Quality Engineer

William M. McLaughlin

**-**** ***** *****

Kailua Kona, HI 96740

Mobile: 864-***-****

****.*.**********@*****.***

PROFESSIONAL OBJECTIVE

Quality Engineering Position in an organization that is focused on constant

improvement utilizing innovative quality controls, achieving this while

maintaining an environment where employees are valued and motivated to

achieve company objectives. Salary requirements: negotiable

SUMMARY OF SKILLS/QUALIFICATIONS

Quality Engineering Specialist with extensive Quality Systems experience in

a manufacturing environment from new product introduction to ongoing

production. Successful at utilizing a variety of skills to positively

impact business goals including:

. Process mapping/procedure creation

. Corrective action formulation/implementation

. Problem solving facilitation

. Coordination of quality system surveys and audits

. Report documentation/graphical analysis

. Failure mode and effects analysis

. Engineering group team leader

PROFESSIONAL EXPERIENCE

Avery Dennison RFID (2007) Clinton,

SC

Radio Frequency Identification Division products include various RF inlays

& labels for multiple end customer uses. Supported the division

manufacturing, sales & marketing teams in three main Quality Engineering

Roles:

. Manufacturing Quality: Resolved production quality issues while

focusing on new product introduction and material qualification

studies.

. Supplier Quality: Worked with suppliers on new materials utilized in

production flow and alerted them to incoming material non-conformance

issues. Facilitated return of non-conforming material while

interfacing with suppliers on needed corrective actions, averaging 4-5

investigations per month.

. Customer Quality: Focal point to assess product considered substandard

by internal & external customers. Formulate & drive corrective action

response when needed. Completed 4-8 returned production evaluations

per month.

Freescale Semiconductor (formerly part of Motorola) (2004-2007) Tempe, AZ

Customer Quality Engineer: Supported Radio Products Division (RPD), which

has a wide product portfolio with emphasis on custom RF integrated circuits

& full chipsets for cellular phone applications.

. Evaluated & facilitated physical analysis on 10-25 customer returned

product samples per month.

. Participated as RPD Quality Representative on 2-5 customer related

conference calls per week dealing with product issues.

. Prepared summary reports and presentations for customers and

management on a weekly/monthly basis.

. Served as focal point in directing engineering teams that formulated

and implemented 3-6 corrective actions per month for internal or

external customers.

. Participated in internal wireless/mobile systems group (WMSG)

ISO9001 pre-audit that resulted in ISO certification.

. Performed ISO/TS16949 pre-audits of CS-1 Gallium Arsenide Wafer

Fabrication Plant processes that met 3rd party audit standards.

Motorola Inc. (1978-2004) Mesa and Tempe,

AZ

QA Engineer: Worked with various product divisions within the Motorola

Semiconductor Product Sector (SPS).

. Formulated device qualification requirements; published and tracked

qualification plan to completion.

. Responsible for all device types used by Motorola business centers

(Personal Communications Sector, Paging, Computer Group) and for key

merchant market commercial and automotive customers.

. Drove containment, corrective action and prevent recurrence actions

for device level and administrative quality problems.

. Audited device QA production test programs to assure adherence to

customer requirements for new & established products.

. Coordinated customer quality system surveys and audits on as needed

basis.

. Provided support for SPS offshore manufacturing and world wide

business center organizations on a daily basis.

. Served as Reliability and Quality Assurance Representative for

Customer Satisfaction Portion of Quality System Review, which had been

modified to include core requirements of QS-9000 system.

Motorola Inc. (1975-1978) Mesa,

AZ

. Product Engineering Technician: Worked with Product Engineering team

to enhance product test yield, debug and release new product test

hardware & software. Summarized and filed test records for all

product types under my responsibility, confirmed and addressed all QA

Gate test failures.

Courier Terminal Systems (1975) Phoenix,

AZ

. Computer Terminal Diagnostic/Repair Technician: Responsible for

trouble shooting and repairing computer terminal models sent in from

the field as inoperative.

Motorola Inc. (1973-1974) Mesa, AZ

. Design Engineering Technician: Assisted Design Engineering team in

evaluating new device feasibility. This included bread boarding new

circuit layouts and conducting all testing needed to verify new

device's circuit functionality prior to release to production.

United States Navy (1969-1973)

. Electronics Technician, Communications: Maintenance, trouble shooting

and repair of transmitter and receiver equipment as well as diagnostic

test equipment.

EDUCATION

Arizona State University, Tempe, AZ

Bachelor of Science, Electronics Technology

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