Christine M. Chiappone

*** **** ****** **************, ** 37075

Home: 615-***-**** Cell: 615-***-****

cchip24@ bellsouth.net

PROFILE: Administrative Assistant with excellent analytical and problem solving skills.

Experience in Human Resources, Employee Benefits, Group Insurance,

Manufacturing environment

TECHNICAL SKILLS: Strict adherence to confidentiality, policies, and procedures

Strong communication skills and attention to detail

Highly organized, efficient and skilled in a variety of office support tasks

including:

Office Organization and Administration

Spreadsheets and Reports

Record and Database Management

Filing and Data Entry

EMPLOYMENT:

E.I. du Pont de Nemours & Co., Old Hickory, TN 11/2000-08/2009

Quality Complaint Coordinator & Data Analyst 2/2008-08/2009

Facilitated design, training, and implementation of new manufacturing inventory programs (SAP)

Managed Complaint reporting processes – data entry, tracking, reporting metrics and monthly

reports

Internal ISO Audit process streamlined and developed database support

Created spreadsheets, Power Point presentations and procedure manuals

Day Supervisor 10/2002-02/2008

Trained new supervisors on payroll, disability, overtime, area policies

Managed area disability records, spreadsheets, notifications, FMLA eligibility for 200+ employees –

o resulted in reduction in disability rates to match corporate standards

Researched, analyzed and corrected inventory, payroll, and overtime errors

Six Sigma Team Member - Raw Material Inventory Accuracy and Reduction

o reduced errors by 96% and reduced inventory working capital by $194,000

Team member – Disability Team, SAP Project, Six Sigma projects, Kaizen

Quality Clerk 11/2000-10/2002

Committee Leader for successful 200 Year celebration at Old Hickory Plant

Prepared and distributed daily reports, created spreadsheets, maintained files, distributed

Mail, maintained copier, ordered supplies, managed birthday and flower funds

Polk & Sullivan Insurance Group, Nashville, TN 04/1999-11/2000

Group Marketing Assistant

Compared and provided benefit and cost analysis on quotes for medical, dental, life and long term

disability for current and prospective clients

Spreadsheets, reports, filing, customer service

Christine M. Chiappone Page 2

Vanderbilt Management Services, Nashville, TN 03/1996–04/1999

(management company for Health 123 medical plan)

Administrative Assistant; Quote Analyst; Small Group Underwriter

Analyzed group medical claims data for renewal rate determination

Reviewed and processed group quote requests

Interacted with Marketing and Billing departments

E. I. DuPont de Nemours & Co., Rochester, NY 07/1985–02/1994

Personnel Administrative Assistant 01/1995-06/1995

Managed employee benefits and conducted annual flex benefits meetings

Maintained personnel files, processed payroll, assisted with new hire processing

Trained employees on new timekeeping system

Provided conflict resolution for employees with benefit issues

EDUCATION

S.U.N.Y at Geneseo, NY B.S. Elementary Education

SOFTWARE SKILLS

Microsoft Word, Excel and Power Point

Company specific computer programs - SAP, SPFA, APR, PCBS, Perfect Tracker, E-Pass, SmarTrak,

Quote Model, Juggler, PPMS

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