Development Developer

*

* ****** *********** *******@****.*** ______*56--417-

4783__

SUMMARY

Total experience of over 10 years in the area of Information Technology

industry. Siebel 7.7 Certified Professional with expert level skills in

developing Client-Server Applications using Siebel CRM with MS SQL Server

2005 as backend for Call Center, as well as Financial Services. Siebel

Administration including Siebel Gateway and Application servers, Resonate,

Actuate Report server, Siebel batch components and Siebel web server.

Monitor application performance, Troubleshoot application performance

issues, address infrastructure or performance related trouble ticket.

Siebel Experience

As a Siebel Professional, involved in 5 full Lifecycle Siebel projects -

thorough knowledge of concept, design, build, test, fix and post-production

support roles.

In depth knowledge and experience of Siebel architecture, installation

methodology and administration of Siebel Enterprise, Servers, Gateways,

Database & Clients

Siebel Administration including Siebel Gateway and Application servers,

Resonate, Actuate Report server, Siebel batch components and Siebel web

server. Monitor application performance, Troubleshoot application

performance issues, address infrastructure or performance related trouble

ticket.

Thorough with Siebel features, functionality, processes and best practices

across key modules

Extensive experience in Siebel Call Center, Siebel Sales application and

Siebel verticals like Siebel e-Communication, e-Service

Good knowledge of Oracle and SQL as Siebel database for installation,

administration

CERTIFICATION

Siebel7.7 Certified Core Consultant from Siebel Systems

TRAINING

Undergone Siebel Core Consultant Training from Siebel Systems

EDUCATION

B S in Electronics & Telecommunication Engineering

CRM Siebel 7.X/7.8..X,Siebel 8.1.X.X,Siebel

Upgrade,Siebel Administration, CTI (I3),Actuate

7,Actuate8

Industries: Public Healthcare, Financial,Services

Project Domain: Financial Management Solutions, Customer

Relationship Management Solutions, Banking

Hardware: Windows NT, Windows XP, WINDOWS 2000 Professional,

MS-DOS

Operating Windows 2000, Windows NT, Windows 95, MS-DOS,Unix

Systems:

Computer C,Java

Languages:

RDBMS: MS SQL Server 2005 ORACLE 8i

Applications: Microsoft Office 97, Microsoft Office 2000

PROFESSIONAL EXPERIENCE

April2007 - Till date

Intergraph Corporation(Hexagon), Madison

Installation of Siebel Servers and management of Siebel Servers and Gateway

Involved in upgrade from 7.7 to 7.8

Involved currently in upgrading from 7.8 SEA to 8.1.1.3 SIA

Installation and management of Actuate 8 like import and export of

encyclopedia,managing reports using Actuate Administration

Configured the visual mining charts

Upgraded Actuate from V7 to V8

Configured Actuate8 with SSL protocol

Currently in the process of upgrading from 7.8 SEA to 8.1.1.3 SIA in the

Dev environment.

Configuring Siebel security using LDAP/ADSI authentication

Install configure and build Siebel servers from bare bones.

Support tasks like Database Extraction for Developers, and applying

changes to the tables in Tools, import and export of SIF objects,

workflows across environments and maintaining the version control

Troubleshoot Siebel crash log files using FDR by turning on FDR in Siebel

application.

Responsible for 24x7 of monitoring and troubleshooting issues pertaining to

Production environments, and analyze the root cause.

Responsible for helping the users/ Employees on P1 and P2 tasks.

Currently supporting 1000+ users in Production

Install configure I3 CTI server and configured it from Siebel end.

Troubleshooting CTI issues.

Perform a day-to-day operational support functions within Siebel including

client, server, User creations, checking logs, Actuate, and

administrative duties such as server and application administration

Address the infrastructure or performance related issues to the technical

team.

Involved in the Application Administration tasks such as System

Preferences, assigning views to responsibilities etc; Integration

Administration tasks like EAI value maps, Symbolic URL and Personalization

administration.

Strong knowledge in Siebel command line parameters.

Written batch files to do reduce some repeated tasks in Siebel

Administration

Migration of changes to application components to the Development, Test,

and Production environments.

Managing nine environments including Production.

Communicate, escalate and resolve problem ticket issues as appropriate

Daily interaction with the Network engineers and DBA's

Communicating with end users to resolve complex issues and perform day-to-

day operational support functions within Siebel

VMware Inc

December 2006 - March 2007

Siebel Administrator

GSS eService,Palo Alto CA

VMware is a leader in virtual infrastructure technology. This application

is meant to enhnace VMware Global Support Services and to support a range

of offerings backed by industry-leading expertise in virtualization in

timely and accurate support.

