Development Developer
Resume:
* ****** *********** abih7r@r.postjobfree.com ______*56--417-
4783__
SUMMARY
Total experience of over 10 years in the area of Information Technology
industry. Siebel 7.7 Certified Professional with expert level skills in
developing Client-Server Applications using Siebel CRM with MS SQL Server
2005 as backend for Call Center, as well as Financial Services. Siebel
Administration including Siebel Gateway and Application servers, Resonate,
Actuate Report server, Siebel batch components and Siebel web server.
Monitor application performance, Troubleshoot application performance
issues, address infrastructure or performance related trouble ticket.
Siebel Experience
As a Siebel Professional, involved in 5 full Lifecycle Siebel projects -
thorough knowledge of concept, design, build, test, fix and post-production
support roles.
In depth knowledge and experience of Siebel architecture, installation
methodology and administration of Siebel Enterprise, Servers, Gateways,
Database & Clients
Siebel Administration including Siebel Gateway and Application servers,
Resonate, Actuate Report server, Siebel batch components and Siebel web
server. Monitor application performance, Troubleshoot application
performance issues, address infrastructure or performance related trouble
ticket.
Thorough with Siebel features, functionality, processes and best practices
across key modules
Extensive experience in Siebel Call Center, Siebel Sales application and
Siebel verticals like Siebel e-Communication, e-Service
Good knowledge of Oracle and SQL as Siebel database for installation,
administration
CERTIFICATION
Siebel7.7 Certified Core Consultant from Siebel Systems
TRAINING
Undergone Siebel Core Consultant Training from Siebel Systems
EDUCATION
B S in Electronics & Telecommunication Engineering
CRM Siebel 7.X/7.8..X,Siebel 8.1.X.X,Siebel
Upgrade,Siebel Administration, CTI (I3),Actuate
7,Actuate8
Industries: Public Healthcare, Financial,Services
Project Domain: Financial Management Solutions, Customer
Relationship Management Solutions, Banking
Hardware: Windows NT, Windows XP, WINDOWS 2000 Professional,
MS-DOS
Operating Windows 2000, Windows NT, Windows 95, MS-DOS,Unix
Systems:
Computer C,Java
Languages:
RDBMS: MS SQL Server 2005 ORACLE 8i
Applications: Microsoft Office 97, Microsoft Office 2000
PROFESSIONAL EXPERIENCE
April2007 - Till date
Intergraph Corporation(Hexagon), Madison
Installation of Siebel Servers and management of Siebel Servers and Gateway
Involved in upgrade from 7.7 to 7.8
Involved currently in upgrading from 7.8 SEA to 8.1.1.3 SIA
Installation and management of Actuate 8 like import and export of
encyclopedia,managing reports using Actuate Administration
Configured the visual mining charts
Upgraded Actuate from V7 to V8
Configured Actuate8 with SSL protocol
Currently in the process of upgrading from 7.8 SEA to 8.1.1.3 SIA in the
Dev environment.
Configuring Siebel security using LDAP/ADSI authentication
Install configure and build Siebel servers from bare bones.
Support tasks like Database Extraction for Developers, and applying
changes to the tables in Tools, import and export of SIF objects,
workflows across environments and maintaining the version control
Troubleshoot Siebel crash log files using FDR by turning on FDR in Siebel
application.
Responsible for 24x7 of monitoring and troubleshooting issues pertaining to
Production environments, and analyze the root cause.
Responsible for helping the users/ Employees on P1 and P2 tasks.
Currently supporting 1000+ users in Production
Install configure I3 CTI server and configured it from Siebel end.
Troubleshooting CTI issues.
Perform a day-to-day operational support functions within Siebel including
client, server, User creations, checking logs, Actuate, and
administrative duties such as server and application administration
Address the infrastructure or performance related issues to the technical
team.
Involved in the Application Administration tasks such as System
Preferences, assigning views to responsibilities etc; Integration
Administration tasks like EAI value maps, Symbolic URL and Personalization
administration.
Strong knowledge in Siebel command line parameters.
Written batch files to do reduce some repeated tasks in Siebel
Administration
Migration of changes to application components to the Development, Test,
and Production environments.
Managing nine environments including Production.
Communicate, escalate and resolve problem ticket issues as appropriate
Daily interaction with the Network engineers and DBA's
Communicating with end users to resolve complex issues and perform day-to-
day operational support functions within Siebel
VMware Inc
December 2006 - March 2007
Siebel Administrator
GSS eService,Palo Alto CA
VMware is a leader in virtual infrastructure technology. This application
is meant to enhnace VMware Global Support Services and to support a range
of offerings backed by industry-leading expertise in virtualization in
timely and accurate support.
