Customer Service Sales
Resume:
Johnny D. Taylor
Semmes, Alabama 36575
***********@*****.***
Experience:
BBVA COMPASS BANK MOBILE, AL
(Aug. 2007 - Present)
Branch Retail Executive
Responsible for management of sales, service, and operational activities of
banking center personnel.
Work with Assistant Branch Manager to maintain exceptional customer service
levels.
Maximize branch deposit volume, investment revenue, loan portfolios, and
commercial relationships
Monitor profits and losses for the banking center.
Build and retain relationships with clients.
Ensure all aspects of bank operations are in compliance with all applicable state
and Federal laws, regulations, and bank policies and procedures.
Focus on staff development through performance management and coaching.
Manage banking center’s portfolio of key business clients to attract, retain and
expand relationships.
Liaison between district management and branch staff
Coordinate weekly meetings that focus on sales strategies, celebrate employee
successes, and solicit employee feedback and suggestions.
(Nov. 2004 – Aug. 2007)
Senior Financial Sales Advisor
Responsible for marketing retail banking products and services to mass-market
customers.
Offered banking solutions to maximize new and existing deposit relationships
through cross-selling of all retail banking products.
Delivered exceptional customer service, which strengthened client relationships.
Originate/close business and consumer loans, lines of credit, mortgage loans, and
investment accounts.
Coach Tellers on product knowledge to better serve lobby and drive thru
customers
Performed need analysis evaluations with clients to determine current and future
needs.
Education:
AUBURN UNIVESITY AUBURN, AL
Bachelor of Science in Business Administration
Major: Marketing
May 2004
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