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Customer Service Management

Location:
Fishersville, VA, 22939
Posted:
October 28, 2010

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Resume:

Adam T. Fernandez

*** ********** *****

Fishersville,

Virginia 22939

P. 540-***-****

C. 540-***-****

adamtfernandez@gmail.

com

Work Experience

Production Supervisor

**/**** - */**** ***uay International, Verona, Virginia

Supervise hourly staff of 48 direct reports and establish

work assignments to meet production goals as well as

administer company policies. I have learned the company's

products and their business. I provide leadership,

planning & coordination for work within Sheet metal

Fabrication department, and Copper Tube and Coil

Fabrication departments as well as the Compressor

remanufacturing department in order to meet production

schedules. I have experience in functional budget

management, material management, safety, production

quality, problem analysis and training. I have been

involved in many process improvement teams as well as

establishing 5S programs. I have strong organizational

and high level of interpersonal skills. Coach employees in

job performance. Knowledgeable experience with continuous

process improvement. I have served as a Kaizen team leader

as well as a trainer in Lean manufacturing.

Senior Machinist

12/1994 - 5/2005 Hatfield Quality Meats, Hatfield, Pa

I have worked as a supervisor / machinist with diversified

duties at Hatfield Quality Meats. Some of my duties

include, but not limited to be as follows. I was

responsible for engineering replacement parts, drawing

them up and making them. I updated the machine shop and

acted as a purchasing agent for the department. In this

job. I trained new employees and supervised their work. My

other duties include confined space work, safety

enforcement, machine maintenance and upgrades, working

between management and non-management personal and

fabrication. I have extensive experience working with

outside vendors and subcontractors. I was responsible for

implementing VMI (vendor managed inventory) and CMI

(customer managed inventory) as cost saving measures.

Included in my experience is a strong computer background

with hands-on CAD use. In this facility I worked within

USDA guidelines and around high speed high output

production lines.

Senior Optical Technician

2/1983 - 12/1994 Davro Optical Corporation, Lansdale, Pa

Produced telescopes for tacking nuclear warheads, drug

surveillance and use in the aerospace industry. My duties

included all aspects of telescope building such as working

side by side with engineers changing designs, drawings and

making prototype parts. In this job I used my machining

background along with electromechanical assembly skills.

Supervising and training new employees, working with

precision optics, understanding government contracts,

working to military specifications and meeting deadlines

and ordering parts and supplies from outside vendors were

some of the responsibilities included in this position.

Work Experience cont.

Machinist 1st. Class

2/1982 - 2/1983 Flexco Manufacturing, Hatfield, Pa

Worked as a machinist and inspector. Machined parts for

robotics, nuclear test equipment, and high speed knitting

machines and pharmaceutical manufacturing machine parts.

Working with engineers and draftsmen to produce precision

prototype parts for various customers.

Machinist

9/1978 - 2/1982 Saeger Machine Tool Company, Leaderach,

Pa

Served my machinist apprenticeship and worked as a

machinist. Preformed all aspects of machining layout,

inspection and assembly of finished parts. Made parts for

escalators, heavy equipment, high pressure-pumps and Dixie

cup manufacturing machines and parts for local companies.

Education

5/2008 Lean Manufacturing Principles, Verona, Va.

I have a certification in Lean Manufacturing.

5S Implementation and sustainability.

Change Management fundamentals.

6/2004 Fundamentals of Leadership

Course in participative management.

9/2004 Confined Space Rescue, Montgomery County, Pa.

I have completed and maintained a certification in

confined space rescue from the Montgomery County Fire

Academy.

5/2000 Microsoft Excel, Hatfield, Pa.

I have a certification in Microsoft Excel.

6/1999 Level 2 Management, Hatfield, Pa.

Certification

I completed a 9-month course in Level 2 Management.

Education cont.

6/1999 Level 1 Fire Fighting, Hatfield, Pa.

I have completed a certification in Level 1 Fire Fighting

at Hatfield Quality Meats.

6/1998 CPR, Hatfield, Pa.

American Red Cross certification in Adult, Infant, and

Child CPR

6/1979 North Montco Technical Career Center, Lansdale,

Pa.

Machine Trades

Studied machine shop, fabrication and welding. Graduated

at the top of the class.

6/1979 Souderton Area High School, Souderton, Pa.

High school graduate in general courses.

Skills

Supervisory experience in a heavily regulated industry (

USDA, Military, Nuclear )

Manufacturing plant experience in operational capacity.

Experience working within a Union environment.

Experience with working in SAP or other Enterprise

software.

Technical writing experience related to manufacturing

investigations.

Computer skills such as the ability to analyze technical

and financial data. Computer literacy in Oracle, MS

Office, Word, Outlook, Excel.

Able to work independently, make decisions and take risks.

Communication skills to be able to negotiate explain and

delegate the job need at hand.

Develop training programs for employees.

Cross train employees to develop team building.

Evaluate vendors on their product or service quality.

Analyze plant equipment needs to ensure optimal

performance and workflow.

Accurately and efficiently, perform parts and assemble

inspection.

Maintain good customer service with outside vendors in

both Public and Government sectors.

Responsibilities in managing different areas of cost

control, project management, material management, safety,

production quality, problem analysis, and training.

Responsible for assuring compliance with safety and

environmental practices, cGMPs and SOPs in the work area.

Support activities in the areas of compliance, cost

containment, efficiency, productivity, waste minimization,

operational excellence and lean practices.

Knowledge of TPS.

References

Steve Barndt Hatfield Quality Meats

1-800-***-****

Dave Miller McQuay International

1-540-***-****

Shelia Splane Neighbor

1-540-***-****



Contact this candidate