Analysis and Understanding of Installation Requirements

Prepare the Architecture for Dev,Test,Stage & Production Environments

Installation of Siebel Servers and management of Siebel Servers and Gateway

Participate in system upgrades and patches by assisting in planning,

testing and executing those upgrades

Support tasks like Database Extraction for Developers, Login creation,

applying changes to the tables in Tools, import and export of SIF

objects, workflows across environments and

Maintaining the version control

Adding extension columns, interface extension columns, index columns,

column mappings and extension tables to the database as part of Schema

Change

Involved in the Application Administration tasks such as System

Preferences, assigning views to responsibilities etc; Integration

Administration tasks like EAI value maps, Symbolic URL and Personalization

administration.

Repository Migration from One Environment to Another using DEV2PROD

Heavy use of Application Deployment Manager(ADM) to migrate LOVS,Views &

Responsibilities

Migration of changes to application components to the Development, Test,

Training and Production environments.

Troubleshoot Siebel crash log files using FDR by turning on FDR in Siebel

application.

Supported all the Siebel Environments(Development, Test, & Production)

Responsible for 24x7 of monitoring and troubleshooting issues pertaining to

Dev, QA, Staging & Production environments, and analyze the root cause

Was Supporting Siebel Configuration, Development and applications solutions

Monitor and maintain the Development, Test, Training and Production

environments.

Worked with Patch Updates and version Upgrades

Support for Siebel Configuration, Development, and Implementation of

applications solutions.

Communicate, escalate and resolve problem ticket issues as appropriate

Interacted with Networking Engineers,Database Administrators to provide the

Communicating with end users to resolve complex issues and perform day-to-

day operational support functions within Siebel

Perform a day-to-day operational support functions within Siebel including

client, server, User creations, checking logs, Actuate, and

administrative duties such as server and application administration

Involved in Global Rollout Strategy plan

Intelligroup January 2006 - Nov 2006

Senior Administrator

SYMRISE

Worked as Sr.Administrator, using Siebel Application 7.7& Siebel Analytics

7.7.1, Oracle 9i for the SYMRISE in USA/Germany. Headquartered in Germany,

SYMRISE is a leading Global creator of Flavors, Fragrances, Cosmetics and

Aroma Ingredients. And With a share of approx. 9 percent of the global

fragrances and flavors market, Symrise holds a strong 4th place on the top

ten list.

Understanding the Existing Application.

Analysis and Understanding of Business Requirements and Functional

specifications

Coordinated User Acceptance testing (UAT) with the Business Client. And

Provide System Requirement

Solid understanding of project implementation life cycle

Resolved configuration related issues. Escalate and follow-up on those not

resolved.

Communicated with Business Analysts to gather the functional requirements

and convert the same to Technical requirements and distributed the same to

the team to work on those requirements.

Communicate, escalate and resolve problem ticket issues as appropriate

Was Involved in Upgradation of UCM (Universal Customer Master)

Perform support activities needed to execute business processes with the

application (in development or in production).

Installation of Siebel Servers and management of Siebel Servers and Gateway

Participate in system upgrades by assisting in planning, testing and

executing those upgrades

Support tasks like Database Extraction for Developers, Login creation,

applying changes to the tables in Tools, import and export of SIF

objects, workflows across environments and

maintaining the version control

Adding extension columns, interface extension columns, index columns,

column mappings and extension tables to the database as part of Schema

Change

Involved in the Application Administration tasks such as System

Preferences, assigning views to responsibilities etc; Integration

Administration tasks like EAI value maps, Symbolic URL and Personalization

administration.

Interact heavily with application design and development teams on issues

from testing or operations and own fix effort for Seibel application

SRF Migration from One Environment to Another

Migration of changes to application components to the Development, Test,

Training and Production environments.

Maintenance and migration of reference data to the Development, Test,

Training and Production environments.

Supported all the Siebel Environments(Development, Test & Production)

Responsible for 24x7 of monitoring and troubleshooting issues pertaining to

Dev, QA, Staging & Production environments, and analyze the root cause

Was Supporting Siebel Configuration, Development and applications solutions

Monitor and maintain the Development, Test, Training and Production

environments.

Worked with Patch Updates and version Upgrades

Support for Siebel Configuration, Development, and Implementation of

applications solutions.

Was Responsible for Test (Unit Test), debugging, documenting and

maintenance of software applications.

