Traci L. Cool

**** ******** ** *** #***

Orlando, FL 32818

cell: 253-***-**** abihob@r.postjobfree.com

OBJECTIVE: Seeking a full time office position that allows me to contribute my administrative customer

service, coordinating recruiting, supervisory and clerical skills, along with an excellent attitude, and

dedication to my employer.

QUALIFIED BY:

15 years experience in administrative

15 years experience in customer service

9 years in coordinator, recruiting and sales

7 years in dispatching

5 years Office Management

I have finished a program at WWEE (Washington Women’s Employment and Education) class where I

have updated MS Office Suite Excel, Work, Access and PowerPoint

Help creating new information for computer system

Trained conversion employees on making creating new HR, DOT and warehouse files

Trained conversion employees on payroll for drivers, driver helpers and warehouse workers

SUMMARY OF QUALITIES

• Dispatch • Heavy Phones • Typing 52 wpm • Scheduling

• Team Player • Organized • Problem solving • Flexible

• Data Entry • People Oriented • Self motivated • Pride

• MS Office • Energetic • Dependable • Payroll

WORK EXPERIENCE

2/2010 5/2010 Haney Trucking Tacoma, WA

Transportation Manager / C.S /Admin

Dispatching / Customer service

Coordinated by tracked and routed night and weekend drivers throughout WA, OR and CA.

Learned Haney’s new dispatch computer system.

Took and placed orders with other trucking companies to dispatch loads for certain runs.

Order entry and problem solving in a fast paced environment.

5/2003 9/2008 TLC Transportation Leasing Corp. Tacoma, WA

Transportation Manager / Administrative

Managed and dispatched 60+ drivers and 60+ clients for daily assignments.

Maintained accurate placement for all drivers as well as client needs

Made sure dispatching of drivers and clients ran smoothly, created and maintained all client files.

Trained new office employees daily recruiting

Kept high customer service standards

Scheduled, coordinated and attended quarterly safety meetings with Regional Sales/Ops Manager and

recruiter

Gave driver reviews as well as written warnings with terminations

Completed debit/credit memo’s for payroll, data entry, daily problem solving and

7/2002 5/2003 Sleep Country USA. Kent, WA

Human Resource Assistant and Safety Representative

Daily recruiting by interviewing, screening, background checks and set up for pre employment drug test

on up to 10 new employees per week

Assisted with Warehouse Manager in WA, and OR. for daily delivery operation

Maintained weekly advertising for recruiting as well as all orientations

Maintained all driver personnel and payroll files, assisted with driver payroll issues, responsible for

Workers’ Comp claims

Attended quarterly safety meetings with Regional Sales/Ops Manager

Data entry

Daily problem solving

5/1999 7/2002 TLC Transportation Leasing Corp. Tacoma, WA

Transportation Coordinator / C.S / Recruiter

Dispatch drivers

Daily interviewing and recruiting, screening, background checks, set up and send for pre employment

drug tests on new potential drivers

Training new office employees

Placed recruitment ads

Responsible for all payroll and accurate bonus input 110+ employees, provided manual payroll checks,

handled all incoming calls regarding payroll and billing issues

Data entry of applications, provided all orientations as well as employee reviews hiring and terminations

Completing debit/credit memos for payroll, created and maintained all employee and client files

EDUCATION

WA Women’s Employment & Education Tacoma, WA

Certificate

Career preparation and computer course 1/10 2/10

Medford Senior High School Diploma Medford, OR

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