Engineer Customer Service
Resume:
James Guy Jr. MCSE, MCP
________________________________________________________________________
**** ******** **** ***** – Charlotte, NC Work ph: 704-***-**** Home ph: 704-***-****
Email: abih8d@r.postjobfree.com
EDUCATION
University of Phoenix
Bachelor of Science in Management
Currently enrolled
E.C.P.I College of Technology Charlotte, NC
Information Technology/Network & Security Management courses
Completed accredited courses May 2009
New Horizons Technical Institute Charlotte, NC
Microsoft Solution Development Courses
Major Concentration in Database Design and Application Programming
Attended 6 months, Completed Courses in September 2002
New Horizons Technical Institute Charlotte, NC
Microsoft Engineer Courses
Major Concentration in NT Computer Networking
Attended 6 months, Completed Courses November 1999
E.C.P.I College of Technology Charlotte, NC
Computer Networking Courses
Major Concentration in Network Administration & PC Repair
Attended 2 years, Graduated in June 1998
East Mecklenburg High School Charlotte, NC
Graduated 1995
SKILLS
Project management, leadership and team management
Demonstrated capacity to successfully manage simultaneous projects and deadlines
Recognized for process improvements in customer service, operations and technology fields
Excellent oral and written communication skills
Strong analytical and organizational skills
Excellent customer handling skills
Exceptional problem solving skills
CERTIFICATIONS
CERTIFIED MICROSOFT SYSTEMS ENGINEER
CERTIFIED MICROSOFT PROFFESIONAL
CERTIFIED NOVELL ADMINISTRATOR
James Guy Jr. MCSE, MCP, CNA
________________________________________________________________________
6919 Ayrshire Glen Place – Charlotte, NC Work ph: 704-***-**** Home ph: 704-***-****
Email: abih8d@r.postjobfree.com
WORK HISTORY
SYMCOR Charlotte, NC
Regional IT Manager 06/08 to Present
Manage IT Team consisting of 7 associates located remotely throughout the United States
Provide necessary mentoring, counseling and motivating for the associates
Organize and manage regional hardware, software, and network related projects
Procure and approve hardware and software purchase requisitions
Participate in strategic planning sessions providing input
Interact with engineering department, high level management and finance department on daily
departmental activities
Local IT Systems Administrator 06/07 to 06/08
Provided consistent and effective technical support
Researched technical solutions
Added, removed, and managed user accounts through Active Directory
Racked, installed and connected LAN room equipment i.e.; routers, servers, and switches
Performed backups on business critical systems and legacy applications
Setup and supported Blackberry devices, network printers, IBM laptops, Lotus Notes email, and Cisco
VOIP devices
BB&T BRANCH BANKING & TRUST Charlotte, NC
Treasury Management Client/Server Engineer II 5/04 to 6/07
Created scalable tools that are secure, easily accessible, innovative and relevant for the business unit
Implemented automation and reduced lead times through scripting and redesigning workflow processes
Identified gaps in compliancy, security, performance and pricing
Treasury Services Department Analyst 5/00 to 5/03
Designed and implemented database applications for customer support and operations department
Created and modified electronic forms that eventually replaced all paper Request for Service Forms and
generated an enormous cost savings
Managed and facilitated major departmental projects i.e. Disaster Recovery, Electronic Form
Implementation, Resume Routing phone system, and Broadcast Fax implementation
GE POWER SYSTEMS Huntersville, NC
Intranet/Extranet Technical Support 8/99 to 5/00
Administer user accounts ensuring accounts are valid and have the correct access privileges
Support GE Power Systems Intranet & Extranet Web Applications for internal and external suppliers
Work closely with Web Administrators in maintaining and ensuring web servers are functional and online
FIRST UNION NATIONAL BANK Charlotte, NC
Cash Management Technical Help Desk 7/97 to 8/99
References Available Upon Request
James Guy Jr. MCSE, MCP, CNA
________________________________________________________________________
6919 Ayrshire Glen Place – Charlotte, NC Work ph: 704-***-**** Home ph: 704-***-****
Email: abih8d@r.postjobfree.com
Provided support for banking software programs
Troubleshoot hardware, network, and software problems
Demonstrated knowledge of banking functions
References Available Upon Request
Contact this candidate