**** ***** ***** **, ***** Daisy, Tn *****

423-***-****

abiha8@r.postjobfree.com

Samantha L. Gornik

Objective

A manager and/or customer service opportunity with a

company offering career opportunities and a sincere

interest in people.

Experience

2009-2010 Convergys Chattanooga, TN

Customer Service

. Work for Direct TV customer support answering phone calls,

service troubleshooting, billing issues, etc.

2003-2008 Nice Cars, Inc. Chattanooga, TN

Office manager

. Supervised staff and monitored internal functions including

accounts receivables/payables, inventory, and collections.

. Established and organized initial policies and procedures

with ongoing revisions to maximize efficiency and

profitability.

2002-2003 Stratford House Chattanooga, TN

Certified Nursing Assistant (CNA)

. Assisted residents/patients with primary activities of

daily living (bathing, grooming, clothing, feeding, etc.).

. Monitored personal safety of residents/patients.

2000-2001 Blue Cross/Blue Shield of TN Chattanooga,

TN

Customer Service Representative

. Answered phones and assisted members with questions

regarding policies and/or claims.

1991-2003 Randy's Bonding Company Hixson, TN

Office Manager

. Supervised employees with day to day operations.

. Monitored accounts receivables/payables, inventory and

collections.

Education

1984 Soddy-Daisy High School Soddy-Daisy, TN

. Diploma

2002 Nurse Finders Chattanoga, TN

. CNA certificate

Additional Information

. Excellent communication skills

. Ability to develop trust and camaraderie with fellow team

members

. Goal and detail oriented

. Proficient in Windows applications (Word, Excel, Outlook)

References

. Available upon request

Contact this candidate