Manager Customer Service

Location:

Posted:

October 28, 2010

Michael A. King

Pataskala, Ohio 43062 Home: 740-***-****

Objective

To secure a challenging position in the restaurant/ food service field that will allow me to utilize my expertise as a manager, and

capitalize on my interpersonal, organizational, and managerial skills.

Profile

Hospitality and food service manager with 20+ years of experience in hotel and food service settings. Consistently achieve

record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.

Areas of Expertise

Customer Service Management Customer Satisfaction Enhancement Money Control/Bookkeeping

Complaint Handling & Resolution Front/Back-End Supervision Aptitude for Mathematics

Hospitality Operations Management Payroll Functions Purchasing/Inventory

Professional Experience

Intown Suites Extended Living Columbus, OH

General Manager March 2007 August 2010

Responsible for daily operations of the property, and was also accountable for the financial performance, the physical condition and

the work atmosphere of the property.

Responsible for office operations, including checking-in and checking–out guests, control of all money, and bookkeeping and

payroll functions.

Ensure and provide excellent guest service.

Recruit, interview and hire all property staff.

Identify and manage repair of maintenance issues

Watermark Services LLC (Wendy’s) Grove City, OH

General Manager December 2005 Feburary 2007

Purchase/Control inventory with attention to budget guidelines.

Managed the overall performance of food service facility and kitchen operations.

Monitor BOH for consistent sanitation and food quality.

Promote guest satisfaction for steady repeat business.

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Fazoli’s Italian Restaurant-Grove City

General Manager-September 2002-November 2005

Balance service with costs to ensure profitability.

Coordinated work schedules, ordered food and supplies and developed restaurant team.

Managed total restaurant operations in areas of staff management, customer relations, vendor relations, budgets, inventory control,

and purchasing of food, beverages and small wares.

Prepare and distribute payroll for 30 employees.

Education and Training

Hocking College Nelsonville,OH

Associates Degree Hotel Restaurant Management 1980 1982

Serve Safe Certified and GM Power School, Fazoli’s Italian Restaurant 2005