Customer Service Administrative Assistant

**** ****** ****** 256-***-****

fawnalexander**@gma

Huntsville, AL il.com

35805

Fawn Alexander

Experience 4/08 - 10/10 WestEd

San Francisco, CA

Contract Coordinator/Administrative Assistant

Analyze contracts for content, clauses of

outstanding contractual matters at the initial

stages of the project.

Collect documentation relating to events justifying

delays and added expenses to funder.

Establish articulate and close relations with the

funder, in view of claims for time extensions,

greater expenses for reasons beyond the control of

the company.

Provide all information relating to the

contract/project to Legal Counsel in the event of

technical-administrative or arbitration disputes.

Provide general contract support in areas of

customer interface for all contractual

correspondence and contacts.

Review correspondence to assure compliance with

customer, contractor and corporate obligations/

requirements.

Maintain contract files and database on contracts

and projects.

Coordinate and perform contract close-out actions,

maintain a close working relationship with

Accounting.

Backup to submitting proposals and ensure proposal

deadlines are met.

Back up to Subcontract Administrator - generate

subcontracts (Federal, Non-Federal).

Coordinate with staff and legal counsel and

participate in the development and fulfillment of

contract requirements in accordance with corporate

policies and regulatory agencies.

Provide consistent and oversight in contracts and

contractual relationships.

Ensure compliance with insurance, finger printing

and bonding requirements.

Provide general administrative support to the

entire Contracts Department, the Director of

Contracts and Director of Compliance daily.

Responsible for all certifications and legal

requirements for the agency, (including trademark

development and registration) and issues related to

our tax-exempt status.

Extensive knowledge of JPA (Joint Powers Agency),

FAR and EDGAR Regulations.

Review, log and track: hotel, meeting, catering

agreements.

High level of customer service and

detailed-oriented.

Budget forecasting for Contracts Department.

12/07- 04/08 Levy, Erlanger & Company, CPA's

San Francisco, CA

Office Administrator - Home Owners' Associations

(contract position)

Daily maintenance of two website and databases.

Typed correspondence, reports, financial statements

accurately and timely.

Analyzed and organized office operations &

procedures such as: bookkeeping, preparation of

semi-monthly payroll, personnel, and information

management.

Coordinated and arranged various seminars, prepare

agendas, reserve and prepare facilities and

materials.

Assisted in writing the firm's quarterly newsletter

"The Community Association Reporter," the bi-annual

"Community Association Treasurer's Handbook" and

the annual "California Community Association

Statistics".

Reviewed clerical records to ensure completeness,

accuracy, and timeliness. Proofread reports and

correspondence.

Updated & maintained HOA database and vendor

database, answer questions, process orders.

Coordinated workflow to Administrative Assistant.

Assisted with all Human Resource responsibilities.

05/07- 11/07 Beale Research Center San Francisco,

CA

Personal Assistant to CEO/Founder

Managed the entire office (supply ordering, deal

with vendors & clients, office equipment).

Organize weekly reports/calendar/internal

documents/daily correspondence/ heavy dictation.

Daily maintenance of website and databases.

02/07-04/07 Air Temp Heating & A/C Binghamton, NY

Executive Assistant to CEO & 2 Vice Presidents

Managed daily operations of entire office.

Coordinated business & personal calendars, prepared

expense reports, & arranged all travel

accommodations.

Prepared proposals and other client materials such

as client friendly budgets, brochures, & proposal

materials with text and photos and spread sheets.

Liaison between Sales department and Vice

Presidents.

Conducted new hire orientation and termination/exit

interview. Furnished information and guidance to

employees regarding benefit and compensation

programs and maintained personnel records.

Dispatched technicians to all appointment and daily

morning meeting regarding emergencies and schedule

of each technician.

07/05-11/06 The Energy Network

Binghamton, NY

Office Administrator to CEO, President, & Vice

President (contract position)

Developed yearly budgetary forecasts for ten

companies & ensured forecasts met corporate

guideline.

Liaison between departments & subsidiary companies

to ensure proper reporting tactics.

Devised new system of buying supplies that saved

the company approximately $10,000 over 1 year

period.

Preparation of financial statements; assembled

income tax returns, sent tax returns by e-mail and

regular mail.

Coordinated business calendars, prepared expense

reports, & arranged heavy travel accommodations.

Managed generated billing and posted customers

payment to accounts (A/P).

Performed clerical duties including but not limited

to: answered & directed calls, filed, faxed,

copied, & scanned documents. Ordered & maintained

supplies.

Provided quality customer service to clients.

10/99-02/2005 Nationwide Credit,Inc. (NCI) Vestal,

NY

Payroll/Benefits Assistant

Prepared personnel requisitions &screened

applicants to meet established minimum

requirements. Scheduled & assisted with initial

interviews. Made employment offers.

Assisted Benefits Supervisor with negotiating

benefit contract and pricing.

Complied & distributed daily reports necessary for

accurate staff FTE, billable hours, & logistics.

Enrolled & terminated all employees from benefits

as needed. Monthly presentations given about

company benefits, while personally assisted

employees to select benefit packages.

Prepared annual business plan for department

managers, finalized presentations for company wide

audiences & handled all administrative overflows.

Ensured overall employee satisfaction by providing

a comfortable yet confidential HR relationship.

Processed workers compensation, LOA, FMLA,

short-term & long-term disability paperwork.

Coordinated work flow among support staff.

Prioritized & delegated tasks. Provided

motivational & direction to create a positive work

environment & ensured accurate, on-time completion

of projects from support staff.

Investigated and resolved harassment,

discrimination, employee relations & workplace

violence complaints.

Processed bi-weekly payroll for 1,200 employees.

Conducted new hire orientation packets &

termination/exit interview & all paperwork.

Ensured job announcements are posted & logged;

complied necessary statistics for each recruitment.

Reviewed, verified, & processed payroll documents.

Verified paycheck amounts to payroll register.

Calculated salary increases & retro pay. Entered

personnel changes into payroll system.

Back up team leader. Supervised four payroll

clerks.

Prepared payroll & overtime reports for all upper

management.

Arranged meetings, scheduled appointments, calendar

management, and travel accommodations. Composed

routine correspondences set up & maintained files,

records, databases, & inventory lists.

Education 2002-2006 Ashford College (Online)

Bachelor of Arts~ Organizational Mgmt-Business Mgmt

2004- Manager In Training - Certificate Program -

Broome Community College

1995 - 1996

Ridley Lowell Business & Technical Inst.

Binghamton, NY

Word Processing degree (3.98 GPA)

Computer Skills Microsoft Office Suite, Adobe, Access, HTML

knowledge, Photoshop, Word Processing, Visio,

WordPerfect, Lotus 1-2-3, Kronos, Quickens,

QuickBooks.

References Available upon request.

Contact this candidate