Robert Terrio
P.O. Box **** St. Louis, MO *****
[pic]
abih1v@r.postjobfree.com
Management~ Operations ~ Productivity Driven ~ Sales
SUMMARY
Focused GENERAL MANAGER with extensive experience in staff leadership to
meet and exceed the goals and objectives of the company. Achievements
include the ability to develop, communicate and effectively implement
strategic concepts, in addition to utilizing data sources to analyze &
develop sales opportunities with a strong sense of urgency & drive.
AREAS OF EXPERTISE
. Ten plus years of management and inside sales experience combined with
two years of direct sales experience
. Served as Store Manager for a store that produced over $500.000.00 a
year in revenue and approximately $750,000 in inventory
. Awarded fifteen store of the month awards for sales and service growth
. Successfully completed the Brink's Home Security Sales University, a
comprehensive course for teaching Outside Sales
. Successfully completed courses to include sensitive training, stress
management, conflict resolution and customer service
. Received the Brink's University Valedictorian Award for excellence
PROFESSIONAL EXPERIENCE
Account Manager
2007-
Present
National Rent to Own - St. Louis, MO
Company: "Rent to Own" or "Lease Purchase" is a unique transaction where
customers rent or lease household products with the option to purchase
without being obligated beyond the first payment.
. Complete contract forms, prepare change of address records, & issue
service discontinuance orders using computers
. Obtain and examine all relevant information to assess validity of
complaints and determine possible causes
. Maintain accurate records if customer interactions and transactions,
recording details of inquires, complaints
. Resolve customers' service or billing complaints
Manager in Training (Sales)
2006-2006
Home D cor Liquidators - St. Louis, MO
Company: Home Decor Liquidators sells first quality furniture and flooring
acquired through closeouts, special buyouts, discontinued and liquidation
by the truckload and pass on the savings to customerser
. Directed, coordinated, and reviewed activities in sales and service
accounting and record keeping
. Directed, coordinated, and reviewed activities receiving and shipping
operationss, c
.
mposite floor joists, special profile steel trusses, and floor an
Store Manager 2000-2005
Rent-A-Center - St. Louis, MO
Company: Rent-A-Center offering name brand furniture, appliances,
electronics and computers
. Supervised employees engaged in sales, inventory-taking, reconciling
cash receipts, or in performing services
. Directed and reviewed activities in sales and service accounting and
record keeping, and in receiving and shipping
.
Army National Guard, "C" co. 1/138th INF St. Louis, MO
2005-Present
Infantryman (Part time Guardsman)
EDUCATION & TRAINING
Bachelor's Degree, Business Administration
Bachelor's Degree, Criminal Justice
Columbia College, Columbia MO Columbia College,
Columbia MO