Customer Service Manager

Barbara Merwin

*** ***** **, ***** ****** MI C:517-***-****

Objective:

Productive, dedicated and motivated team player with solid background in

customer service and office management, eager to contribute expertise

toward actively supporting a progressive organization.

Work History:

Lead Support - Lansing Community College, Lansing MI Aug 2007 - May

2009

* Provide assistance to accounting by entering all check request,

wires, student refunds, AP/AR and some General Ledger posting.

* Work with students to resolve student aid problems

* Learned new software programs and gained experience in Oracle and

Banner, along with knowledge in MS Office Suite

* Complete special projects for the Controller and the Accounting

Manager as needed

* All General Office Duties

Office Manager - Capital Enterprise, Lansing MI Sept 1999 - June 2007

* Assistant to CEO and Vice President

* Responsible for Accounts Payable/Receivable and effectively managed

payroll

* Utilized computer skills to include Excel, Quick Books, MS Work and

Outlook

* Monitored CS representatives, and their performance

References available upon request

Contact this candidate