Manager Customer Service

Scott A. Austin

** *** *** *****

Highland IL, **249

618-***-**** ************@*****.***

CUSTOMER CENTRIC, LEAN FOCUSED, PRODUCTIVITY DRIVEN

SUMMARY

Lean Six-Sigma trained, productivity focused OPERATIONS MANAGER with over

18 years of leadership in both line management and staff positions in

manufacturing and distribution environments.

AREAS OF EXPERTISE

Focused on Lean methods including 5S, Kiazens, Kan Ban, Tier I and Tier II

reporting, HR x HR, Andon Reporting, Leader Standard Work, Statistical

Process Control (SPC), Key Process Indicators (KPI's).

Lean Six Sigma Trained to improve key metrics such as Safety, Quality,

Delivery, and Cost (SQDC)

Proficient in SAP, Oracle WMS, and AS400 business systems

APICS Trained

Certified management training with proven ability to effectively accomplish

tasks and move forward in a Fortune 500 company.

Recognized ability to motivate people and create a team atmosphere in union

and non-union environments.

Successful track record leading and mentoring a staff of 17, including 7

direct reports, and 130 production and maintenance workers.

Profile and recommendations can be seen at

http://www.linkedin.com/in/scottallenaustin

PROFESSIONAL EXPERIENCE

GATEWAY DISTRIBUTION

Warehouse Operations Manager, Lebanon, IL

2010-Present

A fast paced, 24/7 Distribution Facility that services 315 McDonalds stores

in central/southern Missouri, central /southern Illinois, and northern

Kentucky. Responsibilities include shipping, receiving, scheduling,

quality, budgeting, and on-time deliveries.

CONMED LINVATEC

2009-2010

Warehouse and Distribution Manager, Largo, FL

Leader of a distribution department and 2 warehouses for an FDA regulated

medical device manufacturer across 3 shifts. Responsibilities include

budgeting, shipping, receiving, replenishment, and 2 raw material

warehouses supplying all manufacturing within the company.

. Increased the distribution service levels from 66% to 99.9% using

detailed reporting techniques.

. Wrote and started SQDC procedures for daily walk-throughs with Area

Owners and Process Owners.

. Identified and eliminated waste by consolidating product to ship

internationally from 2 facilities resulting in $100k annual savings.

. Identified and eliminated non value added waste creating export

documents eliminating 8 steps in the process.

COOPER B-LINE 1992 - 2008

Sixteen-year career leading manufacturing operations for Cooper B-

Line, a leading manufacturer of metal fabricated, industrial support

systems, electrical enclosures, fasteners and telecom products. Led

operations for a variety of product lines across multiple geographies.

Relocated by the company to lead turnaround efforts at problem

facilities across the U.S.

Operations Manager / Plant Superintendent, Troy, IL

2006 - 2008

Led a facility producing aluminum and steel cable tray across 3 shifts.

Responsible for manufacturing, distribution, maintenance, engineering,

continuous improvement, production goals, safety and environmental, profit

and loss, cost reduction, productivity, inventory, quality and budgets.

. Increased shipped sales by 61% in three years with little additional

labor by using capital projects and Lean processes.

. Implemented a Tier I and Tier II reporting system to communicate

critical production data from plant floor to management resulting in

a productivity gain of 4%.

. Eliminated double packaging of product resulting in an annual cost

reduction of $100K.

. Reduced inventory expenses by 27% utilizing Lean.

. Decreased customer past-due orders from $1M to $50K or from five

business days to less than one.

. Maintained safety incident rate of less than three accidents per

200,000 man-hours and a lost time incident rate of zero.

. Increased plant productivity from 55% to 70% in an 18 month period.

. Improved customer service from 70% to 93% for on time delivery

performance in an MTO environment.

. Successfully integrated an Andon reporting systems at each work

center with hourly goals for quick corrective action.

Operations Manager / Plant Superintendent, Norcross, GA 1998 - 2006

Controlled an operation with two manufacturing departments, maintenance,

shipping, receiving, assembly, inventory, purchasing and human resources.

Aluminum cable tray and steel pipe hangers were manufactured in this

facility across two shifts in a union environment.

. Achieved high level of productivity utilizing lean six sigma type

projects.

. Reduced non-value add activities by 75% in press department,

resulting in annual savings of $150K.

. Led company in inventory turns at 8.5 per year.

. Implemented and led a "safety committee" to identify, investigate,

and correct unsafe working conditions that resulted in 18 months

without an OSHA recordable incident.

. Improved on-time shipments from 80% to 94%.

. Part of a core team tasked with transitioning the cable tray and

pipe hanger product lines to two different facilities before

relocating to the Troy, IL facility

. Re-determined blank lengths on extruded raw material for annual

savings $10K.

. Provided oversight for six production supervisors, HR manager, and

materials manager.

Purchasing Manager, Modesto CA 1997 - 1998

Directed purchasing department for a metal fabricator of electrical

enclosures. Managed staff, controlled all outsource accounts, and oversaw

purchase of all raw materials and supplies.

. Utilized MRP skills to place requisitions and purchase raw

materials.

. Directly involved in negotiating steel prices.

. Setup new corrugated source for product packaging for an annual

savings of $70K-$80K per year.

. Interfaced with quotes engineers to get cost for new products.

. Outsourced various products to competitive vendors for increased

manufacturing capacity within facility.

. Actively sought price reductions that yielded an annual savings of

$50K.

Plant Superintendent, Modesto, CA 1996 - 1997

Guided the second and third shift operations of an electrical enclosure

manufacturing facility for cutting, punching, forming and welding steel and

aluminum.

. Managed 35-40 hourly employees with four Team Leaders.

. Provided troubleshooting for all major operations.

. Wrote weekly safety meetings for entire plant.

. Organized and led a "safety committee program" and "rookie safety

program."

. Assisted in the design and layout of the facility utilizing flow and

cell technology that resulted in a 15% gain in productivity.

. Performed time studies and costing on top selling products.

Production Supervisor, Norcross, GA 1994 - 1995

Line supervision of 22 hourly employees in a manufacturing atmosphere

producing cable tray support systems, ensuring that daily quotas were

achieved.

. Increased cable tray straight sections by 25% by investigating and

implementing productivity improvements.

. Produced quality product with zero defects.

. Maintained safe working environment resulting in no OSHA recordable

incidents.

. Held employees accountable using documented progressive discipline.

Production and Inventory Control Scheduler, Norcross, GA 1992 - 1993

Scheduled production and kept adequate inventory levels for three

different product lines using MRP II software.

. Implemented MRP II business system by adding and maintaining

adequate bill of materials, routings, re-order points and safety

stocks.

. Managed all transfer items coming in and shipping out to other

facilities.

. Collaborated with sales staff to expedite "hot orders."

. Instructed production supervisor regarding selection and scheduling

of orders to run.

EDUCATION

B.S., Manufacturing, Major: Industrial Management, Georgia Southern

University, Statesboro, GA

TECHNICAL PROGRAMS

SAP, IBM AS400, MacPac, MS Office Suite, Word, Excel, Power Point, Windows

2000, XP, Vista

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