Customer Service Sales
Resume:
Maureen Conner
PO Box ***
Creamery, PA 19430
Summary
I am detail oriented with the ability to multi-task. I possess strong
organizational and analytical skills. I am a quick learner, an excellent
problem solver, and possess a strong work ethic. My experience to date
includes customer service, accounting and auditing procedures for a
financial institution, general office procedures and the use of business
systems in retail sales and a long term care pharmacy. I am currently
pursuing a Liberal Arts degree online at Montgomery County Community
College which will be completed in December 2010.
Work Experience
Iron Mountain Records Management- Royersford, PA June
2010- Present
Customer Service Associate I
. Respond to customer inquiries via fax, phone or email
. Maintain daily progress tracker
. Completed structured on the job training
PNC Global Investment Servicing- Valley Forge, PA
January 2005-May 2010
Control Accounting Unit Manager
. Supervise two employees and verify daily work for funds with multi-
billion dollars in assets
. Prepare, review and verify accuracy of monthly and yearly audits
. Coordinate with client and custodial bank to resolve any auditing
discrepancies
. Report final audit figures to outside agency when requested on a
yearly basis for a variety of funds
. Research and respond to any interdepartmental inquiries
. Reorganize procedures to increase efficiency
. Perform system testing as needed
Senior Control Accounting Specialist
. Observance and execution of departmental controls to guarantee the
reliability of processing
. Identify, investigate and resolve discrepancies between PNC accounting
records and clients
. Prepare and maintain reports reflecting daily and monthly share and
dollar balances for a particular group of accounts
. Perform daily reconciliation of account activity
Ambler Care Pharmacy- Blue Bell, PA
August 2002- December 2004
Pharmacy Technician
. Filled patient medications on a weekly or monthly basis, as well as
refills and medication changes
. Replenished and processed inventory through a web service
. Recorded refill requests over the phone
. Acted as liaison between the pharmacy and specific customers resolving
negative issues regarding medications or delivery
. Performed general office duties including data entry
BJ's Wholesale Club- Plymouth Meeting, PA
April 2001-August 2002
Cash Office Assistant
. Entered store sales information into company database including
researching any discrepancies
. Prepared bank deposits of cash received
. Prepared and maintained daily, weekly and monthly sales and employee
performance reports
. Assisted in all areas of store operations as needed
Family Toy- East Norriton, PA
March 1996- April 2001
Customer Service Coordinator
Education
. Montgomery County Community College Blue Bell, PA
o Currently Attending- Completed 45 Credits
. Drexel University Philadelphia, PA
o Completed 53 Credits
Personal Computer Proficiencies
Ms Office Quicken Lotus Notes Function key
database system Adobe
Impress Imaging Recon Plus Ace Plus Oracle Outlook
Express
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