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Technician Customer Service

Location:
Hopkinsville, KY, 42240
Posted:
October 28, 2010

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Resume:

Nathan Robert Moss

*** **** ******

Hopkinsville, KY 42240

270-***-****

abihuo@r.postjobfree.com

Objective _____________

Seeking position that utilizes my Information Equipment

Management skills - customer sales/support experience,

electronic - technical background to advance with future

technology and achieve excellent service standards for my

employer.

Work History

Jan 2003 to Digital Imaging Information Systems Technician

Mar 2010 Perry's Copier Service Center, Cadiz, KY

. Responsible for the Maintenance and Repair of Digital

Multi -Function Photo Copier, Printing, Faxing,

Scanning machines. Provided Computer

Hardware/Software Systems trouble/problem analysis,

diagnostics, support and operations resolution for

desktop end users.

. Support Specialist of Customer Equipment /Supply

needs and Service Contract Agreements.

. Completed the Equipment Stock, Inventory, Invoices

and Work Orders.

Jun 1999 to Store Manager - Computer Systems Sales-Service Technician

Nov 2002 DSC, Inc. - The Computer Shop, Hopkinsville, KY

. Managed DSC Inc. Branch location in Oak Grove, KY.

. Responsible for Store Operations to include Retail

Sales, Delivery, Customer Service / Support,

Marketing, Inventory and the Supervision of

employees.

. Built, Repaired, Upgraded Custom Clone Personal

Computers, Configured Hardware, Installed Microsoft

Software, Provided Network Installation and

Administration of Equipment, both on-site and in-shop

for Home/ Business Customers.

Jul 1996 to Department Manager - Computer Systems Technician

Jun 1999 ComputerLand, Hopkinsville, KY

. Provided daily Support to the Logistics System

Activity for all required Military personnel for Fort

Campbell, KY - 101st Airborne Army Division.

. Troubleshoot / Repaired hardware, software, Setup /

Configured microcomputers to connect with Unisys

220/600 Mainframes.

. Provided Workgroup Help-Desk Support for end users.

Jul 1994 to Office Systems Technician

Jun 1996 Cornette's Office Systems - Hopkinsville, KY

. Installation, Service, and Repair of Canon NP Copier

/ Facsimile machines and Business Support equipment,

for In-House Service and On-site contractual

customers.

. Liaison to customers for Information, Support and

Supply of all internal business Issues.

Mar 1990 to Aide to Navigation Technician

Mar 1994 United States Coast Guard, Natchez, MS

. Unit Warehouse and Grounds Support utilizing

Forklift, Boom Truck, and Shipboard Crane.

. Certified Electronic/Solar Technologist in the

Construction, Placement, Repair, and Maintenance of

Navigational Aides in Commercial U.S. Waterways.

. Ensured strict compliance standards for the

Department of Transportation.

. Achieved On-Deck Supervisory position of Personnel,

Vessel Security and Search and Rescue Small Boat

Missions..

. Responsible for the Safety, Training and Performance

Management of all enlisted deck personnel.

Education/Training/Special Skills

. Konica Minolta MFP Series Technician School: 2007

. CompTia A+ Computer Hardware Certification: 2001

. Hewlett Packard LaserJet Series Service Technician

Certification: 2000

. Canon NP Series Copier Certification: 1997

. United States Coast Guard: 1990-1994

Quarter Master of the Watch

ATON Operations Deck Supervisor

Certified Aide to Navigation Service/Maintenance

Technician

Forklift Certification

Warehouse Boom Truck Certification

Shipboard Crane Certification

. Daytona Beach High School Graduate: 1989



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