Work closely with Testers, System Administrators, Database Administrators,

and Business Analysts (BA) to run Parallel Test whereby validating the

exact same behavior for different versions of the application

Communicating with end users to resolve complex issues and perform day-to-

day operational support functions within Siebel

Perform a day-to-day operational support functions within Siebel including

client, server, User creations, checking logs, Actuate, and

administrative duties such as server and application administration

Experience working on onsite/offshore engagement

Worked as On-Site coordinator

Resolution of Production Bugs or Defects

Environment: Siebel Applications 7.7, Siebel Tools 7.7, ORACLE9i, Windows

2003

IBM Global Services Oct 2004 to Dec 2005

Administrator

Development Bank of Singapore

Worked as Sr.Administrator, using Siebel Application 7.5.3.5, DB2 for the

Development bank in USA/Singapore. Headquartered in Singapore, DBS is one

of the largest financial services groups in Asia. The largest bank in

Singapore and the fifth largest banking group in Hong Kong as measured by

assets, DBS have dominant positions in consumer banking, Treasury and

markets, asset management, securities brokerage, equity and debt fund

raising.

Understanding the Existing Application.

Analysis and Understanding of Business Requirements and Functional

specifications

Designed Positions, Responsibilities and set the visibility according to

organization structure

Involved in Server side and Browser Scripting

Resolution of Production Bugs or Defects

Responsible for 24x7 of monitoring and troubleshooting issues pertaining to

Dev, QA, Staging & Production environments, and analyze the root cause

Adding extension columns, interface extension columns, index columns,

column mappings and extension tables to the database as part of Schema

Change

Resolved configuration related issues. Escalate and follow-up on those not

resolved.

Communicate, escalate and resolve problem ticket issues as appropriate

SRF Migration from One Environment to Another

Migration of changes to application components to the Development, Test,

Training and Production environments.

Maintenance and migration of reference data to the Development, Test,

Training and Production environments.

Was Responsible for Test (Unit Test), debugging, documenting and

maintenance of software applications.

Supported all the Siebel Environments(Development, Test & Production)

Monitor and maintain the Development, Test, Training and Production

environments.

Worked with Patch Updates and version Upgrades

Perform a day-to-day operational support functions within Siebel including

client, server, User creations, checking logs, Actuate, and

administrative duties such as server and application administration

Perform support activities needed to execute business processes with the

application (in development or in production).

Troubleshoot Siebel crash log files using FDR by turning on FDR in Siebel

application.

Execute updates and changes adhering to Change Management Policies

Participate in system upgrades by assisting in planning, testing and

executing those upgrades

Interact heavily with application design and development teams on issues

from testing or operations and own fix effort for Seibel application

Communicating with end users to resolve complex issues and perform day-to-

day operational support functions within Siebel

Exposure to Avaya CTI.

Environment: Siebel Applications 7.5.3.5, Siebel Tools 7.5.3.5,Windows

2000,

Guardian Insurance

Siebel Administrator

The Guardian Life Insurance Company of America, New York, NY (Guardian) is

the fourth largest mutual life insurance company in the United States.

Guardian and its subsidiaries protect Individuals, businesses and their

employees with life, disability, Health and dental insurance products, and

offer 401(k), financial products and trust services.

Analysis and Understanding of Business Requirements and Functional

specifications

Configuring using Siebel tools to define/modify objects- BCs, Applets,

Views, and Screens to suit the typical customer requirement

Created, Picklists, Pick Applets etc. as per requirements

Creating Extension Column in Base table as per customer requirement

SRF Migration from One Environment to Another

Migration of changes to application components to the Development, Test,

Training and Production environments.

Responsible for 24x7 of monitoring and troubleshooting issues pertaining to

Dev, QA, Staging & Production environments, and analyze the root cause

Maintenance and migration of reference data to the Development, Test,

Training and Production environments.

Adding extension columns, interface extension columns, index columns,

column mappings and extension tables to the database as part of Schema

Change

Monitor and maintain the Development, Test, Training and Production

environments.

Configured IFB files and server parameters for import and merging of data

Worked with Patch Updates and version Upgrades

Involved in Scripting.

Modified Integration Objects

Modified IFB files

Environment: Siebel Applications 7.5.3.5, Siebel Tools 7.5.3.5Windows NT,

AIX, DB2

Accenture Jan 2004 to Sep 2004

Siebel Developer

Performance Orbit

Worked as, Developer, using Siebel Applications 7.5.2, Siebel ERM, SQL

Server 2000 for our internal Call Center. This is a Siebel ERM application

developed for the Accenture Call Centers at Bangalore and Minneapolis to

evaluate the Performance of Call Center Agents. The agent inputs data about

His/her Time of call, Calls per day, Idle time and other such data

Regarding the activities. This is then aggregated weekly and then Monthly.

