Manager Software

Rachel Hearn

**** ****** ****

Cumming, GA *****

404-***-****

Objective:

Seeking a computer networking position where I can utilize my education and

experience to assist in meeting your business needs.

Employment History:

September 2003 - Present

Network Manager

North Georgia Lighting

. Set-up and maintain office network

. Manage 10 end users

. Manage all company backups

. Design and update company webpage

. Troubleshoot all network problems

. Purchase and install company software and hardware

. Support NTSUKO phone system

July 2002- August 2003

Network Administrator

Air Quality Sciences

. Developed and implemented upgrade plan from NT4 to Win 2k Active

Directory

. Managed 80 end users in Atlanta office

. Managed 20 end users in remote office

. Managed 10 mixed domain servers

. Managed network hardware (Cisco Switches, hubs, and routers)

. Developed and implemented disaster recovery plan

. Managed all network backups

. Implemented a Spam filtering software

. Managed Netscreen firewalls

. Administered Citrix to end users

. Upgraded Citrix server to Metaframe XP server farm

. Rebuilt and Reconfigured Compaq proliant Dl380 G2 and ML380 G2 servers

. Troubleshot all network problems

. Implemented a help desk software package

. Administered Business System applications (Great Plains Dynamics and

Siebel)

January 2000- February 2002

Network Manager

American Panel Corporation (Universal Avionics)

. Manager of Information Technology department.

. Set up and support over 100 NT/2000 workstations

. Prepared and maintained 12 NT/2000 servers

. Responsible for all engineering software needs

. Supported Panasonic phone system

. Worked as team leader on Visisbar planning and implementation team

. In charge of assessing, purchasing and supporting all software and

hardware needs

. Responsible for nightly backup system

. Supported several access databases

. Responsible for all network and phone cabling needs

Education:

. Kennesaw State University, BS in Computer Information Systems

. Kennesaw State University, Certification in Information Security and

Assurance

. Reinhardt Collage, Associate in Arts Degree

. Oglethorpe University, Tech Train MCSE program

Other Training:

. Telecommunication

. Fundamentals for Bar-coding

. Fourth Shift Administration

. Fourth Shift Manufacturing

. Fourth Shift import\export

. Agile Administration

. Linux Administration

. Excel spreadsheet

. Basic Programming (1989)

. Windows 2000 Directory Services Infrastructure

. Windows 2000 Migration Strategy

Operating Systems:

. DOS

. Windows NT

. Windows 2000

. Windows 98 and 95

. Linux

. OS2 (limited exposure)

. Novell (limited exposure)

Software:

. Microsoft Exchange

. Microsoft Proxy server

. Microsoft Office 97,2000,XP

. Visio Technical

. Fourth Shift (ERP)

. Visual Basic

. SQL server

. PC Anywhere

. Agile

. Visibar

. Backup Exec

. Administrative tools

. Pro E

. AutoCAD

. Citrix

. Track-It

. Mail Essentials

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