Analysis and Understanding of Installation Requirements
Prepare the Architecture for Dev,Test,Stage & Production Environments
Installation of Siebel Servers and management of Siebel Servers and Gateway
Participate in system upgrades and patches by assisting in planning,
testing and executing those upgrades
Support tasks like Database Extraction for Developers, Login creation,
applying changes to the tables in Tools, import and export of SIF
objects, workflows across environments and
Maintaining the version control
Adding extension columns, interface extension columns, index columns,
column mappings and extension tables to the database as part of Schema
Change
Involved in the Application Administration tasks such as System
Preferences, assigning views to responsibilities etc; Integration
Administration tasks like EAI value maps, Symbolic URL and Personalization
administration.
Repository Migration from One Environment to Another using DEV2PROD
Heavy use of Application Deployment Manager(ADM) to migrate LOVS,Views &
Responsibilities
Migration of changes to application components to the Development, Test,
Training and Production environments.
Troubleshoot Siebel crash log files using FDR by turning on FDR in Siebel
application.
Supported all the Siebel Environments(Development, Test, & Production)
Responsible for 24x7 of monitoring and troubleshooting issues pertaining to
Dev, QA, Staging & Production environments, and analyze the root cause
Was Supporting Siebel Configuration, Development and applications solutions
Monitor and maintain the Development, Test, Training and Production
environments.
Worked with Patch Updates and version Upgrades
Support for Siebel Configuration, Development, and Implementation of
applications solutions.
Communicate, escalate and resolve problem ticket issues as appropriate
Interacted with Networking Engineers,Database Administrators to provide the
Communicating with end users to resolve complex issues and perform day-to-
day operational support functions within Siebel
Perform a day-to-day operational support functions within Siebel including
client, server, User creations, checking logs, Actuate, and
administrative duties such as server and application administration
Involved in Global Rollout Strategy plan
Intelligroup January 2006 - Nov 2006
Senior Administrator
SYMRISE
Worked as Sr.Administrator, using Siebel Application 7.7& Siebel Analytics
7.7.1, Oracle 9i for the SYMRISE in USA/Germany. Headquartered in Germany,
SYMRISE is a leading Global creator of Flavors, Fragrances, Cosmetics and
Aroma Ingredients. And With a share of approx. 9 percent of the global
fragrances and flavors market, Symrise holds a strong 4th place on the top
ten list.
Understanding the Existing Application.
Analysis and Understanding of Business Requirements and Functional
specifications
Coordinated User Acceptance testing (UAT) with the Business Client. And
Provide System Requirement
Solid understanding of project implementation life cycle
Resolved configuration related issues. Escalate and follow-up on those not
resolved.
Communicated with Business Analysts to gather the functional requirements
and convert the same to Technical requirements and distributed the same to
the team to work on those requirements.
Communicate, escalate and resolve problem ticket issues as appropriate
Was Involved in Upgradation of UCM (Universal Customer Master)
Perform support activities needed to execute business processes with the
application (in development or in production).
Installation of Siebel Servers and management of Siebel Servers and Gateway
Participate in system upgrades by assisting in planning, testing and
executing those upgrades
Support tasks like Database Extraction for Developers, Login creation,
applying changes to the tables in Tools, import and export of SIF
objects, workflows across environments and
maintaining the version control
Adding extension columns, interface extension columns, index columns,
column mappings and extension tables to the database as part of Schema
Change
Involved in the Application Administration tasks such as System
Preferences, assigning views to responsibilities etc; Integration
Administration tasks like EAI value maps, Symbolic URL and Personalization
administration.
Interact heavily with application design and development teams on issues
from testing or operations and own fix effort for Seibel application
SRF Migration from One Environment to Another
Migration of changes to application components to the Development, Test,
Training and Production environments.
Maintenance and migration of reference data to the Development, Test,
Training and Production environments.
Supported all the Siebel Environments(Development, Test & Production)
Responsible for 24x7 of monitoring and troubleshooting issues pertaining to
Dev, QA, Staging & Production environments, and analyze the root cause
Was Supporting Siebel Configuration, Development and applications solutions
Monitor and maintain the Development, Test, Training and Production
environments.
Worked with Patch Updates and version Upgrades
Support for Siebel Configuration, Development, and Implementation of
applications solutions.
Was Responsible for Test (Unit Test), debugging, documenting and
maintenance of software applications.
