Quality Assurance Customer Service

To Whom It May Concern:

I am well-developed and experienced in performing various administrative

tasks. Proven ability to work effectively and collaborate with people of

various ages and cultures, ability to adapt the style of communication to

meet the needs of the audience. I have extensive knowledge in planning and

carrying out activities in an orderly and well-structured way. I have the

ability to prioritize tasks, use time in the best way possible and work

within appropriate policy and procedures.

I am focused on achieving results to required standards and developing

skills and knowledge. I possess the ability to take personal responsibility

for my own actions and for solving problems and issues that may arise.

I have extensive skills in Microsoft Office Suite that consists of Ms Word,

Excel and PowerPoint with experience and working knowledge in various

technical programs used in producing Technical Orders which I have

performed quality assurance to make sure that the technical order has the

most accurate information requested by the customer. I am a team worker

with determined goals to achieve and provide 100% work ethics to both

internal/external customers.

Please feel free to contact me for any further questions at 478-***-****

(day) or 478-***-**** (evening).

Respectfully,

Vendri Eason

Vendri Eason Daytime: 478-***-****

3484 Ohara Drive North Evening: 478-***-****

Macon, GA 31206

abihzr@r.postjobfree.com

Objective

Seeking a position where my computer, verbal, written and communications

skills along with my ability to create a strong teamwork environment can be

utilized along with strong knowledge and background in writing, editing,

researching, and critical analysis.

Summary

5 years of Extensive knowledge & experience dealing with Technical

Orders/Manuals and Technical data. Holds an active National Agency

Background Clearance. years of production experience, ? years of

supervisory experience. Type 45 words per minute and possess strong numeric

and alpha-numeric data entry skills. Resourceful, solution-focused

professional with excellent interpersonal & rapport-building skills.

Flexible, adaptable, dependable, team player, and detail oriented. Posses

good communication skills with excellent technical research and report

writing skills.

Work Experience

IHS, Robins AFB, 10/05 - Present

Sr. Data Sustainment Specialist, 8/09- Present

Using analytical techniques and experience in gathering data to facilitate

process analysis and/or problem solving. Gathered and evaluated technical

source data and the configuration management of such data in inter-related

technical manuals and commodity manuals. Technical content analysis, data

integration and configuration management of data resulting from

aircraft/equipment modifications that require before and after modification

data inclusion. QC data outputs for accuracy and uniformity pertaining to

sustainment of technical orders. Prioritize and performed new and multiple

tasks maintain time management abilities. Quality assurance on technical

data using PCMS GUI application and the tools used to accomplish 99%

required accuracy Gateway, Haystack, Dart and Bincs. Experienced with Parts

Configuration Management system, MIL-STD 38784 (Basic combined manuals),

MIL-STD 38807 (Cage codes, Capture IPB Data, Parts List), Work Packages,

and Quality verification. Posses working knowledge of USAF requirements,

MIL-STDs, Handbooks, Standardized Military Drawings, etc), and Military

Technical Order system.

Data Sustainment Specialist, 10/05 - 8/09

Using analytical techniques and experience in gathering data to facilitate

process analysis and/or problem solving. Gathered and evaluated technical

source data and the configuration management of such data in inter-related

technical manuals and commodity manuals. Technical content analysis, data

integration and configuration management of data resulting from

aircraft/equipment modifications that require before and after modification

data inclusion. Responsible for technical content analysis, data

interrogation and configuration. Management of data. Responsible for

verification, modification and entering of data from IBP into PCMS.

Specific GUI data base. Also responsible for quality control of all

magnetic media output. Extensive knowledge of MIL/STD/38784 and

MIL/STD/38807. Quality/Configuration Control of Technical Order entry.

Create/Maintain databases for Technical Orders. A-Page Review. Technical

Order Inventory/Destruction. Capture and Verify Data. Verify Accuracy

Macon Telegraph, Proof Runner, 1/02 - 9/05

Proof read and edit the customer's ad. Make sure ads are correct for the

newspaper. Clip ads and prepare them to be delivered to the customer.

Customer service representative for Macon and Warner Robins. Photocopies

microfiche for record of ad being placed in the paper.

Wesleyan Drive Baptist Church and Wee Center, Child Care Provider, 8/00 -

6/01

Responsible for care-giving to toddlers. Responsible for potty training of

toddlers. Maintained play area. Provided the highest possible quality of

cleanliness for the child and the area they were in.

Georgia Linen Exchange, Supervisor, 2/94 - 8/98

Supervised 10 employees. Schedule shifts and coordinated outbound products.

Bibb Company, Packer, 8/89 - 6/92

Assemble products for shipment. Place products in correct shipping boxes.

Sort outbound products.

Education

Northeast High School, Macon, Georgia

High School Diploma: June 1989

Central Georgia Technical College, Macon, Georgia

Computer Information Systems: January 1999 - Present

Computer Skills

Jedmics, Structure Builder, DSCC, NSN Tool, ACM Tool, AVCOM, Fed Log, 10

Digit, Microsoft Office (Excel, Word, Outlook), Adobe Acrobat, Port Tool,

ASSIST, BINCS Haystack, D200, D049, Centra, Caere Omni page Pro 11.0, GUI,

Ultra Edit, Konfig, ETIMs, Windows Operating Systems 98, NT, and XP

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