Sales Representative Customer Service
Resume:
Shahida Veronica Hanson
Moreno Valley, CA 92555
abihi1@r.postjobfree.com
DeVry University
Pomona, CA
Bachelor of Science: Technical Management
Specialty of: Health Services Management
Expected Graduation Date: October 23, 2011
Associate of Science: Registered Health Information Technology
Accreditation CAHIIM associated with AHIMA
Relevant Course Work:
. Medical Terminology
. International Classification of Disease 9-CM (advanced)
. Current Procedural Terminology
. Health Information Systems
. Desktop database software
. Medical Insurance and Reimbursement
. Computer Applications in Health Information Technology
. Legal Aspects of Health Care
. Communications (Interpersonal)
. Ethics (general)
. Quality Assurance/Healthcare
. Health record applications
. Supervision and Management for the RHIT
. Pharmacology
. Anatomy and Physiology
Qualification Summary
. Exceptional interpersonal communication skills, both written and
verbal
. Strong ability to multi-task in a fast paced environment
. Motivated towards achieving set goals and deadlines in a timely manner
. Professional and energetic work attitude
. Eligible for RHIT certification
. Advanced knowledge of ICD-9 and CPT coding
. Knowledge of licensing, reimbursement, and accreditation standards
. Typing speed of 45 wpm
. Excellent work ethic and team skills
. Knowledge of Microsoft Word, PowerPoint, Excel, Access
. 3M Encoder
. Well organized and detailed
. Clean background clearance and Health/TB clearance
Work Experience
Pomona Valley Community Hospital, Internship, Pomona, CA
San Antonio Community Hospital, Internship, Upland, CA
Intern
September 2010-Present
. Effectively apply laws, regulations and ethical principles to the
release of information.
. Accurately input and retrieve data and information, using an
electronic health record system or record storage technology.
. Apply knowledge of health record content to effectively perform
quantitative and qualitative data analysis
. Effectively use master population and other types of indexes.
. Accurately abstract health data, and enter into a registry.
. Effectively use knowledge of accreditation or licensing standards to
determine compliance in a given situation.
. Use database tools to effectively manage health data and information.
. Demonstrate accurate coding skill, ability to use coding software.
. Demonstrate effective support of a billing/reimbursement process.
. Apply knowledge of quality assessment to perform QA/CQI activities.
. Demonstrate skill in organizing and supporting meetings.
. Demonstrate skill in using applications software to accomplish
specific tasks
. Communicate effectively orally and in writing.
. Work effectively in a team environment.
HIM Department Sections Covered:
. Coding ( Inpatient and Outpatient)
. Chart Prepping, Scanning, and Quality Control
. Birth Clerk
. Transcription
. File Clerk (terminal, straight numeric, alpha-numeric)
. Release of Information/ROI
Kaplan Educator K-12; Kaplan Learning Services, Riverside, CA
October 2008-Present
. Managed 100 students throughout the program; classroom coverage of K-
12 curriculum including Algebra I, II, Trigonometry, Pre-Calculus,
English classes, and courses for California High School Exit Exam;
assumed all responsibilities of a regular classroom teacher, including
professional development communication with staff meetings and
assessment of students.
. Collaborated with cooperating administration and coordinators to
design curriculum and lesson plans; performed basic administrative
duties such as electronically and manually recording attendance,
organizing student portfolios, provide individual assistance to
students as needed.
. Design and deliver series of classes for local businesses and
associations, providing ergonomic counseling-researched, analyzed, and
held meetings to help student's proficiency in Algebra I, II and
English.
. Surveyed students of where their challenging points were in the
subject they found most challenged with to better assist them in the
educational goals.
. Incorporated constructivism philosophy of teaching into the classroom
by implementing various student-centered methodologies; significantly
enhanced the class environment by acting as a facilitator to promote
student leadership in initiation, and creating positive learning
opportunities.
. Establish and maintain positive relationships with students and
colleagues, fostering an environment of open communication and
support.
Achievements:
. 85% students were able to move on to the next grade level after
training
. 6 out of 8 seniors have been able to graduate
. 65% of the elementary students were able to excel to the next grade
level
Barista; Uncommon Coffee Grounds, Sun City, CA
August 2007-September 2008
. Served customers in a timely fashion
. Handled cash transactions, maintaining accuracy in transactions
. Provided excellent customer service
. Preserved cleanliness of store
Achievements:
. Public Health Department graded Uncommon Coffee Grounds an A grade
based off of shift cleanliness
. Produced 20% increase in up-selling products
. Produced higher rate of customers from marketing and advertisement
Car Sales Representative; Quality Toyota, Corona, CA
June 2004-August 2004
Car Sales Representative; Moreno Valley Auto Mall-Hyundai; Moreno Valley,
CA
August 2004- October 2004
. Arrange test-drives.
. Negotiate the sale price of vehicles, including any 'trade-in' price
for customers' old cars.
. Work out finance arrangements, which may include cash payments or a
car loan.
. Highlight additional products to customers, such as accessories or
after-sales service.
. Complete associated paperwork and pre-delivery inspections.
. Discuss customers' needs and advise them on the most suitable vehicle.
. Update stock lists, placing orders for new cars
[pic]
After School Day Care Aide- Moreno Valley Christian Fellowship; Moreno
Valley, CA
June 2003- June 2004
. Develops tutoring plans for a caseload of 10-20 students
. Works one-on-one and with small groups of grades K through 5th grade
. Prepares needed materials for daily activities
. Leads games, projects, and recreational activities
. Assists with preparation of daily snack and necessary cleanup
. Conducts on-going assessments of student progress
. Ensures student safety
. Helps students with homework
Affiliations
Member of AHIMA and CAHIIM
Contact this candidate