Management Sales

Anne Kohnke

*** ***** ****** ***. 313-***-****

Grosse Pointe Farms, Michigan 48236 abihrc@r.postjobfree.com

EXECUTIVE PROFILE

Senior Technology Executive with strong track record executing strategy by

aligning new product development, technology, and process improvement.

Recognized for strategic technical skills utilized to develop and implement

internal and external client solutions. Demonstrated success identifying

and implementing new technology, integrating applications and supporting

customers. Results oriented and collaborative leader able to build and

direct high performance teams that manage complex medium to large-scale

projects.

AREAS OF EXPERTISE

Security Controls / Audits Strategic Planning and Execution

Productivity and Process Change Management

Consultation

Technical Project Management Sales Presentations

PROFESSIONAL EXPERIENCE

DIVDAT/ DIVERSIFIED DATA PROCESSING, INC., Ferndale, MI 2006 - 2010

Privately held; Provider of comprehensive receivables management tools.

VP of Information Technology and Chief Security Officer

Directed all IT functions including: network administration, software

development, project management, technical business analysts, helpdesk,

document design and telecommunication. Managed all human resource

functions for staff of 25 with $1.6M annual budget.

. Led strategic execution of new product development to transform the

current business model to secure web-based solutions in a fast-paced

entrepreneurial environment. Custom products included: electronic bill

presentment / payment applications, kiosks, text messaging, broadcast

Email, IVR-interactive voice response payment applications, document

management and archiving solutions.

. Introduced Project Management methodology and led multiple project

teams resulting in 80 billable custom-programmed solutions in 3.5

years.

. Designed web-based project time-tracking system that enabled the

reporting and prioritization of IT Dept. workload increasing billable

revenue by $100k per month.

. Successfully managed and passed PCI-Payment Card Industry Level 1

Service Provider and NIST-National Institute of Standards and

Technology annual audits.

. Designed web-based payment application products and created internal

websites using SharePoint.

. Developed marketing materials, press releases, RFP's and client

project documentation that supported sales strategies.

. Created and implemented security policies that met PCI, NACHA, HIPAA,

SOX, ISO 27001:2005, Gramm-Leach-Bliley Act and SAS70 requirements.

. Served as Subject Matter Expert for technical sales, delivered

presentations and authored corresponding product documentation.

. Partnered with owner and Vice Presidents of Sales and Finance in

creating and executing the strategic management plan.

. Hired, developed, and managed technical staff, contract employees,

vendors, and low cost country sourcing.

. Managed strategic partnerships that blended custom programming for

comprehensive solutions.

LAWRENCE TECHNOLOGICAL UNIVERSITY, Southfield, MI 2002 - Present

Adjunct Professor, College of Management

Design curriculum and teach master-level courses on Strategic Management,

Leadership and Management, Organization Development and Change

Management, and E-Commerce for Business Strategies.

. Conduct on-ground and hybrid courses using virtual classroom

technology such as Blackboard.

PARK WEST GALLERY, INC., Southfield, MI 2005 - 2006

Privately owned Fine Art Gallery operating in Michigan and Florida with

$400M in annual sales.

Director of Technology and Operations

Managed IT and Operations including departmental budgets with a combined

staff count of 60 members in a fast-paced entrepreneurial environment.

Annual IT budget $5M.

. Provided leadership and direction for eight Departments to include IT

and Telecommunications, Inventory, Print Shop, Graphics Department,

Photography, Facilities, and Mailroom.

CONKEY STRATEGIC SOLUTIONS, LLC, GPF, MI and Lisle, IL 2002 - 2005

A Technology & Management company that specializes in Strategic Management

planning and execution, organization development and change management, and

process consultation.

Technology and Management Consultant

. Provided technical support for multiple small businesses to include

network cabling, desktop / laptop hardware and application support,

and peripheral device support.

. Created and updated websites per client specifications.

. Developed a Strategic Management Plan to restructure a 500+ member

organization.

. Conducted an Appreciative Inquiry change management intervention that

streamlined business processes which increased productivity by over

80% and resulted in a vote to de-unionize the workforce.

PROCTOR FINANCIAL INSURANCE CORPORATION, Southfield, MI 1999 - 2002

Technology and Management Consultant 2001 - 2002

Executive Manager, Insourcing 1999 - 2001

Reported directly to the CEO, serving as a member of strategic management

team with responsible for the development of strategic and tactical plans

for the integration of technology solutions.

