, she

created technical user training and documentation. I can highly recommend

Karena as a Senior Training Specialist. She is well liked and well

respected."

Nancy Dice, QA Project Lead, FileONE

Worked with Karena at FileONE, Inc.

"Karena is a highly-productive team member that delivers excellent quality

training and training-related materials. She is very adept at working

independently and always delivered her assignments on time. I have enjoyed

having her as a team member and I would hire her again."

Claudia Charlier, Lead Business Analyst, FileONE

Managed Karena as a Sr. Software Trainer/Technical Writer in 2008/2009

"Karena and I have worked closely together over the past 15 months on the

SystemWorks Web Development Project at FileONE, Inc. Karena created all of

the SystemWorks Training Documentation and all of the Training Curricula

for FileONE. The quality of this documentation was excellent, and was

distributed to the President of ES&S as a best practices model for the

entire company. I hope that I get the opportunity to work with Karena again

in the future, she is truly an asset to any organization."

Jennifer Snell, Senior Business Systems Analyst

Worked directly with Karena at FileONE

"Karena is a wonderful trainer to have worked with. I found her to be a

very engaging, intelligent and thoughtful team member. She produced a 300+

page training document for our flagship product under a very tight deadline

and with minimal supervision. When she had questions, Karena would track

down the correct subject matter expert to get the answer and was quickly

able to grasp some very technical concepts. Karena is an excellent

communicator and trainer. She engages the students in her training classes

and keeps their attention on the subject matter."

Dan MacDougall, Sr. Business Analyst, FileOne

Worked directly with Karena at FileONE

"I worked with Karena on the SytemWORKS project at FileONE. When Karena

started, she had only 4 months to put together a project plan and course

curriculum. Not only did she complete it on time, but it was of high

quality and great detail. If I was going to have a technical trainer on my

team, I would want Karena."

Bill Gabor, Senior Technical Writer, FileONE

Worked directly with Karena at FileONE

October 4, 2009

To Whom It May Concern:

I had the pleasure of working with Karena Bailey during her tenure at

FileONE, Inc. As a member of our implementation team, Karena was

responsible for the internal and external training of a new product

developed for use by secretary of state offices.

Karena has wide-ranging experience in the areas of instructional design,

course development, writing, and delivering training for complex products.

At FileONE, she wrote and delivered highly effective training on several

very complex product modules: UCC, Financial, and Order Entry. These

trainings garnered kudos from management and participants alike.

Karena possesses superior communication, presentation and technical skills.

She is always willing to tackle unfamiliar assignments and excels at

collaborating with others to produce specialized documentation that is

useful and effective. Her work is of the highest caliber.

I highly recommend Karena for a position with your firm. I would not

hesitate to work with Karena again and wish her every success in her

career.

Sincerely,

Robyn Milora

Senior Technical Writer

FileONE, Inc.

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