Objective: Seeking a challenging position within the medical support

field, offering growth opportunity, while utilizing a mixture of the

variety of certifications and strengths such as firefighter, first

responder, EMT, BLS, PALS, ALS, CPR, ICS, NIMS, EVOP, planning,

organizational, project management, computer science, support and overall

people skills.

Professional Profile: 5 years experience in firefighting

(structure/wildland), 1 year 1st responder-EMT, 12 years in information

technology, 9 years in business accounting, finance and banking.

Experience:

Standard Aero San Antonio, TX

Configuration Control Technical Specialist 2009 to present

Project mgmt, write software app in DOS, VB, implement maintain disaster

recovery plan, convert & implement technical manuals in PDF format, write

procedures, cell CPR contact.

Mico Volunteer Fire Department Mico, TX

Volunteer Firefighter - 1st Responder - Safety Officer - EMT Basic 2006

to present

Active in the VFD, certified EMT, firefighter, safety officer, and NIMS-

ICS command.

World Savings & Loan Association San Antonio, TX

Accounting Specialist - Cashiering Suspense Control 2006 to 2007

Through the R.E.D. team working via remote access, responsible for daily

review and clearing of all suspense control mortgage lending general

ledger queues, provide accurate, detailed reporting of all mortgage

lending statistics.

World Savings & Loan Association San Antonio, TX

Programmer/Analyst/Project Mgmt - ISD Enterprise Solutions 2002 to

2006

Responsible for all FileNet Crystal reporting support, overall support-

FileNet systems, servers & software. Serve as Crystal Ent. reports

designer for ISD ESA TX. Primary tech. policies/procedures writer,

FileNet, eForms, ISD Ent. Sol. staff & end user manuals with an emphasis

on writing tech. troubleshooting guides. Design & develop SQL & Access

DB, scripts, executables and batches for implementation into automation

process of BGP (background processes). Perform project mgmt tasks as

projects. Maintain all system schematics and provide all PanApt input of

processes. Perform on-call functions as primary or secondary contact as

rotation schedule dictates.

San Antonio College of Medical & Dental Assistants San Antonio, TX

Computer Office Specialist Evening Instructor 2002 to 2003

As program instructor, taught all aspects & prepared students for

Microsoft certifications in XP level Access, Excel, Front Page, Outlook,

PowerPoint, Publisher and Word. Taught additional subjects within course

including: Internet/HTML fundamentals, Intro to computers, Windows XP,

Management fundamentals and Business communication. Responsible for

grading, test design & administering.

American Red Cross Regional Blood Services Portland, OR

Information Systems Director/Applications Specialist 2000 to 2002

Manage all aspects of day to day operations within the Information

Technology Department. Develop and maintain the Internet, Intranet sites,

all in-house software and databases. Convert, create, and implement all

federally regulated forms in online "e-form" format. Maintain network

connections and cabling, servers, workstations, laptops, PBX and

peripherals. Maintain help desk. Train the end user in all supported

software usage. Manage projects as team lead and/or team member.

World Savings & Loan Association San Antonio, TX

Call Center Analyst/Computer Technician 1997 to 2000

Responsible for requests and service calls troubleshooting existing &

providing new systems, software, and hardware. Oversee receiving, pre-

fielding, and execution of staging for PBX, computers, laptops, and all

peripheral equipment, making user ready. Train I.S.D. personnel in all

aspects of technical support. Maintain weekly reports of all analysts'

statistics. In weekly staff meetings, provide project data pertinent to

daily technician operations. Manage projects as assigned.

Interim Technology & Manpower Temporary Services San Antonio, TX

Computer Technician/Administrative/Technical Support 1995 to 1997

While with Interim, obtained one job assignment, which became a perm.

position as a computer tech. with the World Savings. All job

responsibilities were as is listed in profile, in the capacity of

technician, supporting office, computer, PBX automation services.

Various software brands and versions usage as well as tutoring, and

support.

Ledgers & Letters D.P.S. San Antonio, TX

Owner/Proprietor 1995 to 2000

Own/operate D.P.S. specializing in off-site secretarial and accounting

services with an emphasis on website, database, & reports design &

maintenance.

South Texas Healthcare F.C.U. San Antonio, TX

Member Services Representative 1994 to 1995

Description listed under American Express Banking (below)

Broadway National Bank San Antonio, TX

Lead Teller/Collections Teller 1992 to 1994

Description listed under American Express Banking (below)

Bankers First F.S.B. Savannah, GA

Branch Manager/Teller Operations Supervisor 1991 to 1992

Description listed under American Express Banking (below)

American Express/Merchants Bank Military Banking Facility Mannheim, W.

Germany

Head Teller/Customer Service Representative 1986 to 1989

Manager/Supervise financial operations in all aspects of training, teller

line, drive through, ATM software support, and data entry services.

