ANGELLIA M. GREEN
Atlanta, GA *****
Cell 404-***-****
Email: *********@*****.***
Core Strengths:
Seasoned business analyst and telecommunications sales professional, highly
organized self-starter with comprehensive business and technical skill-sets
and, an expertise in business process management, application integration,
process improvement, quality assurance, project management, leadership
skills, interactive sales techniques and, consultative selling skills.
PROFILE
Self -starter that work well without supervision. Ability to prioritize and
remain focused on the essence of an issue. Strong customer support,
collaboration and consensus building skills.
Skilled in business development, account management and networking with
C-level executives.
Strong negotiation skills and superior analytical, planning, and proposal
and webinar presentations skills.
Excellent with building strong, sustainable relationships with internal
teams and externals clients/vendors.
Skilled at learning new concepts quickly. Ability to communicate solutions
strategies and product offerings.
Strong business acumen and solid understanding of business fundamentals.
Ability to work autonomously, thrive in ambiguity and meet rigid time-lines.
Virtual office management.
Expert in IST - Interactive Sales Techniques, consultative selling and ICT
and wireless technology.
EXPERIENCE
09/07 - 07/09 VENALI, INC Miami, FL
Senior Channel Manager, Business Analyst
Selective Achievement: Conducted research and uncovered Venali partners that
were abusing their "in-house credit limits." Revised partner program,
modified credit limits, saving the company roughly $58,000 each month.
Provided technology solutions and fax integration services for API, SMS, and
ERP, White Label, Disaster Recovery Systems and SAP applications.
Offered Venali's products and services to targeted client groups:
OEM/VAR/LAR/VMSI and ISV Partners. Worked also with Fortune 1000
corporations making recommendations for integrated solutions.
Collaborated with internal department to refine the channel "go to market"
strategy while balancing the overall corporate objectives.
Responsibility for identifying new process and locating gaps in existing
process. Arranged training modules for new process development and
implemented techniques for fast-track learning.
Proactively managed the delivery of post sales and post implementation
services that included customizations and configuration. Conducted training
via webinars and PowerPoint presentations in support of clients.
Met with key clients quarterly to conduct reviews of accounts. Managed all
administrative functions associated with the sales cycle, contract
negotiations, pricing, proposals, RFP's, CRM/RNT, account management,
channel management, legal addendums, discrepancies and SLA's.
Directed multiple projects from initiation through delivery via relationship
management; created systems to streamline partner management, competitive
knowledge of competitor's products and services.
Expert in developing relationships at CxO levels. Pipeline management. Used
best practice to track, manage and recruit new VARs and OEMs. Set quarterly
objectives and provided strategies that guided OEM/VAR partners to achieving
target goals. Managed funnel and developed personal strategic sales plans
to ensure quarterly goals were met.
09/04 - 03/07 TELPAN, USA Miami, FL
Director of Sales, Carrier Services
Selective Achievement: Responsible for launching Caribbean Wholesale Telecom
market. Closed the first deal with a major Telecoms provider.
Full accountability and management of business relationships with Carriers.
Provided turnkey solutions to Telecom Carriers, ISP's, CLEC, VARS, and OEMs
partners in the United States and Latin America.
Directed revenue growth and sales of VOIP termination, LAN, WAN, CLEC
partnerships, high-speed satellite links, intense bandwidth applications,
disaster recovery, and co-location management. Created price matrices and
negotiated long-term contracts.
Identified Channel Partner business requirements and align them to Telpan's
vision and strategic road-map.
Strong internal and external communication skills that promoted strategic
thinking, coupled with long term planning in response to an evolving market
sector. Tracked performance and conducted quarterly reviews. Served as
mediator to resolve issues and participated in root cause analysis and
reviews when applicable.
Specialized in channel marketing & sales of multiple products. Coordinate
and managed cross-functional teams. Demonstrated ability to identify key
internal and external contributors using management tool and marketing
information.
Used consultative sales approach to uncover opportunities and win deals.
Leveraged relationships and knowledge of the wholesale telecommunication
space including evolving technical trends, purchasing criteria and
regulatory considerations.
Strong prospecting and territory management skills. Surpassed annual revenue
quota by 180% the first year.
11/02 - 10/07 ERA REALTY & APEX LENDING, INC., Fort Lauderdale, FL
Part-time Real Estate Agent & Licensed Financial Broker
Selective Achievement: Residential Sale in excess of $10 million in down
economy.
Worked across 15 states originating and funding a wide variety of loan
packages. Processed wholesale B/C, FHA/FNMA/FHLMA, Federal and State
mortgages in accordance with each State policies and procedures.
Creative in problem analysis, resolution and financing techniques. An
expert in relationship selling, prospecting, networking and negotiating
win-win solutions. Responsible for selling over $10 million in residential
sales. Listed approximately $6 million in residential properties for sale.
Built strong relationships with Buyers, Sellers, Commercial Banks,
Correspondent Lenders and Contractors. Expert in farming territories,
listing, showing and staging.
