Deborah Cuming

**** * **** **

Greeley CO *****

970-***-****

abihql@r.postjobfree.com

Experience

John C Beckett & Associates, Inc-Fort Collins, CO

**/****-*******

Personal Lines Insurance Agent

Sales and service of all personal insurance products for the agency through

four major insurance carriers and four substandard carriers; offering auto;

home; dwelling; umbrella; and Life insurance; Customer service for new

clients as well as the agency book of business in the personal market.

Insurance carriers represented are: Allied, Traveler's, Electric, and The

Hartford Co; also Progressive, American Modern, Foremost; Bristol West and

United Life. Licensed Agent, Colorado, P&C, Life and Health.

State Farm Agency - Greeley, CO

10/2007-06/2008

General Staff Person/Licensed Insurance Agent

Small agency addressing all insurance needs of the customer base from

Personal to Business lines, Life Insurance, and general office duties.

Whitfield's Insurance Agency - Everett, WA

2/2007-09/2007

Commercial Assistant CSR

Achieved the successful process of all necessary commercial insurance

carrier documents and policies to assist and support producers/account

managers; proficient in TAM (The Agency Management system); clearly

understand numerous carrier policies and endorsements; manage all carrier

downloads and review into the TAM system; general support for producers and

account managers; training responsibilities for less experienced employees

in TAM and general processing of all insurance documents.

Atlas International - Seattle, WA

5/2005 - 11/2006

International Relocation Coordinator

Managed and coordinated the movement of international shipments of

household goods from beginning to end. This included guiding shippers

through the complicated customs clearance in numerous countries, to the

final delivery of goods to foreign destinations. Skills used are strong

computer skills; compassion and empathy for a highly stressed customer

base; diverse and expert customer service skills; providing essential

knowledge in the movement of goods internationally; creatively solving

problems within the American culture and the various cultures of our global

community; and, always meeting deadlines.

Sanmar - Preston WA

9/2004 - 5/2005

Account Executive

Oversaw a large volume of incoming calls to provide inside sales of

wholesale sportswear products. At the same time, assisting the customer

with unique marketing tools to enhance their business and provide a

positive impact on the overall growth of this award winning wearable

supplier.

Liberty Mutual Insurance Group Boston, MA 03/1989 -

04/2004

~Various positions held during a 14 year career span~

Service Manager

09/2000 -04/2004

Manage all activities involved with the delivery of the highest quality

customer services to ensure retention and growth for a variety of Personal

Insurance products, plans, and service programs within 4 Metro Denver

offices. Served as the LM contact in responding to Insurance Commissioner

(State of Colorado) inquiries and complaints. This included, but not

limited to, managing all customer concerns - positive and negative - within

the Colorado customer base assuring corporate implementation of first class

customer service in all aspects of our business as well as facilitating a

new and constantly changing work environment. 13 licensed representatives

and 2 sales assistants were under my supervision. Licensed in P&C CO -

Westminster CO

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Sales Representative

5/1999-9/2000

Responsible for sales of P&C and Life products. Advised and counseled

clients; new business prospecting; successful sales of large market

accounts; and, day-to-day customer service for all accounts. Awarded

Lamplighter's Award for very successful Life Sales. Licensed in P&C NH and

VT; licensed Life NH and VT - Brattleboro VT [pic]

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Service Manager

6/1996-5/1999

See above Service Manager description for overview. Managed six

sales/service offices in NH and VT consisting of 20 Service Reps and Sales

Assistants. W. Lebanon NH

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Resident Customer Service Rep

5/1994-5/1996

Managed all insurance business processes in this small office; advised and

counseled clients regarding insurance products; billing, technical issues;

cross selling; and, strong sales support in all aspects of the business.

W. Lebanon NH

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Office Administrative Manager

1/1992-5/1994

Supervised approximately 10 employees while responsible for hiring,

training, implementation of regional and corporate programs - providing all

office support functions to Personal Sales, Business Sales, and Claims.

Burlington VT [pic]

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Senior Service Representative

3/1989-1/1992

See above for job description

Education

University of Phoenix, Arvada, CO

Bachelor of Business Administration - Business Management; graduation

pending

6 classes remaining to complete degree requirements; UOP on line

Vermont Technical College, Randolph, VT

Associates Degree in Applied Science, May 1987

Objective

To obtain a position that will allow me to use my skills in a professional

that allows client/customer care, while adding value and experience to the

success of the business.

Skills

'Get it done' person with strong interpersonal skills illustrated by the

ability to oversee the successful challenge of LM in implementing Tort

Reform in the State of Colorado (assuring the rewrite of 22,000 accounts);

exceptional communication skills in an office environment as well as

special team projects; motivated team player attributes incorporated into a

strong sales and service atmosphere; independent thinker facilitating new

and innovative training programs; excellent leadership capabilities; and,

good common sense. High quality technical background in all personal

insurance products as well as a powerful understanding of support issues

required meeting the needs of any business operation. Proficient in

TAM/Prime

Certifications

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Licensed Insurance Producer in CO: P&C; Life; Accident and Health

Awards

Service Manager of the Year 2001 (SW Region of Liberty Mutual)

Runner Up Service Manager of the Year 2003 (SW Region of Liberty Mutual)

Lamplighter's Award - Rookie Life Sales

Various 'Bravo' Awards/"High Performance Awards" for presentations; special

projects; and, exceeding expectations in all areas of objectives.

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