Customer Service Sales

Elizabeth Ann Wilke

*** ******* **.

Sierra Vista,

Az. 85635

Tel: 520-***-****

Email: *******@***.***

Profile

I am a friendly, loyal and clearly dedicated individual who has an ambition to succeed in any given

environment. Although I have extensive experience in Retail, I love to learn, and am always up to

a challenge whatever the situation. I get along well with others, while also working efficiently on

my own, and I am very organized. I am seeking a position where I can develop and excel while

giving my best to an employer.

Education

Cochise College Sierra Vista, Az. Microsoft office Certificate 2010

Devoe College of Beauty Sierra Vista, Az. Cosmetology License 1982

Buena High School Sierra Vista, Az. Diploma 1981

Work experience

Check n’ Go Store Manager (June 2006 – June 2010)

Management of a Cash Advance business responsible for all store operations. Process loans,

receiving and advancing large amounts of money daily. Store auditing including cash balancing

and unique customer process filing. Preparing weekly, monthly and quarterly reports.

Bath & Body Works Store Director (Nov. 2002 – June 2006)

Managed an $850,000. plus yearly sales store that understood developing and maintaining

customer service, including satisfaction standards and goals critical to store success. Established

strategic plans and incentives to achieve aggressive sales goals. Held accountable for store

presentation, sales, customer service, resets, and visual appearance, payroll, inventories,

scheduling, office duties, and all facets of store operations.

Sally Beauty Supply District Trainer/Store Manager (Jan. 1991 – Nov. 2002)

Rapidly progressed through several increasing responsibility positions. Held accountable for store

presentation, sales, customer service, resets and visual appearance of store, payroll, inventories,

scheduling, office duties, and all facets of store operations. Trained District managers and new

store managers on all operations of the company’s policies, procedures and store operations to

effectively run many stores. Acquired customer service skills to effectively handle all customers

concerns and complaints.

Star Chevrolet Warranty Clerk (1989 – 1990)

Handled cash, phones, filing, and invoices, prepared all invoices for incoming vehicles.

Awards and Achievements

Managing Partner of the Year (200+ stores competing) 1998, 2000, 2002

Made all annual objectives and goals 1995 – 2010

Awarded 2 Cancun trips for incentives based on a point system by way of sales totals, average

dollar sale and store operations.

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