Customer Service Project

*** ****** ***** **. **** E Conway, SC *****

603-***-**** ************@*******.***

Todd C. Hausmann

Personality:

I am a very hard working, trustworthy and intelligent individual. I give 100% in everything I do whether that’s a

paid position, volunteer work or personal projects. I enjoy learning new skills and can adapt quickly to change. I am a

very creative thinker and enjoy new challenges. I am a natural problem solver and am looking to begin a long and

rewarding career.

Work History:

June 23, 2010 – Present

Volunteer – Facilities Maintenance

Christ United Methodist Church

2901 Fantasy Way, Myrtle Beach, SC 29579

Description:

* While actively working on my job search, I have been volunteering three days a week at my church. I have been

working with the facilities maintenance employee doing various projects including; renovations, electrical,

plumbing, painting, and other general maintenance. It is very humbling work which I have enjoyed thoroughly.

December 15, 2009 – April 16, 2010

Master Control Operator

Fox Broadcasting Company

WFXB Fox 43 – Grand Strand and Pee Dee Areas

3364 Huger St. Myrtle Beach SC 29577

Description:

* I was responsible for airing specific programs in their allotted times

* I was responsible for making sure all commercials played on air correctly and in the correct time slots

* I was responsible for recording all future programming from satellite feeds and download formats

* I worked unsupervised on the overnight shift and was personally responsible for troubleshooting all equipment

malfunctions

* I learned in house computer software and audio-visual equipment including; Crispin, VTRs, Transition Boards,

DiscreptSoft, Fox Broadcasting Software

Essential Skills:

In order to perform well in this position, MCO’s need to be able to do the following: Handle high stress

situations. Be very dependable (can’t miss shifts). Be able to work long hours independently. Be a problem solver

for both equipment and time correction issues. Be able to multi-task.

Reason for Leaving:

I had no interest in the television industry and decided to focus my efforts on a career rather than a job.

March 3, 2008 – April 23, 2009

Project Designer

Dominion Virginia Power

101 Elden St. Herndon, VA 20170

Description:

*As a Project Designer, I managed all work requests in an assigned geographic area

* Typical Work Request duties:

* Communicating with the customer throughout the project

* Scheduling on-site meetings to discuss the project and take measurements

* Receive and record all necessary customer information

* Design the job using AutoCAD

* Bill the customer and collect payment

* Receive the necessary easements/ right-of-ways/permits

* Inspect the work of the customer to ensure all company guidelines were met

* Schedule the project with the construction department

Leadership:

* This position required me to work on several projects at a time. I usually had a project load between 25 and 40

work requests. I was the only contact the customer had to the company and was responsible for managing and

resolving all situations.

* I also was a leader in my training program. I requested projects that I had not been trained for and learned how

to work those projects before I went to my training classes. This allowed me to master my own skills and help

others in the training program understand the necessary skills to perform the jobs.

* I often gave safety presentations to my peers in order to enhance my public speaking skills. I would present to

both small groups (5-10 people) and to larger groups (50-75 people).

Essential Skills:

In order to perform well in this position, Project Designer’s need to have excellent customer service skills using

the phone, email and face to face meetings. You must have excellent multi-tasking skills and be able to meet

deadlines. You need to be very analytical and have a small degree of salesmanship.

Reason for Leaving:

While my wife and I were enjoying our careers, we were unhappy living in Maryland and decided to relocate.

We enjoyed living in Conway, SC while we attended Coastal Carolina University and decided to move back to the

Myrtle Beach area.

Education:

Bachelor’s of Science: Applied Mathematics (Attended: 08/2003 – 08/2007)

Minor Degree: Statistics

GPA: 3.12

Coastal Carolina University – Conway, SC 29526

Courses Taken:

Calculus 1, 2 & 3, Advanced Calculus, Linear Algebra, Differential Equations, Coding Theory, Complex

Variables, Abstract Algebra, Statistical Computing, Regression Analysis, Experimental Design Statistics,

Statistical Inference 1 & 2, Introduction to MATLAB.

Projects:

S patial Statistics- I used the programming language “R” to turn data sets into 3-D maps in order

t o interpolate mining data.

Regression Analysis- I used Excel and Minitab to make baseball predictions based on certain

v ariables within Major League Baseball data sets.

Markov Chains- I used probability matrices of weather patterns in a current state to predict

weather outcomes of future states.

Optimization- I used Excel to make the largest profit for a company based on specific material

requirements.

Most projects were self taught and presented to faculty and students.

Leadership:

During my junior and senior years at Coastal Carolina University, I developed my leadership skills by

leading in group projects. Some leadership opportunities I took on myself due to my knowledge in the

subject while other opportunities were offered to me by professors recognizing my hard work.

References:

For privacy reasons, my references will only be given during or after an interview.

Contact this candidate