Customer Service Manager

Education

Northwest State Community College, Archbold, OH January, 2009 - Present

Associates in Science

Associates in Applied Business, Human Resources Management Achievements:

Dean's List, Spring 2009

Relevant Courses; Human Resources Management, Financial Accounting,

Managerial Accounting, Management, Business Law, Composition, Microsoft

Applications, Microeconomics, Macroeconomics

Bryan High School, Bryan, OH Graduated: June, 2006

Work Experience

Holiday Inn Express: Napoleon, OH Ronda Dull, 419-***-****

July, 2010 - Present; Nighttime Auditor; Front Desk Clerk

responsibilities, as well as processing all credit card transactions

received throughout the day. Comparing and reviewing reports and correcting

all daily transactions. Data entry using industry specific software and

computer projects with Microsoft Word and Excel

February, 2009 - January, 2010; Front Desk Clerk; Greeting and

assisting guests with making reservations, check in, service throughout

their stay and check out. Answering and routing incoming and internal calls

on multiline phone system. Answering questions and managing all aspects of

customer service. Respecting guest privacy while making quick decisions and

handling difficult situations without offending anyone. Used facsimile

machine and made copies as needed.

Staybridge Suites: Maumee, OH Linda Booth, 419-***-****

January, 2010 - July, 2010; Nighttime Auditor; Greeting and assisting

guests with making reservations, check in, service throughout their stay

and check out. Answering and routing incoming and internal calls on

multiline phone system. Answering questions and managing all aspects of

customer service. Respecting guest privacy while making quick decisions and

handling difficult situations without offending anyone. Processing all

credit card transactions received throughout the day. Comparing and

reviewing reports and correcting all daily transactions. Data entry using

industry specific software and computer projects with Microsoft Word and

Excel. Used facsimile machine and made copies as needed.

Movie Gallery: Wauseon, OH Valerie Bowman, store closed

June, 2009 - December 2009; Promotion to Shift Leader; Customer

Service Associate responsibilities as well as, opening and closing store as

well as preparing for shift changes, preparing bank deposits from the

previous business day, reviewing all daily transactions, preparing

computers for nightly audit. Performing manager functions when store

manager is not available. Making sales calls and follow-ups for different

customer profiles. Receiving and transferring inventory.

January, 2009 - June 2009; Customer Service Associate; Performing

cash register transactions, using industry specific software to enter all

transactions details as well as update customer profiles. Meeting employee

specific sales goals on different store specials. Preparing store for open

and close.

References

Ronda Dull Manager at Holiday Inn Express

590 Bonaparte Dr., Napoleon, OH 43545 419-***-****

Valerie Bowman Former manager at Movie Gallery

8368 Co. Rd. 3, Swanton, OH 43558 419-***-****

Megan Griner Coworker at Holiday Inn Express

24143 Co. Rd. A, Defiance, OH 43512 419-***-****

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