Customer Service Insurance

Sharon Feddersen

CAREER PROFILE

Result focused quality driven professional with extensive customer service

experience in the Insurance Industry. Demonstrated consistent achievement

of objectives, strong service skills, dedicated to organization and able to

advance relationships with clients and industry personnel.

Core Knowledge and Skills

Customer Relationships Regulatory

Compliance Issues

Detail Oriented Team Training

Problem Solver Process Redesign-streamlining

Exceptional Organization Service Strategies &

Solutions

Contract Negotiations Strong written and

verbal communicator

RELEVANT EXPERIENCE

CITY SECURITIES CORPORATION-Indianapolis, IN 2007/2008

Commercial Service Agent- 6 months

Handled all aspects of account- service, billing and marketing for 2

producers

Claim Coordinator - 6 months

Processed all property & casualty claims for Agency

WELLS FARGO INSURANCE - Elkhart, IN 1988-2006

Claim Manager 1999-2006

- Responsible for all claim functions involved with commercial property

& casualty insurance, which included which included obtaining

information from the client to report the loss to the appropriate

coverage carrier. Set up and maintain file, advise insured of coverage

and current status.

- Supervised an assistance who handled personal lines claims

- Prepared quarterly claim reviews for "Key Accounts"

- Secure and negotiated third party administrator contracts for agency

clients

- Interceded on behalf of insured on problem claims with coverage

carrier

- Authorized to issue claim checks for carriers that extended authority

to adjust claims up to $5000

Claim Representative - 1988-1999

Handled all personal lines claims as well as split of commercial claims

ADDITIONAL SKILLS

Knowledge of property & Casualty Insurance Coverage

Competent on insurance software and Microsoft suite

PROFESSIONAL DEVELOPMENT

AIC- Associate in Claims Designation

4 CPCU Classes completed and passed

Certificate of General Insurance

60 + hours of insurance continuing education

Licensed Property & Casualty Agent

EDUCATION

2 years Ball State University- Art Major

CONTACT INFORMATION

Sharon Feddersen

3649 Gordon Road-Elkhart, IN 46516

Elkhart, IN 46516

Ph: 574-***-****

Email: **********@*****.***

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