Customer Service Sales
Resume:
Troy Brandon Ayers
Hazard, Ky *1701
*************@*****.***
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Objective: My objective is to obtain a pharmaceutical sales position, that
will allow me to utilize skills I have already attained, while new skills
necessary to succeed within the industry. Characteristics I possess that
are beneficial in employment are my; strong leadership skills- ambition-
organization- and ability to maintain relationships.
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Education:
Bachelor of Arts: Sociology Minor: Psychology
Bachelor of Arts Political Science Degree
Confirmation: December 2008
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Experience:
Company: Ted's Montana Grill Dates of
Employment: September 2008-July 2010
Position: Server/Bartender/Certified Trainer/Team Lead (Management)
Duties: As a server and bartender, I worked both lunch and dinner with
other restaurant employees as a team in order to provide the best customer
service possible to each guest. I used various marketing techniques in
order to enhance individual and restaurant sales, while maintaining a
positive attitude and being a consistent leader for the team As a Team
Lead, I assisted the management team in creating a great guest experiences,
I also would work as the grill cook when necessary and ran all other
restaurant areas. On a weekly basis, I would oversee the work performance
of all restaurant employees, prepare bank deposits, prepare the daily
produce orders, interview prospective employees, and orientate new
employees. Also as a Team lead, I wrote the FOH (Front of House) schedule
on a weekly basis for 25+ employees (dealing with request off's and
ensuring those working were of sufficient quality for the shift),
participated in weekly inventories for all liquor and FOH materials and
continually worked to make sure our team was both efficient and equipped on
a daily basis.
Reference: Josh Westfall Contact #: 1-859-***-****
Company: Guess Inc.
Dates of Employment: March 2007-June 2008
Position: Customer Service Representative
Duties: I worked alongside other employees and with management in order to
achieve daily, weekly, monthly, and yearly sales goals in comparison to LY
sales. Also, I was involved in resetting displays on a weekly basis,
changing the price of merchandise (markdowns), and following plan-o-grams
handed down through the company in regard to merchandise placement..
References: Keith Hensley and Stephanie Catavolos Contact #: 1(859)272-
8226
Company: Gap Inc.
Dates of Employment: April 2006-October 2007
Position: Customer Service Representative
Duties: While working with Gap Inc. I had the opportunity to do a number of
retail related tasks. I worked to achieve sales goal, aided in the
representation of our store credit card, and also worked in floor sets and
the changing of displays on a regular basis. A large part of this retail
experience was focused on in-store credit cards and typically, I was the
most successful CSR in completing this task.
Reference: Stephanie Collins Contact #: 1-859-***-****
Company: City of Hazard Dates
of Employment: August 2004-January 2007
Position: Lifeguard
Duties: On a daily basis I was required to supervise patrons in order to
assure all rules and regulations were followed to ensure safety.
Furthermore, I worked interchangeably at both the front desk and as a pool
supervisor. While employed by the city, I was the most sought after
lifeguard because of my consistency and abilities.
Reference: Carla Brashear Contact #: 1-606-***-****
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