Customer Service Data Entry
Resume:
Jeanette M. Benning
Loris, SC *9569
abih91@r.postjobfree.com
PROFESSIONAL OBJECTIVE
To obtain a full-time position that utilizes my skills and experience and the offers the chance to
learn new ones.
EDUCATION
Strayer University
Currently Attending
Degree: Bachelor’s Degree - Marketing
Wright State University
3640 Colonel Glenn Highway
Dayton, OH 45435
Graduated: December 2002
Degree: Associate of Technical Studies/Business Administration/Computer Applications
EXPERIENCE
Darke County Job and Family Services
631 Wagner Avenue
Greenville, OH 45331
Employed: October 1994-July 2009
Position: Eligibility Referral Specialist II
Duties:
Interviewed clients to determine their eligibility for cash, food stamps and Medicaid
programs.
Collected necessary financial, medical and personal information to complete the
application timely.
Data entry of all information given by the client and verified that it was entered correctly.
Determined the correct benefits available to the client based on the information given and
the rules and regulations set by the state and federal government.
Processed all applications and requests within the allowed timelines.
Investigated fraudulent applications and complaints received through reports or through
the fraud hotline.
Interviewed clients or performed home visits to determine if fraud existed.
If fraud occurred, collected records necessary to verify fraud.
Computed the amount of overpayments that occurred, collected the overpayment, made
payment arrangements or referred to the county Prosecutor.
Prepared cases to be prosecuted and testified at any trials as needed.
Handled confidential personal, financial and medical information.
Darke County Job and Family Services – Continued
Position: Child Support Investigator
Accepted all applications for child support services via the client, court system or referral
from other agencies and/or departments.
Interviewed clients to collect information necessary to proceed with the application.
Completed all applications as directed by the rules and regulations.
Referred cases to the legal department to establish child support and medical orders.
Verified that payments were being made as ordered.
Referred cases to the legal department to file charges for non-payment of child support.
Suspended drivers license, froze bank accounts, seized income tax returns and other
actions to obtain child support payments and arrears of child support owed.
Verified that all payments were posted correctly and did manual audits of child support
cases as requested to verify the balances were correct.
Filed withholding notices to banks, employers and other institutions for the monthly child
support obligation.
Upper Valley Medical Center
3130 North Dixie Highway
Troy, OH 45373
Employed: June 1985-October 1994
Position: Business Office Representative
Duties:
Data entry of all patient charges for services rendered.
Verified the charges were correctly entered and billed the insurance company, patients,
Medicare, Medicaid or other payors.
Contacted insurance companies to collect balances due.
Contacted patients to collect past due balances and referred to an outside collection
agency if necessary.
Basic payroll functions.
Answered questions from patients, insurance companies and all other questions.
SKILLS
Data entry 65wpm, typing 65wpm, Microsoft Office programs, customer service skills, credit
and collection procedures, insurance and medical billing procedures, HIPPA and confidentiality
guidelines, all other office machines.
Contact this candidate