Project Manager
Resume:
LISA BESSEN
Centennial, CO *0122
abih5r@r.postjobfree.com
H: 303-***-**** or C: 303-***-****
SENIOR BUSINESS ANALYST
Profile
Experienced. 15+ years delivering highly visible systems. Worked for Wall Street Bankers at
JP Morgan and Fortune 500 companies. Big 4 and solo consulting.
Business Analyst. Aligned IT and business by identifying needs, providing competitive
advantage, and supporting corporate objectives. Resolved conflicting requirements, balanced
strategic and tactical needs, solved business problems, designed system. Developed functional
specifications and translated them into technical specifications. Ensured ROI. Tested and
signed-off. Resolved/escalated issues.
Data Analyst. Advanced SQL skills. Data specifications, logical and physical database models
(ERD), database normalization. Data flow diagrams. Data mapping between applications. Data
quality, meta-data, reference data.
Process Analyst. Process flow diagrams and flow charting. Led JAD sessions and re-
engineered business processes (BPR) as needed. Use cases. Planned system test strategy.
Hands-on Experience as Developer. Programmed and System Tested. Produced every IT
deliverable in the systems development life cycle (SDLC).
Facilitator and Consensus Builder. Prevented issues by managing expectations, avoiding scope creep,
resolving interpersonal conflict, and maximizing team productivity. Exceptional written, oral and
presentation skills. Excellent client, customer, and vendor skills. Relationship builder.
Trainer/Teacher. Liaison between business and IT at all levels of the organization.
“Translated” between technical and end-user business language. Enjoy sharing knowledge.
Extensive Business Knowledge. Finance – A/P, A/R, G/L, customer master, credit sponsorship.
Insurance Underwriting. ERP and CRM. Order entry and distribution from Quote to Ship. Fast
learner, smart, analytical, common sense.
PMP Certification. Passed the Project Management Professional exam. Documented 4500 hours of
project management including change management, issue resolution and risk mitigation.
Flexible about methodology and toolset. Able to use PMBOK, SDLC, Waterfall, Iterative RAD, Agile,
RUP, Sprints, Use Cases, wireframe prototypes. Willing to use (or learn) whatever approach and
software is currently in use at the organization.
Results-oriented with “can do” attitude.
Experience BUSINESS SYSTEMS CONSULTING (1995 to September 2010)
See attached “Business Systems Consulting Clients” for dates, details, and references.
Highlights include:
AirMethods. Reduced legal liability and decreased effort to thoroughly document
Patient Care during Flight For Life missions. Determined scope, business
requirements, functional and technical specifications, and system standards. Wrote
pseudo-code and SQL statements.
YWCA of Boulder. Enabled the YWCA to assist as many families as possible with
more payment options and scheduling flexibility. Project planning. Requirements
gathering. Evaluated off-the-shelf software. ROI. Functional and technical
specifications. Impact analysis. Ensured compliance with regulations.
Teaming for Technology. Assisted non-profits with IT needs. Taught classes about MS
Office and project management. Assisted with strategic plans, project management,
database modeling and design, and problem resolution.
Memec. Expert, Analyst and Project Manager for sales of Lead-free semi-conductors.
Quantified financial exposure for $225 million in inventory. Concurrently led project
for self-filing Shipper Export Declarations with US Customs. Concurrently resolved
issues for “Power Quote” application. Remediated data issues and linking between
ERP and Pro-channel.
J. P. MORGAN Bank Officer, Systems Development (1992 to 1995)
Re-engineered process, and performed business analyses, data analyses and project
management for system to document and maintain internal information about customers.
Incorporated external data such as Dun & Bradstreet. Planned data clean-up strategy.
Convinced 30+ global Business Units to relinquish their standalone customer databases. Saved
over $250,000 as a member of a Cost Restructuring Project for 3 departments. Co-authored a
Technology Investment Proposal.
