Customer Service Real Estate

MATTHEW R. WALKER *** HELM, CLOVIS, CA *****

EMAIL abihiv@r.postjobfree.com PHONE 559-***-****

SUMMARY

I am a creative problem solver adept at being able to identify and

understand client needs by asking good questions and gaining the trust of

my clients. My sales style is consultative with a strong preference

towards relationship building. I place a high value on teamwork, and have a

strong track record of partnering with inter-department associates to cross-

sell clients into full business relationships. I work effectively in

autonomous or team environments. My interpersonal skills mesh well with a

broad spectrum of people, educated as well as not so educated. Integrity

in my dealings with people is essential in how I chose to deal with

clients. I am effective at providing astute and comprehensive financial

guidance to maximize a client's ability to obtain real estate acquisitions.

PROFESSIONAL EXPERIENCE

CLOVIS UNIFIED SCHOOL DISTRICT

CLOVIS, CALIFORNIA

Substitute Teacher and Tennis Coach

12/2009-Present

Provide reliable and consistent classroom instruction and leadership as a

substitute teacher rotating through high schools, middle schools and grade

schools as needs exist throughout the District. Instruct Clovis Unified

school youth on the basics of tennis in their after school tennis program.

PLATINUM HOME MORTGAGE

FRESNO, CALIFORNIA

Home Mortgage Consultant

09/2008-08/2010

Responsible for soliciting residential mortgages from various sources

including realtors, builders, financial professionals, past customers and

other nontraditional sources to secure loans for borrowers.

WELLS FARGO BANK

FRESNO, CALIFORNIA

Home Mortgage Consultant

02/2008-08/2008

Responsible for soliciting residential mortgages from various sources

including realtors, builders, financial professionals, past customers and

other nontraditional sources; producing high quality loans which met WFHM

guidelines while providing excellent customer service.

> Developed pre-approved pipeline of over $4 million in loan commitments

> Performed as a lender for Wells Fargo REO (Real Estate Owned) loans

> Established full responsibility for setting and maintaining consistent

service levels and commitments.

> Demonstrated effective flexibility while dealing with current historic

slow down in residential real estate sales and refinances.

> Partnered with local branch personal bankers to provide real estate

lending expertise and cross-sell so as to retain full customer

relationships.

WASHINGTON MUTUAL

FRESNO, CALIFORNIA

Retail Residential Loan Consultant

11/2004-12/2007

Originated quality residential mortgage loans which corresponded to current

program and product parameters. Developed consistent production of leads

from assigned financial centers, as well as, participated in various

business development activities by contacting potential or existing

customers to develop new business or retain existing business.

> Developed strong partnership with assigned retail bank stores, and in

particular store managers.

> Actively cross-sold and provided referrals to other areas of the

retail bank.

> Demonstrated strong customer service skills with effective ability to

identify problem issues, negotiate and resolve problems.

> Collected and analyzed financial information so as to best determine

which products and services would best meet the customer's needs.

> Maintained consistent communication flows with all appropriate inter-

company departments so as to sustain a collaborative sales

environment.

> Averaged over $1 million + per month of closed business during full

tenure at Washington Mutual.

COMMUNITY INVOLVEMENT

CLOVIS CHAMBER OF COMMERCE

Leadership Clovis Team

01/2006-present

Leadership Clovis is a two-year program that trains people for active

leadership roles in the community. I was selected to participate in the

leadership curriculum designed and taught by various Chamber members made

up of professional executive trainers, executive officers, religious and

organizational leaders active and retired. The program emphasizes

teaching leadership skills based on morals and ethics while providing a

forum for graduates to continue active service in the community.

OTHER WORK EXPERIENCE

While attending college worked at various retail sales and service

positions. Plus taught and coached boys and girls tennis at a local high

school as the Junior Varsity Head Coach; while also performing as

Director of Summer Tennis Operations. Additional instructional work

included group and private tennis lessons at a local Golf/Tennis Country

Club.

EDUCATION

CALIFORNIA STATE UNIVERSITY FRESNO

FRESNO, CALIFORNIA

2004

Bachelor of Science Degree in Psychology

.

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