01/03 - 07/04 URBAN LEAGUE OF BROWARD COUNTY, FL
Senior Job Developer/Program Corporate Trainer
Selective Achievement: Created and implemented UL comprehensive training
program that served as a new model for over 160 participants.
Responsible for the assignment and placement of program's graduates into
full time positions. Also responsible for the creation and execution of
Urban's League's first corporate training programs and for its participants.
Created and built alliances with major corporations through partnership
programs, networking and focus groups. Worked as Project Manager on various
tasks primarily in spear-heading the planning, program activities,
workshops, charts and schedules, benefit realization and the roles and
responsibilities of each participant with primary focus on job placement,
career development, self management and leadership skills.
Oversaw a wide variety of administrative functions that supported
Director-level projects such as departmental meetings, conferences,
presentation submissions, preparation of budgets, completion and processing
of financial requests for approval for cost sharing or matching funds and
other electronic and paper transaction documents.
Prepared weekly agendas and financial reports, mitigated risks to employers
by partnering with federally funded programs. Managed operating expense and
budgets for program assignments.
Demonstrated ability to multi-task, managed and coordinated day to day
activities including workshops, interviews and verifications, travel plans,
followed up on risks and issues, tracked vouchers and requisitions, handled
telephone calls, clerical duties and daily time sheets of participants.
Attended weekly meetings outside of the Urban League with Human Resources
Managers of major corporations and the Florida Department of Unemployment -
AWI (Agency for Workforce Innovations).
09/98 - 09/02 TELEGLOBE aka Bell Canada, Fort Lauderdale, FL
Business Analyst/National Account Manager
Selective Achievement: Attained 1st year's quota of $5M in the first quarter
and the 2nd year's quota the same year
Responsible for selling telephony services that included VSAT, Dark Fiber,
Frame Relay, VOIP Termination, Systems Integration solutions and broadband
IP applications to global carriers and ISP's.
Strong knowledge of emerging technologies (VOIP, ETHERNET, MPLS, and IPVPN).
Worked with marketing teams to develop wholesale applications based on next
generation emerging technologies.
Converted Tier Provider from a host-based platform to a centralized P2P
server-base service model. Presented project management proposals covering
such things as, installation & testing, acquisitions, peering arrangements,
cost analysis and budgets.
Proactively network with non-competing vendors and carriers. Managed partner
and reseller relationships to ensure customer satisfaction, account
retention and increase opportunities.
Demonstrated and fostered a sense of urgency and strong commitment to
achieving goals. Exceeded annual quota by 185% within the first quarter.
Attained 2nd year quota in 7 months.
Expertise in using back-office software, tools and CRM systems (ACT,
Salesforce, RNT, etc.).
01/91 - 08/98 AT&T CORPORATION, Fort Lauderdale, FL
Senior Account Manager, Global Accounts
Selective Achievements: Received quarterly and annual regional awards for
outstanding sales achievements for consecutive years.
Responsible for selling AT&T products and services to multi-national
corporations.
Conducted customer's need analysis and consulted with prospective and
existing customers on a variety of service offerings; Made recommendations
for new or add-on services when needed.
Developed and maintained information database on switch tables, wireless,
telephone data subscribers, trunks and network features. Educated customers
on optimizing features.
Identified, performed and projected cost analysis for future
telecommunication requirements.
Account Management and retention of over 400 active accounts. Worked closely
with customer support to ensure that AT&T's high performance standards were
maintained and escalations were kept to a minimum.
Utilized multiple AT&T CRM systems to cross reference promotions and service
offerings. Exploited systems to build performance tracking plans and to set
monthly and quarterly goals.
Provided excellent customer support while building and maintaining positive
client relationships. Engaged in performance management with clients and
encouraged feedback.
Provided customers with proposals and or PowerPoint presentations of AT&T
services, networks and or case studies. Strong consultative sales
techniques, profiling and, positioning strategy skills.
Prospecting and B2B sales, consultative selling techniques, territory and
funnel management. Also served as mentor to peers and as lead sales
representative to 22 inside reps
Followed-up on orders, escalations and issues within a reasonable time
frame.
Frequently met with direct supervisor for one-on-one reviews and
evaluations.
Consistently went over monthly quota requirements by 60% to 100%. Recipient
of regional Top Gun and Retention awards.
EDUCATION
University of WI: BA concentration in Communications and Minor
in Art History
Pace University: Marketing/Project Management Certification -
Non-degree Program
AT&T School of Business: MBA in Business and Marketing
Gold Coast School of Business: Licensed as a Mortgage Broker
and Real Estate Broker
PARTIAL LIST OF TOP LEVEL CLIENTS
AT&T Corporation Skills
Dollar Thrifty Rent a Car
Wachovia Bank
EDO Corporation
SCI Corporation
Citigroup
Coca Cola Corporation
Lucent Technologies, Inc
Home Depot
Delta Airlines
Pan American Life Insurance
Government Agencies - DC
Verizon Wireless
Edward Jones
Publix Corporation
Genuine Parts
Southern Company
Wal-Mart/Costco
Member, Delta Epsilon Chi Sorority ~ Available for Travel and Relocation