Customer Service Sales

Bronwyn Van Emmenis

**** ********** **.

Charleston, SC 29412

Phone: 706-***-****

E-mail: abihu3@r.postjobfree.com

OBJECTIVE

To acquire an exciting, driven position at a growing company, where

I can apply my knowledge,

high energy level, and exceptional communication skills to this

profession; and further develop my

dexterity and expertise while implementing excellent work ethic

EDUCATION

Augusta State University

Augusta, GA

-Bachelor of Liberal Arts of Sociology with a minor in Business

May 2006

-Cumulative GPA of 3.67

-Recipient of the Fall, 2005 Renee Rondeau Book Scholarship Award

-Duly recognized for Academic Excellence in the Department of

Sociology as a member of

Theta of Georgia; the United Chapters of Alpha Kappa Delta

-Awarded to Dean's List for Academic Excellence in 2001, 2003, 2004,

and 2005

EXPERIENCE

Assistant to the Owner/President & Jewelry Sales Consultant

Augusta, GA

VanDiamonds Inc.

2010

- Current

-Perform all administrative duties that involve running an office

efficiently

-Assist with Diamond re-cutting and evaluating process

-Welcome new clients to the diamond selecting process, educate on the

quality of diamonds,

and assist the clients in finding the best diamond and/or jewelry

piece that meets the client needs

-Service Customers with jewelry repairs in a friendly, proficient

manner

Teller Supervisor and Coordinator

Evans,

GA

SunTrust Bank

2007 - 2010

-Supervise and oversee daily activities of Tellers to ensure accuracy

in cash management and compliance

with risk management policies and procedures

-Mentor, coach, train, and develop Tellers on performing transactions

and conducting referrals of products

-Monitor over/short cash balancing, policy violation fraud losses,

cash variances and CTR completion

-Observe Tellers' customer service behaviors, coach for

commitment to superior service quality and

provide ongoing feedback with follow-ups

-Manage and control Vault with appropriate cash flow and distribution

of cash

-Handle critical client questions, problems and complaints when

appropriate

-Teller System Mastery of all Teller transactions and assisting

Tellers with system alerts and approvals

-Schedule Tellers and maintain appropriate staffing

-Model Superior sales and service behaviors and activities

-Participate in Teller selections and hiring process

-Help prepare and provide input for effective skill development and

performance reviews for Tellers

-Provide input for appropriate disciplinary/corrective action as

needed for Tellers

-Cross-trained in Financial Service duties

-Completed Workshop on Interviewing for Selection to further develop

skills on interviewing and selecting

the best qualified and finest well-suited employee for the job and

the company

-Completed Workshop on Coaching for Development to further develop

skills on coaching and developing

employee's skills to become the most efficient and well developed

employee

Assistant Operations Manager

Atlanta, GA

TRC Staffing Services

2006

- 2007

-Handle Client orders courteously and efficiently by filling them with

the best-qualified employees

-Initiate and follow-up with telephone sales calls on prospective or

current Clients

-Correspond with Clients to furnish information, express gratitude for

business and become familiar

with the Clients' businesses and types of workers

-Assist in the maintenance of sales records of specific Clients so

appropriate steps can be taken to

further increase business from these Clients

-Recruit qualified employees through interviewing, screening, testing,

and providing orientation

-Write and submit classified advertising as directed for the purpose

of recruiting for a special project

by using recruiting tools such as Monster.com

-Properly supervise the activities of employees to help retain those

who perform well, and take

corrective or dismissal measures on those who perform poorly

-Promptly process payroll for the employees on a weekly basis

Administrative Assistant

Augusta, GA

VanDiamonds Inc.

2005 - 2006

-Welcome new clients to the diamond selecting process and

educate them on the quality of diamonds

-Support clients in search for their special diamond or item to

suit his/her needs and wants

-Perform all office duties that involve running an office

efficiently such as bookkeeping, inventory

keeping and all other administrative duties

Bank Teller

Augusta, GA

Regions Bank

2004 - 2005

Wachovia Bank, AKA First Union

2002

-2004

-Award for "Superior performance" as measured by the Regions

Teller Performance

Standard Policy through quarters ending in June 30, 2004 and

September 30, 2004

-Make each client's banking experience a pleasurable and

problem free visit by distinctively and

individually assisting each client with his/her bank

transactions

-Introduce bank products to clients that best match his/her

needs

-Assist customer service by answering phones, making

appointments, and resolving client concerns

-Cash handling experience with large amounts of currency

-Ensure that surveillance equipment performs correctly and

change security videos

-Retain, secure, and keep inventory of official check and money

order documents

SKILLS

-More than 8 years in banking and customer service experience

-Self-motivated, go-getter who takes personal responsibility for

results and gets the job done

-Exceptionally team-oriented; thrive in group settings as well as

independently

-Ability to communicate well with all department levels within

business from employees to employers

-Aptitude to multi-task in a fast-passed environment

-Excellent customer service and communication skills

-Solid Organizational skills

-Powerful work ethic and very professional

-Ability to learn and adapt quickly

-Outstanding Sales skills

-Proven ability to select, train, coach, motivate, develop and retain

employees

-Cross-trained with Financial Service duties

-Typing correspondence, editing, printing, copying, scanning,

faxing and shipping of packages

-Computer: Microsoft Word and Works, QuickBooks, Microsoft

Excel, Microsoft Outlook and Internet

-Well developed research skills

VOLUNTEER WORK

-Award first place, two years in a row, for raising the most donations

in the region for SunTrust Bank in the

Tree of Love Foundation of 2007 and 2008 with University Health Care

System of Augusta, GA

-Raise funds and collect donations for the 2002, 2003, 2004 and

2005 Tree of Love Campaigns with

the University Health Care System of Augusta, GA with Wachovia

Bank and Regions Bank

-Raise funds and contribute to the Juvenile Diabetes Research

Fund with the Medical

College of Georgia, Children's Medical Center in 2003

-Raise funds and collect donations for Camp Juliet - Children

with Diabetes Fund with the University

Health Care System of Augusta, GA in 2003

-Raise funds and participate in the March of Dimes, Georgia

Chapter Fund with the Medical College

of Georgia in 2002

-Facilitate services to homeless Veterans at the Veteran's

Affairs in Augusta, GA in 2005 with Augusta State

University

-Raise funds and made donations to the Susan G. Komen - Race

for the Cure of Breast Cancer in 2006

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