Sales Customer Service

Wilfred J. Knapp

850-***-****

**** *. ***** *** #*** Pensacola, FL 32504

abihud@r.postjobfree.com

Objective: Seeking an Executive Sales position with growth potential into

Management.

Professional Experience:

Multimedia Consultant, Local Edge - formerly The Talking Phone Book,

Pensacola, FL 1/08 - Present

. Sales of Internet, Yellow Pages, and Direct Mail Products

. Prospecting For and Generating new accounts

. Reviewing and Managing Existing Account Base

. Meeting Publication Deadlines

. Achieving Sales Quotas/Goals

Account Manager, Ambassador Yellow Pages, New York City, NY

6/05 - 1/08

. Sales of Internet and Yellow Page Products

. Prospecting For and Generating new accounts

. Reviewing and Managing Existing Account Base

. Meeting Publication Deadlines

. Achieving Sales Quotas/Goals

Power Seller, EBay, Staten Island, NY

6/04 - 5/05

. Implemented Relationships with Wholesalers

. Managed Inventory

. Created Listings for Auctions

. Created and Managed Customer Database

. Automated Packing and Shipping Procedures

. Arranged Customer Service via third part vendor

. Achieved an average ROI of 350% in 2005

Digital Imaging Specialist, TGI Office Automation, New York City, NY

8/02 - 6/04

. Business Development focused on business to business sales, targeting

Fortune 1000 companies.

. Tasked with new business development via cold calling, networking and

referrals.

. Achieved 131% of assigned quota during tenure.

. Cultivated relationships with customer base in assigned territory,

reestablishing company, products and services.

. Demonstrated ability to prospect, negotiate, close deals, forecast,

and track business activities.

. Performed marketing functions, such as managing trade shows, helped

develop company literature and brochures.

Computer Programmer, United States Marine Corps

07/89 - 7/02

. Navy Achievement Medal.

. Good Conduct Medal.

. Meritorious Unit Citation for service during Desert Shield & Desert

Storm.

Education:

Curtis High School Staten Island NY 1989

High Honor Scholarship Diploma

International Bible College Brooklyn, NY 2007

Associates Degree

Ongoing Training:

Jacques Werth's 'High Probability Selling', Anthony Parinello's 'Selling to

Vito', Hocutt & Associates, Inc. 'Cold Calling for Cowards' programs, and

John Maxwell's 'The Right to Lead'.

Computer Skills:

Microsoft Windows

XP/NT/98...Word...Excel...PowerPoint...Outlook...Goldmine...Siebel...Act...I

nternet / Browsers

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