Urvashi D. Taylor

**** ******** ****** ***. *

Saint Louis, Missouri 63118-4114

Phone: 314-***-****

Email: abihg4@r.postjobfree.com

EDUCATION

Missouri College

Business/ Human Resource Management

May, 2009 – October 2010

Saint Louis, Missouri-Associates of Science

University City High School

General education

August 1990-June 1994

Saint Louis, Missouri-Diploma

WORK EXPERIENCE

Sales Associate

September, 2009 - current

Macy’s department store

Saint Louis, Missouri

Maintain solid product knowledge and all other aspects of customer service, awareness of all promotions and advertisements, assist in

merchandising, display maintenance, and aid customers in locating merchandise. Communicate customer requests to management, assist

in completing price changes within the department, year-end inventory and ringing up sales at registers.

Customer Service Representative

November, 2005 – November, 2006

Sitel Corporation

Omaha, Nebraska

Answered phones to respond to general customer inquiries, invoice questions, and customer complaints, provided customer with product

and service information, Identified, researched, and resolved customer issues using the computer system, up sold products and services,

and transferred customer calls to appropriate staff.

Telephone Sales Representative

September, 2003 – March, 2005

ORC Protel Incorporated

Saint Louis, Missouri

Performed as a member of a telephone sales team making outbound sales calls to potential customers for a variety of nationally known

clients, performed repetitive tasks from a cubicle workstation, basic computer operations.

Team Associate

November, 2001 – June, 2002

McDonald’s restaurant

Saint Louis, Missouri

Selected requested food items from serving area and assembled items on serving tray or in takeout bag, notified kitchen personnel of

special orders, served cold drinks, using drink-dispensing machine, or frozen milk drinks and received payment using a POS machine.

Sales Associate

November, 2000 – May, 2001

American Carnival Mart

Saint Louis, Missouri

Ensured each customer received outstanding service which included greeting every customer, maintaining solid product knowledge,

stocking shelves and setting display for specific occasions.

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