. Led a team that developed a first-in-industry web-based automated B2B

workflow system that automated a heavily data entry function to scan

in thousands of documents and update mortgage lender's financial data.

. Designed, managed, and implemented seven key software application

projects, from feasibility analysis through rollout.

MCA FINANCIAL CORPORATION, Southfield, MI 1996 - 1999

Privately owned mortgage lender, real estate acquisition and property

development company with $300M annual revenue, 400 employees.

Director of Information Technology

Managed 25 technology professionals in all functions of IT including all

systems development, network services, and telecommunications at the

corporate center in Southfield, MI and 70 national offices. Managed $2M

operating budget.

. Set policies and direction that supported and implemented overall

strategic goals of the company.

MCA FINANCIAL CORPORATION, continued

Director of Information Technology, continued

. Researched, evaluated, and recommended new technology solutions and

presented recommendations to the Board of Directors. Managed system

implementations.

. Designed LAN's and connectivity back to Southfield, MI for 28 offices

within six months.

ST. JOHN HEALTH SYSTEM, Detroit, Michigan 1993 - 1996

Seven hospital and 125 medical facility Healthcare Organization in

southeast Michigan with 18,000 employees.

Network Manager

Led a team of 12 Network Engineers to provide 24 / 7 technical support

and expansion to 15 locations. Managed main campus network

infrastructure that included 6,600 workstations in 52 wiring closets.

. Designed and installed LAN's / WAN's for 15 facilities acquired.

. Managed numerous concurrent projects, spanning 60 departments, in

matrix reporting structure.

. Supported over 60 mission critical software applications running on

multiple platforms.

. Developed and presented extensive project work plans, documentation,

and risk management plans.

. Facilitated and managed change by providing coaching, team building,

assessments, and business process reengineering.

HEALTHGUARD, HMO, Wheeling, West VA 1990 - 1993

MIS Manager

EDS, Southfield, Michigan 1987 - 1990

Systems Analyst / Technical Support Help Desk, Tier 3 1988 - 1990

Technical Trainer 1987 - 1988

EDUCATION

PhD, Organization Development / Change Management, Benedictine University,

Lisle, IL 2005

MBA, Lawrence Technological University, Southfield, MI 2002

BS, Information Systems, University of Phoenix, Southfield, MI 2000

AA, General Studies, Macomb Community College, Warren, MI 1999

Online Teaching Certification, Educational Technology Organization of

Michigan 2010

High-level IRS Security Clearance

MEMBERSHIPS / AFFILIATIONS

Advisory Board Member for ITT Technical Institute

Society for Business Ethics

Association for Computing Machinery

PUBLICATIONS

Kohnke, A. (2008). Social Ethics. Encyclopedia of Business Ethics and

Society. Kolb, R.W. (Ed.). Volume 4, pp. 1968-1971. Sage Publications: Los

Angeles, CA.

Kohnke, A. (2008). Volunteerism. Encyclopedia of Business Ethics and

Society. Kolb, R.W. (Ed.). Volume 5, pp. 2198-2220. Sage Publications: Los

Angeles, CA.

Kohnke, A. (2005). Software Application Development: Learning in Action.

Organization Development Practitioner, 37(1), pp. 3-7.

Kohnke, A. (2005). Group Dynamics and the Formation of a Ph.D. Cohort.

Organization Development Journal. pp. 69-80.

Kohnke, A. (2003). Tendercare, Inc. A Case Study Using Appreciative

Inquiry. Organization Development Journal, 21(4), pp. 81-86.

(2003). Contributor to Organization Development At Work: Conversations on

the Values, Applications, and Future of OD. Wheatly, M., Tannenbaum, R.,

Griffin, P.Y., Quade, K., Organization Development Network, (Eds.). San

Francisco, CA:Pfeiffer.

Cox, K. & Kohnke, A. (2004). Organization Development Paper Session - e-

Motializing Management: Results, Leadership, and IT. Proceedings of the

Annual Meeting of the Midwest Academy of Management, April, Minneapolis,

MN.

Kohnke, A. (2004). Technology Management: Action Research and Information

Technology. Proceedings of the Annual Meeting of the Southwest Academy of

Management. March, Orlando, FL.

Stavros, J. & Kohnke, A. (2003). Cultivating a Positive Culture with

Appreciative Inquiry. Proceedings of the Annual Meeting of the Southwest

Academy of Management, March, Houston, TX.

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