Customer Service Manager

Janet Lundy Massey

*** *. **** **.

Forsyth, GA *1029

Home: 478-***-****

*****.********@*****.***

Qualifications:

** ***** ** ************** ****** experience, strong verbal and written communication skills, Microsoft,

Quickbooks, ACT database, office management experience, accounting experience including payroll

director, Accounts Payable, Accounts Receivable, Collections, Invoicing, Customer Service and Inside

Sales, paralegal experience, company presentations, hiring and training of office staff

Previous success: As office manager: collection of over $7 million in revenues in 2007

Education:

Georgia State University, 3.2 GPA, BA in English Literature, 1990

Full Athletic Scholarship in Women’s Basketball 1986-1990

Lettered all 4 years, Academic All-Conference, Captain Senior Year of Team

Epps Spirit Award, Leadership Conclave Member

President of Alpha Omicron Pi Sorority 1989-1990

Student Representative on the Georgia State Finance Committee

Employment:

2009-Present

Butts County Schools, 181 N. Mulberry St., Jackson, GA 30233

Substitute Teacher

2004-2008

Phillips Electrical Technologies, 5255 Brook Hollow Pkwy., Norcross, GA 30071

Office Manager

Duties included: Executive Assistant to CFO, Payroll Director, Accounts Payable, Accounts Receivable,

Bank Depositing, Collections, Invoicing, material entry and coding, customer relations and inside sales,

ordered all office supplies, uniforms and safety gear, provided administrative support to CFO, responsible

for obtaining all purchase orders from customers, and hiring and training of office staff.

2001-2004

Tatum CFO Partners, 4501 Circle 75 Pkwy, Suite A-1164, Atlanta, GA 30339

Market Support Representative

Duties Included: Provided marketing support for the Houston, Austin and San Antonio markets, worked

with two Area CFO Managing Partners, partner orientation and training, drafting and ordering marketing

materials, press releases to media lists, partner announcements to client database, updating client database

and reporting of area budget, and scheduling events on firm calendar for Area Managing Partners.

1999-2001

Self-Employed Day Care Provider, 1735 Waters Ferry Dr., Lawrenceville, GA 30043

1995-1999

Gary Martin Hays & Associates, P.O. Box 956669, Duluth, GA 30095

Paralegal & Litigation Paralegal

Duties Included: Personal injury paralegal to Senior Partner, Gary Hays, management of 200 cases,

scheduled client appointments and depositions, client meetings, wrote legal briefs, prepared discovery and

assisted attorney with negotiations, and worked with partners as Litigation paralegal filing law suits.

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