Work closely with Testers, System Administrators, Database Administrators,
and Business Analysts (BA) to run Parallel Test whereby validating the
exact same behavior for different versions of the application
Communicating with end users to resolve complex issues and perform day-to-
day operational support functions within Siebel
Perform a day-to-day operational support functions within Siebel including
client, server, User creations, checking logs, Actuate, and
administrative duties such as server and application administration
Experience working on onsite/offshore engagement
Worked as On-Site coordinator
Resolution of Production Bugs or Defects
Environment: Siebel Applications 7.7, Siebel Tools 7.7, ORACLE9i, Windows
2003
IBM Global Services Oct 2004 to Dec 2005
Administrator
Development Bank of Singapore
Worked as Sr.Administrator, using Siebel Application 7.5.3.5, DB2 for the
Development bank in USA/Singapore. Headquartered in Singapore, DBS is one
of the largest financial services groups in Asia. The largest bank in
Singapore and the fifth largest banking group in Hong Kong as measured by
assets, DBS have dominant positions in consumer banking, Treasury and
markets, asset management, securities brokerage, equity and debt fund
raising.
Understanding the Existing Application.
Analysis and Understanding of Business Requirements and Functional
specifications
Designed Positions, Responsibilities and set the visibility according to
organization structure
Involved in Server side and Browser Scripting
Resolution of Production Bugs or Defects
Responsible for 24x7 of monitoring and troubleshooting issues pertaining to
Dev, QA, Staging & Production environments, and analyze the root cause
Adding extension columns, interface extension columns, index columns,
column mappings and extension tables to the database as part of Schema
Change
Resolved configuration related issues. Escalate and follow-up on those not
resolved.
Communicate, escalate and resolve problem ticket issues as appropriate
SRF Migration from One Environment to Another
Migration of changes to application components to the Development, Test,
Training and Production environments.
Maintenance and migration of reference data to the Development, Test,
Training and Production environments.
Was Responsible for Test (Unit Test), debugging, documenting and
maintenance of software applications.
Supported all the Siebel Environments(Development, Test & Production)
Monitor and maintain the Development, Test, Training and Production
environments.
Worked with Patch Updates and version Upgrades
Perform a day-to-day operational support functions within Siebel including
client, server, User creations, checking logs, Actuate, and
administrative duties such as server and application administration
Perform support activities needed to execute business processes with the
application (in development or in production).
Troubleshoot Siebel crash log files using FDR by turning on FDR in Siebel
application.
Execute updates and changes adhering to Change Management Policies
Participate in system upgrades by assisting in planning, testing and
executing those upgrades
Interact heavily with application design and development teams on issues
from testing or operations and own fix effort for Seibel application
Communicating with end users to resolve complex issues and perform day-to-
day operational support functions within Siebel
Exposure to Avaya CTI.
Environment: Siebel Applications 7.5.3.5, Siebel Tools 7.5.3.5,Windows
2000,
Guardian Insurance
Siebel Administrator
The Guardian Life Insurance Company of America, New York, NY (Guardian) is
the fourth largest mutual life insurance company in the United States.
Guardian and its subsidiaries protect Individuals, businesses and their
employees with life, disability, Health and dental insurance products, and
offer 401(k), financial products and trust services.
Analysis and Understanding of Business Requirements and Functional
specifications
Configuring using Siebel tools to define/modify objects- BCs, Applets,
Views, and Screens to suit the typical customer requirement
Created, Picklists, Pick Applets etc. as per requirements
Creating Extension Column in Base table as per customer requirement
SRF Migration from One Environment to Another
Migration of changes to application components to the Development, Test,
Training and Production environments.
Responsible for 24x7 of monitoring and troubleshooting issues pertaining to
Dev, QA, Staging & Production environments, and analyze the root cause
Maintenance and migration of reference data to the Development, Test,
Training and Production environments.
Adding extension columns, interface extension columns, index columns,
column mappings and extension tables to the database as part of Schema
Change
Monitor and maintain the Development, Test, Training and Production
environments.
Configured IFB files and server parameters for import and merging of data
Worked with Patch Updates and version Upgrades
Involved in Scripting.
Modified Integration Objects
Modified IFB files
Environment: Siebel Applications 7.5.3.5, Siebel Tools 7.5.3.5Windows NT,
AIX, DB2
Accenture Jan 2004 to Sep 2004
Siebel Developer
Performance Orbit
Worked as, Developer, using Siebel Applications 7.5.2, Siebel ERM, SQL
Server 2000 for our internal Call Center. This is a Siebel ERM application
developed for the Accenture Call Centers at Bangalore and Minneapolis to
evaluate the Performance of Call Center Agents. The agent inputs data about
His/her Time of call, Calls per day, Idle time and other such data
Regarding the activities. This is then aggregated weekly and then Monthly.
