Customer Service Administrative Assistant
Resume:
Jennifer Yeager (Wilbanks)
Brookhaven MS 39601
******************@*****.***
SKILLS: Extensive collections and customer service experience,
Administrative assistant experience, Type 65 wpm, 10-key by touch,
Microsoft applications, ability to multi-task and work w/ little or no
supervision, exceptional problem-solver
Strong communication skills, customer-oriented, attention to detail,
work well in fast-paced environment
EXPERIENCE
7/2003 to 4/2010 Collections Specialist/Customer Service/
Escalation Rep/
Ford Motor Credit -
Franklin, TN
Work in a call center
making inbound and outbound calls through a dialer system to customers with
current and delinquent accounts, use proven collection techniques and some
of my own to bring accounts current, use excellent customer service skills
to assist customers with remedies and retain customer base, handled
escalated calls transferred from other representatives
2/2003 to 7/2003 Customer Service/Collections/Accounts
Receivable
Wireless Plus - Madison, TN
Make outbound calls to
commercial accounts to collect on delinquent accounts, post payments in
computer, assist walk-in customers with sale of wireless products, balance
cash drawer, answer phone
8/2000 to 12/2002 Lead Agent/Customer Service Agent
TWA/Chautauqua Airlines -
Jackson, MS
Worked at the ticket
counter checking in passengers and baggage, airline ticket sales and
making changes, making reservations, worked at the gate area boarding and
de-boarding passengers, closing out flights and processing closing
paperwork, as Lead Agent I supervised other agents, assisted with
scheduling, handled escalated customer issues
5/1992 to 12/1997 Assistant Service Manager/Service
Coordinator
Venture Technologies -
Jackson, MS
Started as Service
Coordinator taking incoming calls for hardware and software service
requests, entered service orders into the computer, assisted walk-in
customers with checking machines in & out, administrative assistant to the
service manager, was promoted to Assistant Service Manager where I
dispatched service technicians to customer locations, scheduled
installations for new equipment purchases, handled escalated customer
issues
EDUCATION
Dale Carnegie Leadership Course w/ Reporting Award
Copiah-Lincoln Community College - Wesson, MS
Secretarial Science
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