The Manager / Team Lead can then view the Performance of each agent and

suggest reviews. The agent also Can look into his/her performance on a week-

by-week basis. He/she can then try to improve the performance.

Understanding the Existing Application

Analysis and Understanding of Business Requirements and Functional

specifications

Configured / Customized using Siebel Tools to meet Client specific business

requirement

Configured Menus, Screens, Drilldowns, Applets, Multi-value Group.

Configured business components and business objects, applets and other

objects.

Configured Joins and Links.

Designed Positions, Responsibilities and set the visibility according to

organization structure

Environment: Siebel Applications 7.5.2, Siebel Tools 7.5.2, Siebel ERM

Windows XP, SQL Server 2000

Sutherland Technologies Mar 2002 to

Dec 2003

Siebel Developer

Gateway Customer Support

Worked as, Team member, using Siebel Application 7.5.2, Oracle 8i for our

client. This Gateway Call Center implementation is a strategic CRM for the

Gateway Customer Support convergence projects. Siebel Call Center serves as

the front end for customers facing agents and back office users who handle

the customers' service requests.

Understanding the Existing Application

Analysis and Understanding of Business Requirements and Functional

specifications

Configuring using Siebel tools to define/modify objects- BCs, Applets,

Views, and Screens to suit the typical customer requirement

Created Joins, Links, Picklists, Pick Applets etc. as per requirements

Creating Extension Column in Base table as per customer requirement

Developed and Configured Pick lists, MVG's, Applets, Screens, Views, Links,

Joins, Business Objects and Business Components .

Designed Positions, Responsibilities and set the visibility according to

organization structure

Worked on various modules of the Project like Accounts, Contacts,

Oppurtunities, Assets and Activities.

Environment: Siebel Applications 7.5.2, Siebel Tools 7.5.2, Windows 2000

Server, Oracle 8i,

Softpride, India Jan 2000 to Feb

2002

Software Engineer

Department of Spinal Cord Injury System, UK

Worked as, a developer, using J2EE 1.3, BEA Web Logic 6.0, Visual Caf 4.5,

Oracle 8i,, Visual Source Safe 6.0, Rational Rose for our UK client.

Spinal Cord Injury System, is a web-based system, which stores all the

information of the Spinal Cord patients .The End-User of this System

includes Doctors, Hospitals, R&D and internal Staff. The important

functionality of this system that has been identified is Patient

Information, In Patient information, Injury Information, Contact

Information, Transfer Details, Reporter Details, Provider Information and

Medication. Application and Administrative modules are developed using

JSP's, Servlets and EJB's using web logic for application tier and oracle

8i for database tier.

Immunization Registry, USA

Worked as, a developer, using J2EE 1.3, BEA Web Logic 6.0, Oracle 8i,

Visual Source Safe 6.0, Rational Rose. NJIIS, New Jersey Immunization

Information System, is a web based immunization registry system, which

stores all the information of the children participating in the State of

New Jersey Registry. The important functionality of this system includes

upload of electronic birth records from department of vital statistics,

scheduling of dose information, Vaccine updates of providers in the state,

inventory of doses, generating reminder recall etc. Web based reports are

generated for outreach. Application and Administrative modules are

developed using JSP's, Servlets and EJB's using web logic for application

tier and oracle 8i for database tier.

EMedyBiz,

Worked as, a developer, using Java, Servlets, JDBC, SQL Server, and JSP

for a health service portal.

This is a Health Service portal where it is categorized into so many

modules. It has user registration, Ask a Doctor, Donation, Message Boards,

Shopping Products categories, Auction Products,ChatRooms etc.

Intrabot,

Worked as, a developer, using Java IO, Java Networking, JavaServlets1.1 for

our internal usage.

Intrabot is an Intranet application that uses Internet technology to

integrate the Desktop, Workgroup and Enterprise computing into a single

cohesive framework. It provides the management and users with a common

interface to application and Information. This application is categorized

in to four modules Login, Chatting, E-mail and Bulletin Board modules.

AptiTest 2000,

Worked as, a developer, using Java,(Swings), JDBC for our internal usage.

APTI Test is a Software which conducts tests in different subjects online

and give results instantly. The front end is designed and implemented using

Java Swing and SQL Server as back end .Its features are a detailed database

of all candidates is maintained, sufficiently large question bank is

maintained, the user has the option of choosing the subject of the test

like Java,C,C++.Each subject is divided into three levels Beginner,

Intermediate and Expert To take up the test of any particular level the

user has to pass the lower level to it.

Contact this candidate