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Manager Customer Service

Location:
Elkhart, IN, 46514
Posted:
October 28, 2010

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Resume:

RONALD C. ZIEMMER

***** ********* *****

Elkhart, Indiana 46514

574-***-**** - 574-***-**** (cell)

abihjc@r.postjobfree.com

SUMMARY

Manufacturing management professional with operations expertise and

commitment to quality, Skilled at developing and implementing strategies,

programs, and policies to create positive return on investments and

exceeding internal and external customer expectations.

Proven track record in industrial/manufacturing engineering, quality

assurance, operations and facilities, P&L responsibility. Successful team

leader through mentoring, facilitating and interpersonal skills.

PROFESSIONAL EXPERIENCE

Local Volunteering and Part Time US Census Enumerator

2009-Present

During economic downturn worked with local agencies to assist others as

well as remaining personally focused.

Master Metal Engineering, South Bend IN

2006 - 2009

OEM supplier of precision machined parts for the medical and consumer

product industry.

Production Manager

. Responsible for all CNC machine tools including; Mills, Lathes, Swiss,

EDM, Gear Hopping, Shaping, Centerless, OD Grinding, Honing, Deburring.

Maintenance and Programming.

. Implemented PM program for all equipment. Improved Uptime, Reduced

maintenance and repair cost and increased product flow and delivery

performance.

. Reduced manufacturing variance through improved labor efficiency -

$10,000/month

. On time Delivery/Quality Acceptance improved and maintained at 98%+

Quest Technologies, Elkhart IN/Fabex Brake Products, West Bend WI

2002 -- 2006

OEM supplier for metal stampings and axle brakes; brake assemblies

General Manager

. Assumed total responsibility for all facets of the business; P&L,

Customer Service, Quality, Engineering and Delivery.

. Achieved efficiencies including

o On-time delivery from 50% to 95%;

o Improved gross margins & reduced manufacturing costs by 30% -

$275,000/year. Through continuous improvement and lean

manufacturing

. Doubled production and sales by acquiring new product lines and customer

products.

. Successfully relocated business from West Bend to Elkhart in 2.5 months

without interruption in production or service.

Vilter Manufacturing Corporation, Cudahy WI 1991 --

2002

Industrial refrigeration equipment manufacturer heavy metal fabricating,

welding, machining, assembly.

Manufacturing Manager, 1997 - 2002

. Assumed total P&L responsibility for direct and indirect manufacturing

operations.

. Developed programs and strategies that

o Improved on-time delivery from over 50%.; Improving new order

acceptance and delivery.

o Reduced cost by 20%; $250,000/year. Direct and Indirect Labor.

o Improved quality and cost of quality by 35%; reduced

scrap/rework cost and improved gross margins.

o Implemented Kanban/pull system of raw materials and purchased

parts.

o Reduced Workman's Compensation Mod rate from 1.8 to .72 via

safety program.

. Implemented lean strategy resulting in 30% savings in shop floor square

footage $200,000/year revenue gain, inventory accuracy and implemented

cycle counting.

Director, Special Projects, 1994 - 1997

. Developed "Factory of the Future" program for $15m corporate relocation

project.

. Performed due diligence on site selection and environmental phases 1,2,3,

negotiated building purchase, developed construction budget, oversaw

construction process, and selected and purchased capital equipment.

Manager, Manufacturing Engineering, 1991 - 1994

. Managed industrial and manufacturing engineering department providing

internal customer services for methods, routings, cost standards, tooling

and fixture design, CNC machine programs, plant layouts, process

development and documentation, inspection plans, capital equipment

budgets, expenditures and justifications.

. Developed Gainsharing Bonus Plan improving productivity by 15%.

. Developed union contract negotiation strategies for occupation groups,

reducing 109 job descriptions to 21. Developed Cellular Manufacturing

program.

. Key member of Corporate Strategic planning team developing five-year plan

and mission statement.

. Improved weld procedures and prepared plant for ASME "U", "UM", and "R"

stamp audits.

Johnson Controls Incorporated (Battery Group), Milwaukee, WI

1987 - 1991

Fortune 25 Tier 1 automotive supplier.

Manufacturing Manager - Varta Transition Team

. Successfully merged seven Canadian facilities into one with no downtime.

. Developed capital equipment programs and purchases and negotiated

necessary work rule concessions with CAW allowing operations

consolidation to generate productivity and work in process and material

cost reductions.

. Implemented corporate Quality System resulting in supplier awards from

BMW, VW, and Mercedes Benz.

. Phased-out closed facilities, transferred and sold assets, conducted

environmental clean-up, and placed surplus manufacturing property on

market.

. Doubled capacity in 15 months during interim Plant Manager assignment.

Senior Industrial Engineer, 1987 - 1989

OTHER: Held various positions in Industrial/Manufacturing Engineering with

others Prior 1987

EDUCATION

Cleveland State University, Cleveland, Ohio

College of Business, Industrial Management Major - Three years

PROFESSIONAL DEVELOPMENT

Lean Manufacturing - 5S - Process Mapping - Kanban - Kaizan

HOSHIN (Japanese planning/brainstorming) - Six Sigma - Toyota Production

System

Cost of Quality (Deming) - Dale Carnegie Program

MILITARY SERVICE

US Army, Veteran, Honorably Discharged



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