Customer Service High School

Diane Hopmann

**** ****** ****

Lino Lakes, MN **038

Home: 651-***-****

Cell: 612-***-****

************@*****.***

Objective:

I am seeking an opportunity to use my skills and experience in

providing business services in a dynamic team environment.

Qualifications:

Detail-oriented, self-motivated administrator with superior

organizational skills, sound financial and records management skills

and a desire to contribute independently.

. Computer literate; trained in Microsoft Office tools (Word,

Excel)

. Strong oral and written communications

. Over 14 years of Finance experience (Banking, Payroll, Payroll

Taxes, Departmental Accounting)

. High integrity and a demonstrated ability to work with

confidential matters

. Proven adaptability in a changing work environment

Experience:

. SuperValu Inc, Stillwater, MN: Department Specialist (5/2005 -

10/2010)

o SuperValu Retail Gift Certificate / Card Center specialist

o Responsible for order processing, distribution and balancing

of bulk gift certificates and bulk gift card orders for the

Shopper's Food and Pharmacy retail chain. Sales of these

programs exceed 4 Million dollars annually.

. Processing credit card, check, and journal entry

transactions

. Bulk card activations for large volume gift card

programs

. MICR printing of large quantity certificate orders

. Maintain weekly, period end and fiscal year end Excel

spreadsheet reports.

. Maintain card and certificate inventory control

. Balance departmental credit card terminals ( Verifone /

Omni 3750 ) for all Supervalu/Albertsons retailers for

daily transactions.

. Interface with First Data Clearinghouse for credit card

information and verification for fraud assessments.

. Resolve customer and loss prevention issues within

assigned retailers, interfacing frequently with store

managers and bookkeepers.

. Period-end account balancing on all facets; gift card

orders, gift certificate orders, Lawson Cash

Applications for check posting, and inventory control.

o Process on-line internet orders for SuperValu Enterprise and

Albertson's Legacy retail banners (CUB Foods, Shop 'n Save

St. Louis, Bigg's, Hornbacher's, Farm Fresh, Save-a-Lot,

Albertson's, ACME, Shaw's and Jewel-Osco stores) through-out

the contiguous United States.

. Perform fraud screening on incoming orders

. Settle orders and activate gift cards, either by in-

house terminals or through Cartmanager or ValueLink

contracted services.

. Process custom orders requiring personalization and

unique handling.

. 4/2002 To 5/2005 - Move back to Minnesota and home with child

. DynCorp Corporate Payroll, Reston, VA: Payroll Specialist

(9/2001 - 4/2002 )

o Responsible for executing a biweekly payroll, from up-loading

time and labor files into the PeopleSoft payroll system, to

the printing and mailing of checks and direct deposit advices

sent all over the country. This process also includes the

input of maintenance items for the payroll, such as retro

payments, bonus checks, deduction refunds and overrides,

voided and manual checks and all pertinent directives to

produce an accurate and timely payroll.

o Effective communications with site Human Resource personnel

and employees to resolve all payroll issues.

o Assisted with year-end processing and distribution of 23,000

W2 statements.

o Filing of quarterly state unemployment taxes.

. 9/2000 - 9/2001: Move to Virginia / Home with child

. SuperValu Corporate Payroll, Eden Prairie, MN: Payroll Tax

Administrator (1995 - 2000)

o Responsible for timely and accurate payment of state and

local withholding taxes for 80,000 employees wherever

SuperValu has a presence.

o Filing of quarterly state unemployment taxes and work site

forms.

o Reconciliation of year-end tax payments with W-2 forms

o Confidential filing and distribution of all payroll reports

to all SuperValu divisions

o Management of SuperValu payroll record retention / archiving

o Distribution of credit union payments

. 1990 - 1995: Maternity / Home with child

. Lee Data Corporation, Eden Prairie, MN: Payroll Administrator /

Supervisor (1984 - 1990)

o Supervised 2-person staff to administer a manufacturing

payroll system with hourly cost-accounting (time cards) for

500 exempt and non-exempt employees

o Prepared and filed all tax reports

o Maintained confidential communications with executives and

employees

o Developed and implemented microfilm-based record retention

system

o Promoted to Supervisor based on contribution and capabilities

. Southwest Fidelity State Bank, Edina, MN: Teller; Customer Service

Representative (1976 - 1984)

o Opened and closed commercial and personal customer accounts

o Assisted customers with account issues

o Cross-sold bank products and services

o Administered safe deposit box operations

Education:

. Hoover High School, Des Moines, Iowa - High School Diploma

. Iowa State University, Ames, Iowa - 2 1/2 years

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