ICI AMERICAS INC Data Resource Analyst (1991 to 1992)
Logical data modeling. Designed and normalized databases. Process modeling. Facilitated
and documented Joint Application and Design Sessions (JADs) with a Context Diagram,
Entity-Relationship Diagram and Data Flow Diagrams.
ANDERSEN CONSULTING now Accenture MIS Consultant (1989 to 1991)
Programmed and System Tested at Johnson & Johnson and SmithKline Beecham.
Supervised and trained both client and Andersen personnel.
Interacted extensively with clients.
Technology Windows, Microsoft Office, MS Project, MS Vision, MS Access, MS Customer
Relationship Manager (CRM), SQL, iSQL, DB2, Visual Basic, PowerBuilder,
OpenRoad GUI, Lotus Notes, Bachman Case Tools, EasyCASE, Unix, COBOL,
CICS, DB2, TSO/ISPF, proprietary custom software, more.
Education FRANKLIN AND MARSHALL COLLEGE (1989)
B.A. Mathematics with focus on business and chemistry.
Magna Cum Laude, Phi Beta Kappa.
Coursework IT Policy and Security – 23 units in 2004 and 2005
Project Management – 36 units in 2005
How To Lead When You Have No Authority – 10 units in 2008
IBM Rational Project and Portfolio Management – 10 units in 2009
Optimize Your Thinking and Performance – 3.5 units in 2009
Communications Planning – 4 units in 2009
Avid reader about Business, Project Management, and Software.
Client Dates Job Summary
1/ 2008-present PT Volunteer. Teach Microsoft Office, ACCESS, and Project. Assist non-pr
Teaming for Technology
plans, project management and database modeling, and problem solving
committee to decide which non-profits received grants.
7/7/2010-9/7/2010 FT Software sales to non-profits. Cold calling. Developed sales strategy. Pr
nuCentra
Microsoft CRM.
SOC United for Education 2/2010-6/2010 PT Process flow diagrams, data analysis, project planning.
9/2008-1/2009 FT; Enabled YWCA to assist as many families as possible with more payme
YWCA Boulder County
PT consulting before Ensured regulatory compliance. Project planning. Requirements gatheri
and after contract ROI. Impact analysis. Functional and technical specifications. Data an
2/2008-7/2008 PT Facilitated tracking of grants from application through use. Database de
Denver Public Schools
simple code in ACCESS.
5/2008-6/2008 PT ACCESS queries, reporting, and training.
Summit Cancer Solutions
2/2008-5/2008 PT Data mapping and analysis. SQL queries. Systems strategy and guidanc
Visiting Nurses
Association
11/1/2006-12/18/2006 Reduced legal liability and decreased effort to thoroughly document Pa
AirMethods
FT Determined scope, business requirements, functional and technical spec
Screen Design. Resolve conflicting requirements. Defined system stand
2004-2005 FT Sr Analyst and PM. Resolved conflicting requirements. Functional and
Memec (now Avnet)
Imact analysis on financial exposure. SQL, data mapping. Earned PMP.
company was sold 10 months after I joined, so it felt like another contr
1995-present FT/PT Help(ed) at StandUp for Kids, Interfaith Community Services, Girl Sco
Volunteer Work
In 1998 and 1999 PT Designed, developed, tested, implemented, used software for silent auc
Hobson Co-op
check out time by 66%.
1996 PT Business process re-engineering. Normalized data. Selected software. D
Scibal
Developed end-user query and reporting application. Implemented emp
PowerSoft, Access, ODBC, AS/400.
1996 PT Extracted leasing data from mainframe, mapped and imported the data
DJM Asset Management
for Fashion Bug, Fashion Bug Plus, and Charming Shoppes. Generated
turnaround.
1995 PT Converted law office from outdated Macintosh system to PC system. Tr
Harvey Yanks, Esq.
installed system and applications.
Developed several time sensitive reports. Requirements gathering, func
Strick National Parts 1995 PT
development, data loading, and end-user training for Parts Catalog whic
convert General Ledger database and processing from the mainframe to
Contact this candidate