Customer Service Manager

CRYSTAL M. ODEH

**** ******** *****, **********, ** 35810, 205-***-****,

******@*****.***

PROFESSIONAL QUALIFICATIONS

Successful leader and team player with a stellar track record of high

performance in sales productivity, customer relations management, and

product presentation. Focused and able to prioritize and complete multiple

tasks and follow through to achieve project goals. A clear and logical

communicator, with the ability to maintain and cultivate positive

relationships with clients and colleagues. Creative and flexible; able to

adapt to changing priorities and maintain a positive attitude and strong

work ethic. Energetic, dedicated and self-motivated; provide thorough and

skillful support.

PROFESSIONAL EXPERIENCE

Turner Universal ( LyonsHR Staffing,Huntsville, Al)

June. 2010- Sept. 2010

Receptionist

Greeting visitors, mail sorting, contract submittal, answer multiple

phone lines

. Assisted Contract Administrators with preparing and submitting contract

modifications

. Maintains a variety of related administrative and suspense files.

. Ensures that all documentation is included and prepares contract package

for central filing.

. Receives changes or modifications to contracts after they have been

executed and prepares cover letters and makes distribution

. Assists with internal/external audits in accordance with agreed audit

schedule on behalf of the business units and assist in supporting

appropriate approach and preparing documents to facilitate process.

. Assisted with government contract requirements, such as CPSR and contract

closeouts

. Experience working with Federal Acquisition Regulations (FAR) and all

Agency Supplements.

M&D Mechancial Contractors (LyonsHR Staffing, Huntsville,Al)

Dec.2009- May 2010

Front Office Asst. Manager

. Submit billing and payroll for small contractor jobs for Huntsville

Hospital.

. Prepare transmittals for multiple jobs for payment

. Order supplies and inventory for contract job at Huntsville Hospital.

. Assisted in developing contract provisions and administering contract

proposals and invoices

. Created and maintained databases and performed data entry of large

datasets

. Submit proposals and billing to senior project management officers to

assure assignments were completed in a timely manner

. Maintained high ethical standards compliant with applicable state/federal

laws, statutes and regulations as well as internal policies and

directives

. Maintained accurate and up-to-date documentation for all active and

inactive contracts

. Assembles the contract in final form and forwards to the contractor for

signature.

. Prepares certified true copies and conformed copies of the contract,

ensures that proper signature is on the contract

Comcast Cable( Huntsville, Al)

Jan.2009-Nov. 2009

Customer Account Executive(Billing)

. Assisting customer with payment for cable, internet, phone services.

. Answer inbound calls, concerning cable, internet, phones services.

. Ensure the accuracy of the customer information and services.

. Schedule maintence and tech calls

. To up sales present customer; as well as, future Comcast customers

. Meet and prepare end of the month quotas and reports.

. Secure financial and private customer accounts, in a coutesy and

professinal manner.

.

Wells Fargo National Bank (Wachovia), Huntsville, AL Feb.2008-

Dec.2008

Teller

. Provided professional customer service to banking clients to maximize

company growth

. Educated customers about services and promotions via cross selling of

banking products

. Verified and balanced assigned daily cash drawer

. Received and processed multiple financial transactions simultaneously

. Analyzed and solved customer service related issues

. Received and processed teller transactions in an accurate and efficient

manner

. Balanced accounts receivable and accounts payable reports

. Ensured compliance with all relevant company guidelines and federal/state

banking statutes

Holiday Inn Hotel( Decatur, Al) Mar. 2007-

Feb.2008

Administrative Assistant

. Maintained inventory of office supplies and prepared monthly financial

reports

. Communicated customer requests to managers and escalated requests of high

priority

. Scheduled and directed meetings utilizing Microsoft Outlook

. Coordinated travel arrangements for senior level management personnel

. Assisted in management of company budget and expenditures

. Developed and maintained company databases and performed data entry

. Managing multiple calendar

. Responsibilities include briefing/documentation prep

. Reserve and book rooms and make reservations.

. Prepare weekly GSS reports for the General Manager and Sales Dept.

. Create monthly newsletter for hotel guest and Inn Club.

Huntsville Marriott Hotel(Huntsville, Al) Feb.2005-Mar.2007

Front Desk Supervisor

. Prepare pre-reservation for incoming guests and pre-blocking.

. Trained new employees as well as assisted with the allocation and

coordination of company workflow

. Assisting guests with checking in/out of the hotel.

. Provided professional customer service to banking clients to maximize

company growth

. Analyzed and solved customer service related issues

. Preparing daily and weekly GSS reports for front desk employees

. Delivering excellent customer service and treating every guest to the

Marriott's standards.

EDUCATION

Alabama A&M University, Normal, Al 06/02-05/11

Bachelor of Science, Marketing

CURRENT AFFILIATIONS

Delta Sigma Theta, Inc

Phi Beta Lambda Business Fraternity, Inc.

REFERENCES

Twanna Williamson

Wachovia Bank

Branch Manager

Phone Number: 256-***-****

Email Address: ******.**********@************.***

Reference Type: Professional

Ana Santos

LyonsHR

HR Specialist

Phone Number:256-***-****

Email Number: ***.******@*******.***

Reference Type: Professional

Aliah Minor

BAE Systems

Subcontractor

Phone Number: 334-***-****

Email Address: *****.*****@*****.***

Reference Type: Personal

Contact this candidate