The Manager / Team Lead can then view the Performance of each agent and
suggest reviews. The agent also Can look into his/her performance on a week-
by-week basis. He/she can then try to improve the performance.
Understanding the Existing Application
Analysis and Understanding of Business Requirements and Functional
specifications
Configured / Customized using Siebel Tools to meet Client specific business
requirement
Configured Menus, Screens, Drilldowns, Applets, Multi-value Group.
Configured business components and business objects, applets and other
objects.
Configured Joins and Links.
Designed Positions, Responsibilities and set the visibility according to
organization structure
Environment: Siebel Applications 7.5.2, Siebel Tools 7.5.2, Siebel ERM
Windows XP, SQL Server 2000
Sutherland Technologies Mar 2002 to
Dec 2003
Siebel Developer
Gateway Customer Support
Worked as, Team member, using Siebel Application 7.5.2, Oracle 8i for our
client. This Gateway Call Center implementation is a strategic CRM for the
Gateway Customer Support convergence projects. Siebel Call Center serves as
the front end for customers facing agents and back office users who handle
the customers' service requests.
Understanding the Existing Application
Analysis and Understanding of Business Requirements and Functional
specifications
Configuring using Siebel tools to define/modify objects- BCs, Applets,
Views, and Screens to suit the typical customer requirement
Created Joins, Links, Picklists, Pick Applets etc. as per requirements
Creating Extension Column in Base table as per customer requirement
Developed and Configured Pick lists, MVG's, Applets, Screens, Views, Links,
Joins, Business Objects and Business Components .
Designed Positions, Responsibilities and set the visibility according to
organization structure
Worked on various modules of the Project like Accounts, Contacts,
Oppurtunities, Assets and Activities.
Environment: Siebel Applications 7.5.2, Siebel Tools 7.5.2, Windows 2000
Server, Oracle 8i,
Softpride, India Jan 2000 to Feb
2002
Software Engineer
Department of Spinal Cord Injury System, UK
Worked as, a developer, using J2EE 1.3, BEA Web Logic 6.0, Visual Caf 4.5,
Oracle 8i,, Visual Source Safe 6.0, Rational Rose for our UK client.
Spinal Cord Injury System, is a web-based system, which stores all the
information of the Spinal Cord patients .The End-User of this System
includes Doctors, Hospitals, R&D and internal Staff. The important
functionality of this system that has been identified is Patient
Information, In Patient information, Injury Information, Contact
Information, Transfer Details, Reporter Details, Provider Information and
Medication. Application and Administrative modules are developed using
JSP's, Servlets and EJB's using web logic for application tier and oracle
8i for database tier.
Immunization Registry, USA
Worked as, a developer, using J2EE 1.3, BEA Web Logic 6.0, Oracle 8i,
Visual Source Safe 6.0, Rational Rose. NJIIS, New Jersey Immunization
Information System, is a web based immunization registry system, which
stores all the information of the children participating in the State of
New Jersey Registry. The important functionality of this system includes
upload of electronic birth records from department of vital statistics,
scheduling of dose information, Vaccine updates of providers in the state,
inventory of doses, generating reminder recall etc. Web based reports are
generated for outreach. Application and Administrative modules are
developed using JSP's, Servlets and EJB's using web logic for application
tier and oracle 8i for database tier.
EMedyBiz,
Worked as, a developer, using Java, Servlets, JDBC, SQL Server, and JSP
for a health service portal.
This is a Health Service portal where it is categorized into so many
modules. It has user registration, Ask a Doctor, Donation, Message Boards,
Shopping Products categories, Auction Products,ChatRooms etc.
Intrabot,
Worked as, a developer, using Java IO, Java Networking, JavaServlets1.1 for
our internal usage.
Intrabot is an Intranet application that uses Internet technology to
integrate the Desktop, Workgroup and Enterprise computing into a single
cohesive framework. It provides the management and users with a common
interface to application and Information. This application is categorized
in to four modules Login, Chatting, E-mail and Bulletin Board modules.
AptiTest 2000,
Worked as, a developer, using Java,(Swings), JDBC for our internal usage.
APTI Test is a Software which conducts tests in different subjects online
and give results instantly. The front end is designed and implemented using
Java Swing and SQL Server as back end .Its features are a detailed database
of all candidates is maintained, sufficiently large question bank is
maintained, the user has the option of choosing the subject of the test
like Java,C,C++.Each subject is divided into three levels Beginner,
Intermediate and Expert To take up the test of any particular level the
user has to pass the lower level to it.
Contact this candidate