Manager Customer Service

Richard Spires

**** *** ****** ***** *: 850-***-**** / M: 850-***-****

Tallahassee, FL 32312 *.******@*******.***

Professional Summary

A results-oriented, Lean Sigma Black Belt professional with diverse

experience in Continuous Improvement Management, Manufacturing Engineering

and Operations Management. Extensive experience in developing and

implementing lean manufacturing strategies to improve process flow and

improve safety, quality cost and delivery. Hands on troubleshooter with a

strong understanding of mechanical and electrical processing equipment. A

proven change agent recognized for planning and facilitating kaizen events,

kaizen event follow-up and sustainment, training and employee development

and lean promotion and communication. Areas of expertise are:

Kaizen Events Process Improvements Team Building

Six Sigma Project Management Problem Solving

VSM SMED Standard Work

5S 7 Wastes JIT

Professional Experience

Elbit Systems of America, Tallahassee, FL 2004 - Present

Kaizen Promotion Office Manager (2008 - Present)

Reporting to the VP of Operations, responsible for implementing and

managing continuous improvement program and tracking overall savings.

. Oversaw and led all aspects of lean sigma development infrastructure

including project selection, tracking and reporting, communications,

training, resources, etc.

. Created and implemented the use of progress charts and metric boards

to measure safety, quality, cost and delivery performance throughout

shop floor.

. Trained, coached and managed lean champions and trained approximately

120 shop floor personnel on Lean Principles, 5S and 7 Wastes.

. Certified Kaizen Breakthrough Instructor who successfully planned and

facilitated numerous Lean Sigma Kaizen events (DMAIC) that led to

significant program savings and quality improvements; Reduced kitting

time by 34%, reduced unscheduled maintenance by 50%, reduced travel

distance by 78%.

. Designed and maintained an in house electronic Kwick Kaizen (Just Do

It) program for recognizing continuous improvement efforts by

individuals who implemented process improvement ideas.

. Implemented 5S program and held 12 5S focus events on shop floor which

resulted in cost avoidance of approx. $50K.

Manufacturing Engineer (2004 -2008)

. Created and maintained standard work instructions and process routes

for 8 different high power amplifiers products from SMT process thru

sub assemblies and top level chassis assemblies.

. Updated instructions and processes for legacy products to reduce

variability during build processes and increase quality yields to over

97%.

. Worked closely with engineering on DFMA requirements for prototypes

that resulted in higher 1st pass yields and low customer return rate

on multiple amplifier programs.

. Worked with SME teams to analyze and determine on root cause analysis

of failures to answer CAR's and SCAR's.

. Helped establish New Product Introduction (NPI) line for improved

focus on product transition from engineering to production.

. Initiated changes in design standards from engineering team to shorten

process development time and improve quality and manufacturability.

. Created tooling and fixtures to reduce variability during assembly

process.

. Measured and monitored cycle times and HPU's of products and worked

with operations managers on process improvements and reductions.

. Developed and implemented ways to improve product design and

manufacturing processes by using Poke yoke, Lean Manufacturing, 5S,

Six Sigma and TPS principles

Richard Spires

Page 2 H: 850-***-**** / M: 850-***-****

Radiowaves, Inc., Billerica MA 1994 -2004

Radio Waves offers a diverse range of reliable and innovative microwave

antennas.

Operations Manager (2001 -2004)

. Responsible for all daily operations in the Broadcast division by

identifying and resolving customer needs and managing product

throughout its lifecycle.

. Achieved company goals and surpassed production expectations while

maintaining quality, safety, and customer service integrity.

. Collaborated with sales, engineering, purchasing and testing

departments to bring in new business and initiate new product design

and development.

. Developed and maintain strong working relationships with customers and

resolve all customer issues.

. Analyzed cost planning and work with purchasing to ensure cost

containment.

. Hired, motivated and retained quality personnel by creating a positive

work environment, resulting in increased employee retention and

excellent customer satisfaction.

. Implemented weekly scheduling and forecasting on all broadcast antenna

orders.

Production Control Manager (1997 - 2001)

. Coordinated the manufacturing operations of six unique antenna product

lines ranging from high cost, low volume to low cost, high volume with

same day deliveries.

. Maintained production schedule requirements, operator efficiency,

material planning and

overall quality.

. Set up min/max system on certain product lines for same day shipments.

Monitor manufacturing costs for continuous product improvements.

. Worked closely with engineering on new product design and development.

(NPI)

. Resolved customer installation and troubleshooting problems and assign

QAR and RMA numbers when needed.

. Developed manufacturing and inspection procedures to reflect current

processes and meet ISO

9001 requirements.

Education / Certifications

B.S. Business Management, Southern New Hampshire University, Nashua, NH

Associates Degree, Telecommunications, New Hampshire Technical College,

Nashua, NH

Certifications:

Lean Six Sigma Black Belt, Villanova University

Microsoft A+ certified

IPC 610 class 3 certified

Shop Floor Kaizen Breakthrough Instructor Training, TBM Consulting

Technical Skills

AutoCad MS Visio MS Project PageMaker

Oracle MS Excel MS Outlook Quark Express

MS Word MS PowerPoint SigmaXL

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