Process daily share draft, ACH, and ATM transmissions in accordance with

Federal Reserve regulations. Perform regulatory audits. Assist in

administration of salary, personnel policies, selections, training, and

performance appraisals. Maintain ledgers for instrument sales, accounts

and vault adjustment.

Education:

Techpro SVC / NREMT Castroville, TX

Emergency Medical Technician - Basic, Intermediate, Paramedic, BLS, ALS,

PALS, CPR

NIMS / SFFMA / TEEX Various Cities in TX

Firefighter certification, all necessary National Incident Management

Command courses, variety of TEEX extension courses, partially through the

intermediate and advanced firefighter certification courses, Certified

Safety Officer.

Microsoft Certified Master Instructor in XP - SACMDA (CertiPort Testing

Center) San Antonio, TX

Master Instructor in all XP products including: Access, Excel,

Front Page, Outlook, PowerPoint, Publisher & Word

Hallmark College of Technology San Antonio, TX

AAS Computer Science/Electronics

Our Lady of the Lake University San Antonio, TX

Major Accounting/Business

Portland Community College Portland, OR

MCSE course work, Web Design, HTML, Front Page, Dreamweaver

MindLeaders San Antonio, TX

Web Master Fundamentals CBT Certification

Crystal Reports 9.0 San Antonio, TX

Author, Mr. Peck - On site (1 week class @ World Savings)

Global Knowledge Training Center Chicago, IL

Strategic Project Management Certification I & II

American Institute of Banking Courses & Seminars Savannah, GA

Customer Service Skills, Supervisory Skills/Management Skills

Computer/Software CBT Training San Antonio, TX

SharePoint Boot Camp (WSL), Crystal Reports 9.0 (WSL), Dimensions

(WSL), Windows 95/98/NT, Word Perfect 6, for Windows (PPI), Microsoft

Word, Microsoft Excel (MTS), Front Page 98 1 & 2, Access Fundamentals &

Intermediate (WSL)

Specialties:

Community Service Management Server / Network

Firefighter / Safety F.I.S. Mgmt, Project Network / NT Server

Officer Mgmt administration

First Responder (Individual & Team) Email / NT account

Nationally Registered ISD personnel trainer administration

EMT / director Cisco hubs / switches,

IT customer Bay routers installation

applications trainer & maintenance.

Cabling / Electrical Mainframe

LAN - NIC Token Ring & Ethernet AS400, CICS mainframe

Cabling - CAT III CAT V VTAM, ISC Terminals

Modem, ISDN and T1 circuits Support / Help Desk

Digital multi-meter Computer, laptop, printer, barcode

Oscilloscope label printer, barcode scale,

Electrical components trainer barcode scanner, palm pilot, CD /

Software / Database / Languages zip drive, internal / external

Installation & maintenance of all component, peripheral installation,

Microsoft Back Office Client/Server troubleshooting & maintenance.

& Web Development Software, HTML Phone / Voice Mail System

Dreamweaver, Fireworks, FTP, Adobe Nortel / Octel, Rolm Siemans PBX,

Acrobat Reader/Writer, Visual Basic, voice mail phone setup &

Oracle, Access database MS SQL, Robo maintenance.

Demo, Right-Fax, WinFax Pro, Blue Operating Systems / Environments

Ocean Track-It Help Desk, Remedy Microsoft Windows 3, 3.11

ProComm +/ Winport, Dimensions, Workgroups, 9x, 2000, NT, XP & OS/2

Seagate, Crystal Decisions, Crystal FED line, Bloomberg Financial, EFS,

Enterprise, Symantec Ghost, Netsoft LOIS, Dow Jones Telerate,

Elite, Attachmate, Reflections, Peoplesoft, Sellstation & Filenet

Cadman Auto CAD LT, FileNet installation & maintenance.

installation & maintenance. Database

design & administration.

Internet / Intranet

Website design, installation &

maintenance.

Awards:

National Registry Basic EMT, PALS, BLS, ALS, CPR 2008 - 2010

Firefighter Certification 2007 - 2010

Firefighter Safety Officer 2008 & 2010

Customer Service 2006, 2005, 2004

Outstanding customer service 2003

Regional Tech award & Extra step awards 2001

Ethernet conversion & major building relocation certificate of

appreciation 2000

Customer service excellence awards & certificate 1998

Honor graduate (3.98 GPA) certificate & Student of the month certificate

1997

Alpha Beta Kappa Honor Society - Lifetime member pin/certificate 1996

Positively outrageous service & cross selling award/certificate & Service

Excellence award/certificates 1993

Highest increase in new accounts certificate 1992

Affiliations:

Saint Anthony Mary Claret Catholic Church

Respect Life Ministry, Eucharistic Ministry, RCIA program, Rosary Makers,

Two Hearts Prayer Group, Bible Study & Faith Centered / Family Focused

Bible Programs, A.C.T.S.

Mico Volunteer Fire Department

Volunteer Firefighter, Safety Officer, 1st responder, Auxiliary Secretary

/ Treasurer, VFD Executive Board Secretary

Contact this candidate