Customer Service Administrative Assistant

Objective

Journalism, communication, marketing, or public relations position that

allows for professional and personal growth within an established

organization that is seeking a candidate with customer service, public

relations, communication, and business management skills acquired by

course studies and years of experience.

Profile

Bright, motivated, and personable business professional with one college

degree in business and one in communication and a professional record in

administrative and clerical positions. Talent for quickly mastering

technology - expert in using Microsoft Office Suite. Diplomatic and

tactful with professionals and non-professionals at all levels.

Accustomed to handling sensitive, confidential records. Demonstrated

history of producing accurate, timely documents to specification for

project managers and executive officers.

Flexible and versatile - able to maintain a sense of humor under

pressure. Poised and competent with demonstrated ability to easily

transcend cultural differences. Thrive in deadline-driven,

collaborative, and high stress environments. Excellent team-building

skills demonstrated through college coursework.

Skills Summary

Leadership Skills Computer Savvy Filing

Data-Entry Customer Service Typing 60 WPM

Written Correspondence Scheduling Front-Office Operations

General Office Skills Positive Attitude Professionalism

Professional Experience

Communication: TECHNOLOGY

o Master complex public safety systems including NCIC.

o Answer emergency service and public information calls.

o Direct emergency personnel to the scene of emergency situations.

o Maintain a professional relationship with public safety personnel.

o Learn complex coding system for police, fire, and EMS.

o Rapidly learn and master various computer programs.

Customer Service/Marketing/Problem Solving

o Implement and oversee employee incentive program.

o Establish professional relationship with customers to encourage

customer loyalty.

o Oversee front-office operations and provide impeccable customer

service.

o Implement service programs that reduce paperwork.

o Collect past due payments from customers, offering various payment

options.

DETAIL MASTERY & Organization

o Maintain a complex filing system.

o Implement a digital filing system to reduce search time.

o Preparing and reviewing the accuracy of documents in a timely manner.

o Typing and entering data accurately and efficiently.

Employment History

GREGORY ELECTRIC COMPANY, INC. - Columbia, SC

Team Clerk, September 2007 to August 2008

PALMETTO SCALE SERVICES, INC. - West Columbia, SC

Administrative Assistant and Customer Service, October 2006 to September

2007

SONIC DRIVE-IN - Lexington, SC

Customer Service Associate, February 2005 to October 2006

LEXINGTON COUNTY 911 COMMUNICATIONS - Lexington, SC

Telecommunicator, November 2000 to February 2001

Education

University of Phoenix - Phoenix, AZ (Online)

Bachelor's Degree in Communication, 2010 GPA: 3.0/4.0

Western international university - Phoenix, AZ (Online)

Associate's Degree in Business Administration, 2007 GPA: 3.9/4.0

References

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Available upon request.

Contact this candidate