Customer Service High School

Location:

Posted:

October 28, 2010

Adrian Hernandez

Career Objective: A life-long career that fosters professional team-work which serves our community.

Experience: I have 25 years of combined experience in the workforce. Most of it is in customer service.

Wal-Mart. 199W. 5th St. Douglas, AZ 85607 520-***-**** 4 months 06/10 to 10/10

Temporary assignment. Remodeling store.

Title: Store associate. Responsibilities include:

1. Started as a remodeling agent working on remodeling inside of store. Was promoted to associate.

2. Customer assistance, paint dept. (make paint for customers), zone 5 departments, get product from

backroom to put on floor, work on returns, and, assist other departments in their labors.

Advanced Call Center Technologies, 1701 E. 10th St. Douglas, AZ. 85607 12 months 07/08 to 07/0

Title: Production Supervisor Level II. Responsibilities Include:

Manage reports: AHT, ASA, AHD, PTL, PURPLE REPORT, VARIANCE, TRANSFER, etc

Coach and develop 20 to 150 agents. Hold agents accountable for low performance/attendance/misconduct.

3 Train other supervisors in computer programs and assist them in their reports.

4 Report writing/Provide floor support/Handle sup calls/Stay informed of updates/Deal with irate customers.

Cochise Private Industry Council Inc. 1415 F. Ave. Douglas, AZ. 85607 520-***-**** 18 months 01/07 to 05/08

Title: Health/Nutrition/P. E. Coordinator at CAS Schools . Responsibilities Include:

1. Coordinate and teach good health/nutrition to students from Kinder to Eight grades. Design and teach exercise

techniques according to grade level. Also, design and coordinate the school’s first soccer tournament. I was also a Language

Arts Instructor at the High School -I taught English Composition. I also taught one-on-one for special students.

2. I also assisted with these positions: Registrar’s Aide, Transportation Liaison, and Construction worker.

The Wackenhut Corp. 100 Century Center Ct., Suite 200 San Jose, CA. 95112 408-***-**** 37 months 10/03 to 11/06

Title: Dispatcher. Duties include:

1. Dispatch officers to incidents; notify proper personnel of all incidents; report writing describing

details of incidents; Haz-Mat responsibilities for chemical transportation.

2. Monitor 18 cameras for unusual activities; assist in first responder incidents; assist police and fire departments.

3. Clerical duties include: filing paperwork, put in work orders, using computer programs Windows 2000 professional, Loronix

systems, X-station, Uninet fire system, Lotus 1-2-3, Microsoft Access, Excel, Outlook Express, and PowerPoint.

City of Douglas. 425 10th. St. Douglas, Az. 85607 520-***-**** 8 months 10/02 to 06/03

Title: Police Officer. Duties include: Protection of Life and Property.

1. Enforce criminal laws: respond to calls in a professional timely manner; evaluate and investigate the situation; arrest law breakers,

issue victim rights information, and, protect the innocent; act as mediator.

2. Report writing; detailed description of incident and follow up within a reasonable time.

3. Issue: verbal warnings and/or written traffic citations to offenders; arrest warrants, and court documents.

Education: Southern Arizona Law Enforcement Training Center 2003

San Jose State University 1992

Languages: Fluent in English and Spanish