Manager Customer Service
Resume:
Robin Hackley
Lusby, MD ***57
Objective: To obtain a position where I can maximize my management skills,
quality assurance, training and leadership experience.
Work Experience
JP Morgan Chase
Operations Senior Specialist II
. Process negotiator worksheets and prep modification documents
. Enter data into the database and perform system maintenance on
modified loans
. Perform system adjustments on modified documents and returning loan to
normal services
. Resolve and follow up inquiries from borrowers, attorneys, and other
third parties
. Maintain a daily workload meeting and exceeding production
requirements
. Assisting manager and V.P. with special projects and training staff
on new procedures
. Processing reports on manager's behalf and resolving report related
issues
. Provide excellent customer care and service
TitleMax
Manager
. Planned the day to day operation of a title loan company
. Supervised, mentored and trained a staff of 3 employees
. Approved and/or denied financial loans based upon qualifications
. Collected and processed all payments including delinquencies
. Processed AR and AP
. Reviewed and completed daily reports
. Developed and implement outreach program to increase business
. Provided excellent customer service
Hometown America Communities
Property Manager
. Planned and directed the day -to-day operation of a 125 acre property
. Supervised and mentored a staff of 6 full time employees
. Collected and processed all rent including delinquencies
. Processed all AR & AP
. Processed payroll and implemented weekly schedule
. Provided vendor relations and oversaw new construction project
. Reviewed and completed daily reports
. Maintained positive residential relations
The Dolben Company
Assistant Property Manager
. Assisted Property Manager with the day -to-day operation of an
apartment complex
. Collected and processed all rent including delinquencies
. Processed section 8 documents following guidelines and procedures
. Put market analysis together and set up outreach program
. Supervised and trained leasing consultants
. Reviewed and completed daily reports
. Provided tours for prospective clients reaching 100% occupancy
. Prepared lease and supporting documents
. Assisted with vendor relations and new construction
. Maintained positive residential relations
Public Storage Incorporated
Property Manager
. Planned and directed the day-to-day operation of a retail store
. Implemented strategies to increase store profit
. Processed shrinkage and deposited daily cash flow
. Effectively displayed store merchandise per company policy
. Collected and processed all rent including delinquencies
. Provided tours for prospective clients
. Performed monthly inventory count
. Provided training for new hire employees
. Review and complete daily reports
. Provide customer service and resolve complaints
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